The Cave

So glad that Gervasi got themselves a proper wine tasting room! We went on a rainy Sunday, late afternoon and it was just us and one other couple. Got to spend a lot of time talking about the wines and the property. It has such a cool atmosphere. Would be a really neat place to hold a private event.

What an amazing experience. We stopped in at 6:30 on a Saturday, only an hour before close. We were immediately meant to feel right at home. We both tried a flight of reds with extra tastings and the lemon feta spread. We happened to be the only people in the cave at the time and all of the staff gathered around for wonderful learning and conversation. Truly a one of a kind experience and each staff was so friendly and offered contributions to the wine conversations! I can't wait to come back and even attend some wine classes. The cave was cozy and inviting.

I was so excited for my mom slc her friends to experience the Wine Tasting Event for her 70th birthday. Many of my friends have visited and loved it, so I thought I'd give it a try.Unfortunately our party was not able to enjoy the Tasting Experience. The group was traveling through the snowstorm from Cleveland and admittingly were late. We acknowledge that. However, the person told us that perhaps we could use the tickets tomorrow(we appreciated his offer, but we have things already scheduled so we won't be able to go.I called this morning to inquire about additional days/times when our group might be able to return to use the tickets since it was a purchase of $250. Perhaps a credit or a gift card. Essentially this is what he offered last night.However, the young lady who answered the phone today simply read me their no-return policy. Of course, I read that policy when I purchased the tickets and understood it perfectly. However, due to the weather and a group of eight 70 year old women trying to get from Cleveland to Canton to celebrate, I would have thought the establishment would have been more customer friendly and at least provided a reasonable solution. They left Cleveland at 3:30 pm for a 6:30 pm reservation and were still late. That speaks to the weather and traffic.Since Gervasi/Cave it prides itself on its customer service, I expected more from them. I was not asking for a refund at all, just a way to use the month that I have already paid to this winery.The group did fine at the Crush House which was fine, however, due to the poor customer service and lack of compassion, I do not recommend. When I grew up in NE Ohio, every establishment always understood that horrible weather and went out of their way to try to accommodate people delayed because of it. I will be posting this review on all platforms available.