Crumbl - Mayfield

I've actually never physically been here, but I did have a phase where I would get cookies delivered weekly. I've stopped the weekly part, but will have occasional cravings. The cookies can be hit or miss, but that's not really the fault of this location since the flavors are designated on a national level. For example, I'm not a fan of the pink sugar one (never really like almond flavor) but it seems to be a hit with most.However, i have had some that I really enjoyed and I love how the flavors switch up each week, letting you try different things. Overall, solid!

Best cookies in the world. I always check every week and there is always something new that makes me want to go to the store. Service is amazing and super fast

I had two different experiences here, and the novelty of spending almost $5 for 1 cookie has already worn off. (But they won't even TELL you the price on their site--you must DOWNLOAD AN APP to view it. You can't make this stuff up!)You order by touchscreen or app, but there's also a human counter marked Order Here, where samples of the cookies are on display. First visit when smoothly--I ordered by touchscreen, and the only human service required was being handed my cookie. I have only one basis for judging that service: did they hurl my cookie into my face like a pie, or did they not? They did not. No complaints. Plus, cookies are always a good thing. Unless they're bad. Which they weren't.Second visit, I had questions--something touchscreens are unprepared to address. (Two sizes of cookies were on display, but the screen only listed the one I didn't want.) So I stood at the Order Here counter and waited patiently to ask a human. Three staff, all leisurely milling around as they made cookies. Or at least two of them were making cookies. One seemed to be focused on the milling around alone.Multiple times they looked at me, then pointedly turned away without so much as a nod. I know what you're thinking: had all three of them had painful divorces after catching their spouse cheating with me? But no--that is indeed what their attitude was like, but I don't live my life that way.Nobody ever came to the Order Here counter. Eventually, I just left. What do they care? The staff get paid either way. I had dessert elsewhere instead, with no regrets.Plus, this is a poor destination for mixed groups of people: over 200 recipes, and only one of them plant-based: the cardboard boxes.

I had heard that Crumbl was liked and stores were being added around the area. Thought these cookies may be a nice gift for neighbors who help us. I stopped in for the first time. The place was very sterile. No one said hello or asked to help. I saw the self order screens. Not ever seeing the cookies I looked at the pictures and the prices. Wow. Expensive. I had no idea what to order. As I turned to leave I saw a sample plate of the cookies. They were large and thick with lots of nice toppings. I immediately thought that my neighbors were worth these. So I ordered four for them on the screen, adding a nice note. After standing and waiting for a few minutes an employee handed me my pink box with the four cookies and the note that I had added on a sticker. There was no thank you or a smile. My neighbors loved them, but I probably won't be back to this location.

These cookies are awesome! Ooey, gooey, tasty and chewy! They're definitely for someone who has a sweet tooth... or several! Service with a smile!

Definitely worth a short trip to satisfy your sweet tooth. Both self order station or choose to step up and order. Good selection of cookies. The oatmeal chocolate chip was spectacular. Traditional chocolate chip was very good. The Oreo cookie was cool to try, so rich. We also enjoyed the double chocolate. If you are not aware, these are on the expensive side but the cookies are big and shareable. I recommend trying it.

Quick Service. Great Service the young men working greeted us as we walked in the door. Assisted me as I ordered and was very respectful.

Amazing service, very good cookies, clean workspace, my order came out in a great timely manner!!

I like crumbl and always excited to see the new weeks flavors but there has been more than one occasion where I have gone in and ordered and then they tell me they are sold out of a particular flavor after Ive already paid. I wish there was some seating inside so I could eat there.

Good but very expensive. Girls weren't very polite at register. Didn't get our order right and rude when I repeated the order.