zip cincy

Absolutely filthy, with employees that have zero clue. At some point, this place will have a serious injury occur due to the negligence of the employees. I had to adjust my daughters rock wall harness (I climb) properly. Parents were disconnecting their children from the belaying system. Really?! No employee questioned this. EVERYTHING was dirty and/or stained. They have a 'cafe' but I'd not eat anything prepared in this place. If wiping down a surface with disinfectant is too difficult, food prep is rocket science. Not risking getting sick over an overpriced sandwich. This place requires some money to clean it up and get employees who are concerned with customer service. The kids loved it, of course, but they also like playing in mud puddles, so...¯\_(ツ)_/¯

It has been a few years since we last visited Zip City. While my son had fun, all I could see was all the trash, dirt and grime. They had been open for two hours, on a weekday when we arrived. No one was playing when we got there. That trash was clearly there from the day before. Broken locks on bathroom stalls. The employee who told our group the rules, said "don't climb on the green parts, and no back flips. Go crazy." Another parent began asking about other rules. The kid in charge then said "ya, that too." Pizza crust has the texture of Hot Pockets. I overheard a kid saying "it tastes like school pizza." Though I think that may be true for most play places. Grip socks are now required. Yes, this place is fun for kids. Fun factor is still four stars. The facilities themselves are far from their former glory.

Go to Rock-n-Jump it's way better!Pulling up the outside is confusing about where to actually enter. You see a sign that says Main Entrance but that door is under some sports shops sign. There's no idea that these are all places inside Zip City. You enter and there's NO prices posted, the staff directed us to some closed laptops to sign a waiver. The place is so dirty. Everything is just randomly all over there's no ORDER. There's trash everywhere. The bathrooms are gross and I didn't even want to wash my hands because the faucet is covered in slime and grime. Called Zip City but there's just 1 zip area. Staff are emotionless and buried in their cell phones or sitting bored.

The kids might have fun but the place is a rip off . The make you buy a 2 hour package they make you buy socks - even if you have them. Find someplace else if you want value

When music is playing it's not at all kid appropriate. Seriously. Staff is there but can't answer any questions. Telling coworkers at the front desk in front of customers that you don't like to talk to people & then putting wristbands on kids literally not saying a single word to us. The place it's self is fun. They should offer 1 & 1.5 hour options. It starts at 2 hours.

The kids had a great time. I would give it five stars if it was a little cleaner and the employees that were assisting the activities weren't playing around. This is a place of business your getting paid to work not to sit around, play around, phone in your face and back talk your supervisor. Which I just witnessed.

This place is rough. It needs some serious leadership and a facelift. Everything about it is half baked, including the employees.

avoid Zip City Cincinnati!!!! there are ZERO safety precautions and, although he is 100% fine, WE JUST HAD A CHILD FALL OFF THE ZIPLINE. he wasn't goofing around. he followed all rules. the staff did not check his gear prior to his jump. once he fell, there was no concern, urgency, or safety procedures on behalf of the staff to handle the incident. nobody even told a manager!!!!UPDATE 1: we waited 45 mins for them to "review the tape" and come talk to us about the next steps in their safety protocol. it was at this point, they finally asked if the child was ok and when we discovered that there was nobody on site who had emergency training at the time of his fall. yet, we were assured that there were hospitals two minutes away. UPDATE 2: after reviewing the tape and looking at the gear he was wearing, they're "not sure what happened" but there are still kids {not ours} being sent down the zip line. additionally, just found out that the owner, greg, is here in the building. we have yet to see him. they are calling to see if "they can get him to come down." unbelievable.UPDATE 3: after 90 minutes the owner finally graced us with his presence. he made excuses and took ZERO responsibility for what happened, only saying "they would investigate." no apology. no offer to make it right {i had to ask for a refund for all of us}. no respect {he kept cutting us off and took a call, without excusing himself, in the middle of our convo}. i showed him the videos i took showing that no staff members were present and he said that he "knew staffers were on site because they had clocked in" and was confused as to why they weren't at their stations.i am completely shocked at the lack of respect or regard for the kids that play on their equipment every day. accidents happen.... but when they do, you apologize, you make it right, and you do everything you can to ensure it doesn't happen again.NONE of those things happened.in fact, the owner went so far as to say, and this is a direct quote, "i will shut down that zipline, but that doesn't prevent me from opening the other two ziplines since nothing happened there."DO NOT take your children there.IF YOU PURCHASED A VOUCHER through CincySavers.com - contact them and ask for a refund. if that doesn't work, contact TONY at 513-769-1010. they said all of you would get your money back.

This place could be nice, but management is terrible. I would never come here. The like to yell at people before talking to them. I think they need a new manager. Cool concept though.

This place is not good at all. A few years ago I went to zip city every Friday with my friends and we played at the trampoline basketball courts.One Time I went there I shot the ball and fell back against the net and the whole net snapped and I fell 8 feet hitting my head on the concrete ground causing me to get a severe concussion I was knocked out cold for at least 5 minutes.All they did to fix the hole was zip tie it back together it really shows how careless some people are for kids safety. I 100% do not recommend.I was 12 when this happened now I am 15 and I still have major issues with my head .