The Merchant House

We have dined at Merchant House many times since they opened, and have never had a poor meal or service...until tonight. To be fair, they were obviously understaffed and busy, so I can give the service a little break. But the food was not up to the usual standard at all on this visit. Our food took almost 45 minutes to arrive.Since our last visit, they have changed the chicken & waffles, and the change is not good. Instead of a nice piece of chicken breast, it is now two small strips with noticeably smaller waffles and a lot less Mac & cheese. Not to mention my waffles were burned almost black on the edges and one piece of the chicken was also burned. The Philly dip was also somewhat burned, and the bun very hard. Also had to ask the server for the Au Jus (it came out of the kitchen without it) and it took her over 5 minutes to bring it out.MH is usually very good, but this visit really bothers me because our meals were not only poor, but the portions so small. With 2 drinks the dinners the bill was over $60 (with small tip). Not worth it at all. MH needs to do better!

We came to Greenville for the horse parade. Made reservations at the Merchant House 10 days ago. Checked yesterday they had no reservation. After manager approval they agreed to honor the reservation. We had a great server, Tiffany. The kitchen could not support her. We had drinks. I tried a fall special. Carmel apple spritzer. Wonderful. My husband tried Maple old fashion. It was good also. Scotch eggs for appetizer. Very good.Then dinner. First they were going to serve rib steak when we both ordered prime rib. Had to wait for re-serve. Told my husband he would have dinner comped due tomistake. Advised not necessary but wait staff insisted on comping him. Pre rib was so tuff it was impossible to eat. Since my husband's was comped, he hated to return the meal and ate it anyway. My meat was so tuff I could not cut it. They brought another piece from the same roast and it was equally tuff. ( My husband had just stated if they had not comped his meal he would have returned it. It was awful meat)The manager came over and said she would comp my dinner but since my husband could eat his they took away the initial compWe weren't trying to get free food, just decent food and I explained to the manager. I also pointed out it did no good to keep serving from the same roast, it was evident it was a bad roast and she needed to get back with her provider. If I were her I would not serve anymore during this dinner service. Would I come back? Not for the food based on what we had. (They even charged for sour cream and butter)Our wait staff service was outstanding, the rest of the staff could not support her Even our reservation was screwed up. Such a shame as the location and design of the house is so nice. .

The tiny city of Greenville seems to be trying hard to create an atmosphere of urban sophistication in its little downtown. They've accomplished this with the Merchant House.Inside you get the brick wall warehouse feel and it's not phony. The bar is well stocked. If you like the minimalist feel you may enjoy sitting on backless round stools, but if not, this makes the bar not a place to linger. That's too bad as it's a beauty otherwise. The dining room offers some seats in the window where you can people watch while dining. It did get a little chilly though. There is an open second floor seating area for busy times.I was delighted with the trendy and thoughtfully curated cocktail list, and that Cranberry Limoncello refresher was perfect. The menu is chef driven and very creative- unique twists like rice krispies in the batter of the Monte Cristo, and Prime Rib on the Poutine. I really liked the Monte but would have loved it with some syrup, sorry I didn't ask. Husband had the Poutine, I got a taste of course and that meaty flavor just permeated the waffle fries perfectly. But they had me at Scotch Eggs. I don't think those can be had anywhere else in a three county radius. They were masterfully executed, so good that we got another order to go. Service was polite and professional, but it was incredibly rushed. So much so that it knocks off a star. Hope that was an exception or off-day for the waiter, who was otherwise polite and knowledgeable. I know I'll be back before long.

I personally thought the service was wonderful! Definitely a welcoming feeling when you walk in. I got the buffalo tots and they were AMAZING!!All the employees were really friendly and helpful!

The drinks are good, but everything else seems a little eh. They didn't have some of their specials as displayed online. They did not have some of their special menu items as listed and server did not disclose this while looking at the menu. Seemed uppity. As someone new moving to the area I will not be wasting my time or money here due to this.

We have dined at The Merchant House many times. We have always had a great dining experience. Until recently.As their prices increase, the food quality is going downhill fast. On our last visit this week, I ordered the Fresh 5 Cheese Bacon Mac with BBQ Pork. There was absolutely NO BACON. The BBQ pork blob? was mushy and very unappetizing. Nowhere near the quality of food we've had on previous visits. Higher prices, smaller portions, meh food. I'll probably avoid this place for a while as there are plenty of other mediocre dining options in Greenville that are cheaper.

Was the Wednesday before thanksgiving so a slow night but the food and service was excellent. Other than the room being cool, was awesome. The salad was better than normal. The poached salmon with spinach was excellent for sure. Wife had the dill salmon and was very happy with it as well. Excellent food can be found in small towns!

This was our first time visiting Ohio. We were in town for the race. Thankfully we stopped in at The Merchant House for lunch!! It was so delicious! Our table had seafood dip and spinach dip for appetizers. We had Street Tacos, Cowboy Mac and a Monte Cristo sandwich with garlic parm fries. Ashley was the best waitress! Very attentive and made sure everything was perfect! The restaurant is a very neat and clean place to stop in for food and drinks! So if you come to Greenville, Ohio pay this place a visit! You definitely won't regret it!!

What an amazing dining experience! The food was amazing. Well seasoned, great flavor! The service was also great. We tried the scotch eggs, which were balanced, not too much sausage to egg ratio. The chili was salty sweet and had a kick. We also had the chicken and waffles with the Mac and cheese. The waffles were crisp and soft the chicken was moist and well seasoned. The Mac and cheese was full of flavor. We also had a peach old fashioned to check out the mixed drinks. As with everything else it was spot on. 100% recommend.

When we moved to Greenville two years ago we loved The Merchant House. Food was fresh, delicious, beautifully plated, even when they were extremely busy at times. Things have changed, things have been changing. Food became cheaper quality and just meh. Tonight we went out for dinner. Husband had TMH Meatloaf, inside was cold, instead of red sauce glaze a bunch of sauce was literally dumped on it. Pictures for reference. I had The Yard Bird, pictures for reference, i couldn't believe when I got my plate. Does that looks appealing?! It all tasted like fresh mustard. Parmesan fries tasted like old nasty oil. Oh well...