Shake Shack

Came for breakfast and staff was incredibly pleasant. The food was just okay. Not the normal shake shack burger juicy and great. The fries were not hot, but either way this service was fantastic.

I only had fries on my visit here while flying out of Cleveland. Their fries were fresh, hot, and crispy. They were better than regular Shake Shacks restaurant fries. I love crinkle cut fries and these were outstanding. I don't know how I got so lucky! Service was fast and friendly. I'll stop here again on my way out of Cleveland.

The Shake Shack location in the airport appeared to be well-managed. The staff was pleasant and welcoming. The standard menu was clearly displayed, making it easy to order. We enjoyed a delicious burger and fries, though the wait time was a bit longer than expected. Overall, it was a positive dining experience despite the typical airport setting.

The food quality is good. That's about it. There was no one in line when I ordered. It took about 10 minutes to get a single burger, with no orders in front of me. One employee was just standing in the back talking to a friend. Another going around moving the trash can for some reason? I finally got my food after I saw it sitting there for a few minutes - when I said "hey can you please give me that food". It's a smash burger.. I sit down at the gate and there are no napkins. Ambiance is fine, it's an airport.The food was good but expect a long wait and ask for napkins. Staff seemed to be having more fun than doing their job.

The girl added a tip to our bill without asking and then played dumb couldn't even finish her sentence when we noticed it on our bill. We were about to give her a cash tip until we saw the tip charged to our bill already had to have a manager come over to refund it so watch out at the airports these places or atleast this one they add tips themselves then bank off the extra cash tips. That is stealing fyi. This girl should honestly get fired but I am sure the entire places is doing that banking off people rushing for their flight and not noticing it . SUS

So good, wish there was one someplace else on the west side. Shake burger and cheese fries are my go to and they are the best.

Stand in line for 10 mins and they take everyone's order and tell me they're closed as I walk up to the register.I was going to order food for a family and a bill probably around $150-200 but I was rudely told to leave the line.This place is the antithesis of how a restaurant is supposed to be ran. Inept morons who would rather clock out at exactly 8pm instead of serve customers hungry and annoyed from multiple flight delays.Shame on this place.

I am freshly gluten free and have been feeling anxious about eating at the Cleveland airport after a cross contamination incident elsewhere. Today I came to shake shack and the customer service was impeccable! From the woman taking my order, the food runner, and the darling chef I feel like my allergy was taken care of with all of them double checking with one another about my allergy. These people are truly so kind and considerate especially at 5:30 in the morning!!! They truly made my day today :)

Came in at 4 pm on 1/31 (today) and this crew was on top of their game!! Food was hot, flavorful, timely, and amazing. Probably the best airport food I've had in my life. Overall, great experience.

Bussin, best enjoyable with a low taper fade. They used kindness and helped me enjoy my borgir with lots of tasteful flavors