Cakes By The Lake

The parking here is a little different and it's easy to miss because it's located inside of hotel. The customer service here was terrible, the cashier wasn't helpful, rushing us (no one was there but us), and had nasty attitude. The red velvet cupcake wasn't that good to me. I wouldn't not come back here until they work on there customer service

Our wedding cake was so beautiful! All of the guests wanted to know WHO baked it! Amazing sweetness and presentation... Ryan and his mom were professional and helpful from the cake tasting to the day of delivery!

CUSTOMER BEWARE: On June 6th, I ordered a birthday cake to be picked up on June 14th. When I arrived on the 14th, there was no cake for me and no record of an order ever having been placed. The people working there showed no real concern, nor did they try to help troubleshoot in any way. They randomly called out the last names of a couple of people who ordered cakes, I guess hoping I''d say one of them was mine. They just looked at me like they thought maybe I had made it up. One woman tried to have me talk to the manager on the phone to prove there was no order, but I didn't see any good in that. Luckily, I found a bakery in Rocky River that was able to save the day.

Very nice staff. The cupcakes we got were very tasty. I would come again. I thought the prices were very reasonable.

Ordered a dozen mixed cupcakes for my daughter's 42nd. birthday and they were amazing.The frosting was sweet, but not overly sweet, cake moist and each cupcake flavor was surprisingly delicious . I definitely will be ordering again.

(Appt aug 29) I paid $20 for a cake testing appointment and no one was there! I called the number and no answer the voicemail box was even full.The day after making the appointment I sent a text (called and no answer) letting them know how many people were coming and what event the tasting was for and didn't get a response. If they couldn't do that date they didn't bother sending a email or call. I messaged them through their Facebook to request a refund. I will update how long it takes to get the refund and how their response was. Unprofessional. Update: aug 30th called store employee couldn't do anything iguess. So left a not for the owner. Aug 31 got a call but I was busy called back no answer. Next day called again no answer. My email is on file and didn't contact me at all. I just need a refund for a service I didn't receive. They wasted my time and the people that came with me time. DO NOT ORDER CAKES HERE they literally stole my money and I have to do the run around for a refund it's ridiculous.

Very good cupcakes got six different flavors offered delicious large can't wait to try again

They were one of the few places close to Vermilion, Ohio that had cupcakes ready to go. Plenty of in stock, six different flavors, and all were absolutely delicious. When I called and spoke to them on the phone, they were helpful, polite, and informative.

I did not get what was discussed. The frosting was rather greasy. It was not very tasty. They didn't even write Happy Birthday on the cake. Seriously, they are expensive and so not worth the price!!

Back in September, we attended a surprise 90th birthday party for our Aunt. The cake was made by this business, and it was absolutely scrumptious! There wasn't a piece left over to squirrel away with us and that made us sad. I believe it was a strawberry creme cake. Whatever it was, it was beautiful and delicious! They did a great job putting "the icing on the cake" for this party. Thank you!