Katana Buffet & Grill

Been there a lot over the years. I would never go back again. Hard to find tasty food - staff have bad attitude. It's just a waste of time, and what a shame...no one there seems to care.

So disappointed in the service staff here tonight. I watched as a couple got up to get some food and their table was immediately cleared and someone else seated there when they returned with their food. Same happened to the couple next to us and when they came back to people in their seats, they said they were sitting there, the server who had stuck her hands in their cups to carry both away with one hand, brought them back. The same drinks she had her fingers in. Another server couldn't get off her phone long enough to seat people. I was shocked. Put your damned phone down and pay more attention to who's really gone before clearing a table and seating someone else there.

I arrived in Canton yesterday to do missionary work here. On my way to Panera Bread this morning to have coffee, I noticed Katana Buffet and Grill nearby. Eventually, I opted to have lunch there. They had a good assortment of food. Three things I particularly desire in an Asian buffet: sushi, a hibachi grill, and many ice cream flavors. Katana had all of them with eight choices for the latter. I would give them a higher rating if it weren't for how they handle money. While paying for my meal in advance, I noticed a tip jar on the counter. I gave the cashier a $20 bill. She gave me $6.15 in change (not the $6.16 I should have received). I didn't say anything about that. Still, a cashier should be mindful to give customers all the change due to them regardless of the amount. Then I noticed my receipt suggested gratuities ranging from 18-22%. Usually, I don't tip at buffets because I'm dishing up my own food. Sometimes I'll give a dollar or two if I receive exceptional service from the server who takes my dirty dishes and brings me glasses of water. Mine at Katana did an okay job. But before I got ice cream for dessert, the server brought me a tray with a fortune cookie on it. The tray had "TIPS" written on it. Just as I don't like preachers pressuring me for offerings at church meetings, I'm turned off when restaurants get pushy about tips. Instead of taking the fortune cookie, I placed it back on the tray before walking out. UPDATE (10/31/24): I ate at Katana again since I couldn't find another Asian buffet in Canton. This time I got a discount. I wasn't aware they had a senior rate until the customer ahead of me in line asked for it. Once again, the cashier didn't give all the change due to me. I politely asked for the three cents that should have been included. She took them from the tip jar on the counter. Then, I requested a booth to sit in. Not counting a whole section that was empty, the employees refused to let me sit in a booth that remained unoccupied the whole time I was there. Again, Katana has a good assortment of food, but their customer service needs improvement.

The food is unbelievably good and they keep the food trays stocked and warm, cold food is very fresh. All in all it is the best buffet I've ever eaten at, thank you.

This used to be one of the best asian buffet's in NE Ohio. A lot has changed, sadly. They don't have some really basic asian dishes like rice noodles and other dishes have really odd flavors like shrimp with some sort of fake butter taste. The sushi is also unappealing except for traditional california roll. about the only good thing is the hibachi/mongolian grill where you can pick your raw items and they cook it for you. Otherwise, a lot of dishes did not seem fresh and weren't even very warm. I would recommend that your first go around the buffet to just take small amounts of each item to sample it--even if you've been to Katana before. Don't assume something will be what you think it is. Made the mistake with certain dishes like the shrimp and chicken wings which weren't any good.Also, their in-your-face tip situation is a tip off that their staff is likely not paid or underpaid that they are so desperate for tips. I did see another customer had left a $2 tip on a $50 tab...not sure how you can do that in good conscience. I would recommend paying tip (in cash) after your meal and not when you pay at the front desk--in the past, it seemed like the staff did not trust management to given them their due tip. Service (clearing dishes, refilling drinks) was excellent.

Always happy with the food, and the ambiance even when busy isn't bad. Service is fast but you better tip or they will get you lol

My fiance and I went out to eat. And as he's eating salmon almost chokes on a BIG piece of plastic. Tells the front clerk and they laugh and tell him no refund. Then tells him he put there.

Stopped to have lunch waitress very rude,I asked for a refill of diet coke she gave me regular when I sent it back she was upset ,I got some chicken from the buffet I didn't like it she kept the plate to the side showed another waitress, when I was finished I left only to see my credit card statement where they charged me for an extra drink and for the chicken I didn't eat because it was overcooked.never will I go back ,if you go eat everything you bring to the table cause you're going to pay anyway

cornered me for tip when she wasn't my server asked if i was to broke to pay when i tipped at the front then they called me racial slurs. very disappointed that the service sucked, but the food was delicious.

The food and the service could improve and their prices my uncle asked for a hot tea and an ice water he only got ice water and they want us to pay extra to get the hot tea and the workers are just sitting around on their phones doing NOTHING AT ALL started cleaning up 21 min before closing time and they had an antifreeze jug inside the building as well as the plastic wrap used for sweet and sour sauce to avoid making counter sticky the woman replacing it PUT HER MOUTH ON IT before placing it down not only that but not even 15 min after 9:30 and all lights are off and all workers are gone I HIGHLY RECOMMEND GOING ELSEWHERE FOR CHINESE FOOD or any sort of food for that matter