Fratello's Pizza

Thanks to Fratellos, my New Year's Eve party was a hit. Customer service is a solid 5 star. As promised, our food was ready for pickup at designated time. The food was hot and fresh. Pizza was good. The toppings were generous and was cooked well. The wings were crispy and good. The thing that kept them from being a 4 or 5 star was the lack of flavor on the wings and the pizza was on the soggy side and lacked a little flavor as well.

Great take out pizza spot close to home. Decided to finally dine in and so glad we did. Came here for my son's graduation dinner (kindergarten) and we had such a wonderful experience. We ordered lots of food and spirits and enjoyed their beautiful patio and fountain. My whole family was very happy, buzzed (minus the kids) and full. We had pizzas, wings, calzone and salad. Our favorite was the lasagna calzone and all was served fresh and hot. Such a wonderful end to our night, thank you Fratello's.

Until today Fratellos was the second best pizza I have had short of Angelos in Lakewood. We live very close to Fratellos so we order quite frequently with some of those orders being large for parties etc. They have the best pizza in the close area. I just can't believe how the young very Italian woman talked to me and the attitude she had. I had to tell her twice that we are good customers and she shouldn't talk to a customer that way. She did apologize finally before hanging up. She was talking fast with a heavy accent. when asked what I wanted, one of my toppings was banana peppers which I called salad peppers. I know that was not the correct name for them it is what fell out of my mouth. Before I could correct or think of the correct word she was all over me. When I'm in a pinch like that I can't think and I couldn't believe how she was talking to me. Instead of going to their menu and helping me I went to the menu myself to get the right word. During all of this she told me twice it was Friday and she was tired. I told her it was Friday for me too and was tired but not treating her badly. I'm lousy with confrontation and shakeall over. It was a bad experience. My husband owned his own business. I dealt with all kinds of customers and never once got angry with anyone. There's always a way to figure out a situation.

Pizza is really good I would say order extra sauce I have only had the half sheets and I feel like they don't put enough sauce and when I ask for extra the pizza has been always really good , I don't know how the round pizzas are when it comes to the amount of sauce but it is something to keep in mind

Pizza great. Customer service was bizarre. Received pizza last night after much difficulty being understood on call. Pizza was fine. An hour and a half later pizza and something else being delivered to door that no one ordered. Told them take it back. The owner called and told me to never order again. I asked her what number called her she did not look back on phone to figure out right person to call. I only pay upfront. Other person in house can not dial a phone. Not a mistake on my end, was quite rude on call.

the large pepperoni which i asked for "well done" was told it was done in 20 mins cool. show up in 25 mins, they say give us a few mins, ok. wait an extra whole 20 mins almost for them to give me my pizza, and mind u the wait wasnt the problem i could care less if they forgot to make it.the pizza was soaked in grease. like, idk if they used a dirty pan or what to cook it on but it was absolutely horrid to eat. genuinely the worst pizza i think ive had if i could give 0 stars for the pizza itself i would. dude its like they dont even care theyre just slinging out raw greaseball dough to customers and slapping greasy undermelted cheese on it. literally inedible and had to throw in the trash and usually i wouldnt but i did ask for a refund because that was pure robbery dont come here.

Spaghetti and meatballs is superb and give a nice size portion (enough for two meals) with garlic bread and side salad too

This place is fantastic! I give myself one star as I never gave them a chance until last night and I've lived down the street from them for 16 years and pass the restaurant everyday. Fratellos is now my go-to spot. Service is great and made painless by a staff that you can tell truly cares, which is hard to find these days.Pizza & Jo-Jo's were great. And their dinner salad was incredible. Very fresh and the vegetables tasted like they came out of the garden the same day. (You'd think it would be hard to screw up a salad but all nearby restaurants give you a tiny portion of garbage and charge double.Keep up the great work, Fratellos!

Fratellos never fails. The pizza I order almost every time is pepperoni, tomato and green pepper. It is always outstanding. We order the special Large pizza, large salad and a dozen hot wings and everyone is happy.

They all of a sudden won't honor pricing they advertise online. This was never an issue until today. They refused to honor the price they have stated online. Absolutely unacceptable business practice. $45 for two dinners when it should be $32.99. The garlic bread tastes weird and their pizza is mediocre.