Krispy Kreme Doughnuts

I was so excited to finally have a Krispy Kreme location nearby, rather than driving 30-40 minutes to visit an actual store. I really like the rewards program and the coupons we receive via email. However, I wonder if this location is equipped for the traffic they receive. I have been in the drive thru for up to 20 minutes, with only 2-3 cars ahead of me. I've experienced a visit when the fryer was down and all the donuts looked weird or just no original glazed donuts at all. How does a place not have what they are known for? Please understand that when things are running smoothly, the donuts are phenomenal! The staff is always friendly as well. It just seems that is location is hot or miss.

Don't bother to go here ... the dining room is completely closed, filled with racks. So you have to use the drive thru, which has a handy exit for when you find that they have virtually no donuts in stock whatsoever. My child really wanted one, so the very bored and unhelpful teen on the intercom grudgingly admitted what 4 donut flavors they did have (since we showed up at the apparently bad time of 2pm on a Sunday) and we got a couple. My child thought hers was essentially stale. I got a raspberry-filled which looked okay until I bit into it, and found no actual raspberry jelly. This place is a joke. We'll certainly never return. BEWARE!!

Recently stopped in to try two of the featured Thanksgiving Pies collection. I received an email about the new flavors and was excited to try the Blueberry Crisp and Apple Crumble flavors. Upon reaching the counter and reviewing the selection I noticed that I didn't see the blueberry crisp flavor. I asked gentleman helping us if it would be a wait for more and he advised that the flavor was discontinued due to the blueberry supplier. I was very disappointed but appreciated that the flavor was pulled from production out of safety concerns. Me and hubby opted for the apple crumble and chocolate silk pie donuts. I'll def give an A for effort in terms of presentation however taste was very lackluster. The donuts didn't taste that good and the flavors just weren't a wow for me. I honestly would just prefer the regular glazed donut. At the time of our visit there were three delivery trucks doing pick ups and the donut shop was full of green carts. I've previously visited before and the smell of fresh glazed donuts was abundant but not on this visit unfortunately!

I had a coupon for a free medium coffee with any purchase so since I was in the Mayfield Heights area anyway, I used the coupon as an excuse to try one of Krispy Kreme's new pumpkin donuts. I skipped the drive thru and ordered inside. My order was a plain medium iced coffee and a pumpkin cheesecake swirl glazed donut. The coffee beans aren't that bad actually. Totally mid-tier so don't go expecting much but definitely drinkable. The pumpkin cheesecake swirl didn't really have a cheesecake flavor - it was more just sweet, regular icing. But overall, after heating it at home for 10 seconds in the microwave, I enjoyed this tasty, (lightly) pumpkin spiced treat! The store isn't that clean and the staff could care less but what bumped this up to 4 stars was the family of 6 in the dining area that were just living life and having the best time eating their donuts. The kids were clearly having the best time ever with their sugary breakfasts and krispy kreme paper hats. Watching this family as I stirred the half and half into my plain iced coffee made me so happy for some reason! It brought me back to my childhood.The prices are insane nowadays as a dozen will set you back $21. I could go to Goldie's and get some AMAZING homemade local donuts for around the same amount so you aren't saving money by going to a worldwide chain here. But look out for coupons and get a seasonal donut once in a while!

Excited to have this classic donut shop in the area. Brand new building. Nice places to sit inside. Has the traditional viewing area to watch the donuts being made. Friendly staff that work hard to keep clearing the line. Drive thru is pretty busy but goes fast. Donuts were fresh and tasted great.

What's better than fresh donuts. Picked up 6 dozen for our cross country team. They were crushed. These things legitimately melt in you mouth. Nice service when using the BOGO promo.

I normally love krispy kreme but that location is terrible, the donut was very old and test weird

this location is an embarrassment to the company that I grew up enjoying in Akron and have loved for 50 years. not only do they not pick up the phone to call in advance, you have to drive there to find out they don't have any donuts. in addition they don't brew their coffee regularly so when you get your iced coffee or any coffee for that matter after you've gotten your donuts you've gotta wait for them to brew a pot. ordering the donuts online, a 12 count, glazed, is three dollars more so you can see why we'd rather phone at least to make sure they have them before we make the extra trip to go to this location.Dunkin will get our business from now on.

How could anybody give Krispy Kreme a bad review? I mean come on who doesn't like a hot glazed donut right off the line 2 thumbs up.

Pricy donuts, poor service from the "kids" running the shop. I expect more from a large corporation. Will never return.