Buehler's Milltown

I love Whole Foods here where I live but in Wooster, this is the best grocery store, hands down. It's a very large grocery store with a nice organic section. I've never seen so many varieties of cream.... Top drawer.

This is your average grocery store. For Wooster, OH it is upscale. Your choices in this town is Walmart, or Buehler's. The hot food bar is not the best. The Oriental food is usually overly salty and had been sitting for quite some time. I gave an extra star for the employees. The are nice, and helpful (with the exception of the meat counter manager, the guy is a grump.).

Best wedding cake ever! My nephew got married in Indy a few weeks ago to his college sweetheart who happens to be from Wooster, OH. The wedding cakes came from Buehler's and were fabulous. The bride's sister hauled 19 round cakes (yes 19!) all the way from Wooster to Indy, as each table at the reception had its own cake. They were decorated simply and elegantly by Dale at Buehler's and she deserves this special shout out for a job well done. And the cakes tasted as good as they looked - moist and absolutely delicious.

Economist Paul Krugman has said that Newt Gingrich is what stupid people believe an intelligent man should sound like. Well, Buehler's Milltown is what small-town Ohioans believe a great supermarket should be. Clearly, those who give this place good reviews have never been anywhere else.Amazingly, it has gone downhill since remodeling. The organization is now ridiculous, and many of the departments seem to carry fewer products than before. The deli on the right side is now barely a deli, more a display of some of the most unappetizing foods ever seen. Beyond that, the bakery has the same old boring stuff it's had for twenty years. Soft breads, over-iced cakes; even the muffins have icing. One can buy various brands of pickles, and cheeses, but someone had the wonderful idea to spread these items all over the store.The liquor and beer department is huge. Not surprising, because since moving here I've found that the local Christians drink more than any group that I've found. Hypocrites, anyone?I probably throw away about five percent of what I purchase in this store because it spoils in a day or two. Moreover, I'm always having to settle for something else rather than what I'd really like. Such as today:No raspberry filled jelly donuts. Out of rice and tapioca pudding. Out of, and seemingly no longer carrying, Canada Dry diet ginger ale. No catfish in the fish department. No crab dip. Out of my favorite brand/flavor of ice cream. Out of (or no longer carrying) Tony Roma's packaged spare ribs.Only once, over fifteen years ago, has anyone from the store come through when I've made a personal request for a product. Now they not only don't get the product, but they never follow through and tell me that they can't.I've seen good supermarkets. Wegmen's, which operates in much of New York, Pennsylvania, and Maryland, is so superior to Buehler's its silly. They have wonderful prepared foods, a terrific bakery with real bagels, and a deli that has everything one would want. Compared to them, Buehler's is a joke. A joke, though, with a near monopoly, given that Walmart is the only remaining competition.

While visiting Wooster the other day, we decided to stop into Buehler's Milltown for a quick grocery trip. What a delightful place with some exceptionally fresh and impressive selections. The produce section was bountiful and just brimming with an array of fruits and veggies that not only were fresh, they appeared tantalizing--love this in a grocery store. The bakery was our next spot and we ended up purchasing some store made cupcakes and bread and also 2 dozen cookies to take back home. These cookies were so good and rivaled my homemade ones! Finally, we headed over to prepared foods and left with some soups and salad. The store is impeccably clean and the service is top notch. Very great place in Wooster and makes me happy to know that the college students have a good place to shop with many selections and lots of them being organic.

Let me recap my most recent trip to Buehler's. A trip that, unfortunately, is way too typical:1. Encounter a thoroughly picked over bin of corn sitting among a selection of sorry looking produce. All that remained were emaciated cobs with much of the corn missing.2. Pick out some unappealingly shrink wrapped zucchini. (Who on earth thinks it's a good idea to shrink wrap produce?)3. Put a $9 bottle of wine into my cart, only to have the annoying wine man appear out of nowhere (as he always does) to tell me that I really should be buying the $16 bottle. 4. Check out with a woman who can barely give me the time of day, and who then allows my fruit to roll down the conveyor belt.5. Look up to see a price total that ends up way, way higher than I expected it to be.6. Wait in a six-minute line to pick up my groceries (because this is one of the few stores in America that doesn't trust you to take your cart out of the store). The rushing and overworked sole employee loading groceries then throws the bags into my car, sending fruit all over the back seat.7. Arrive home to find three of my five apples badly bruised and a gallon of milk that (why didn't I check it -- I should know better by now) was set to expire in just a day.This place just plain sucks. I avoid it whenever possible, traveling to Akron or Cleveland to stock up. Sometimes I think I'm being too harsh, and I should give it another try. Inevitably, I'm reminded just how sucky Buehler's really is. The people who work here seem overworked, underpaid, and unhappy. The produce is gross. And the prices are through the roof.

This store goes above and beyond. Had an issue with a door dash driver and they resolved everything so quickly. Their customer service is fantastic!!!!! And their food quality is always so fresh. I love this place!!!!! Thank you for caring about your customers the way that you do!!!!! Store is always clean too and the atmosphere is friendly and accommodating and the aisles are set up perfectly!!!! Your van delivery drivers are also fantastic!!!!!!!

Today we did our usual shopping for the week early in the morning and with a full cart we couldn't find an operating checkout and was told by one of the three employees doing nothing at the time that the cash register lines open at 8:00 (it was 6:30 at the time). In the past, someone always came over to check us out. Today, after 15 minutes and 3 calls to the service desk, we finally got our groceries out of the store. We were told this is the new policy, namely, no help with checkout before 8AM. We are both in our 70's and were always asked if we needed help loading our car, but that practice has also stopped as the bagger was doing other tasks and apologized for the change in policy and that was all the help he offered.The new store down the street is bigger, cleaner, friendlier, more selection and has friendly employees willing to check us out, yes, even at 6:00 in the morning. We support our local businesses, as we have one ourselves, but it only goes so far. Management needs to try harder, not cut corners, with new competition in the area.

Just stopped on my way home for a cigar. Dry and fell apart within a minute of lighting. Humidor obviously not working. Stay away !!!! New source for cigars in town. Check them out!

I have shopped at Buehler's for 40 Plus years. Their produce was always superior.Sorry to say it has become below par.