wraps, burritos and wraps, food, burrito
tacos, food
food, tacos
burritos, chips and condiments
a person holding a burrito
food
food
a table with a box of wraps and a cup of coffee
a variety of tacos and chips
a tortilla on a cutting board
a plate of quesadillas and a drink
tacos, food
sushi and sashimi
drink
when everytime you go here, your order is screwed up
Denise S.
Jul 30, 2023
Stopped at the Independence location this evening, our last visit was 3 months ago because of the way the food was.. tonight I ordered the steak burrito, 2 tacos and drink meal also ordered the chicken quesada, taco and drink plus 1 5 layer burrito. The steak burrito had 1 peice of steak, missing a taco, chicken quesada missing chicken on one section. If we lived closer to the restaurant I would of went back. This restaurant used to be better than the Taylor Mill location ( this one is horrible and we haven't stopped there for over 4 years) this one maybe next.
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Mike K.
Dec 15, 2021
This Taco Bell is close to work so I've been there many times. I regularly think of it as a "bad" Taco Bell but it is close by. I try to get ahead of it because of its convenience. I check my items before I leave a drive thru because they almost always forget something. But I dealt with it.I went there today and the dining room was closed because they are short on staff. From dealing with the manager, I imagine any potential employees run for the hill when they deal with this lady. How she ever got a job where she has to interact with people blows my mind. Anyway I went to the drive thru and before they hand me the bag I ask for "a lot of fire sauce". The woman said she can't give me a lot, she can only give me 6. I asked if she can just give me more because I know how much fire sauce I like. She said she can't and then got the manager. Then both proceeds to yell at me why they can't give me more. I said I need atleast two packets per item (I had 4) and they said that policy is to give me one. That can't be true, right? When the dining room is open I'll grab handful after handful of hot sauces without a care in the world. Anyway the manager eventually, sarcastically threw in an extra packet.So I called up the Taco Bell customer service to complain. They told me they were wrong and they are sending me some free food vouchers. But I asked them if it is policy to only give one hot sauce packet per item. Of course it isn't. Anyone who has ever been to a Taco Bell knows that it couldn't possibly be true. The best I can think is maybe the standard procedure of hot sauce distribution is one per item but when a customer asks for more they clearly have to give more. Imagine going to McDonalds and they limit your ketchup. It's insanity. Hot sauce is Taco Bell's ketchup.Anyway I'll clearly never go this Taco Bell again. I suggest you don't either. The workers are mean and will yell at you. They hold onto their hot sauces like its valuable currency. Anyway, there is a Chipotle or a Hot Heads near by. Go there instead
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Tracee C.
Jun 4, 2022
Our family just moved to Independence and I have tried to give this particular Taco Bell a chance four times. Every single time something is not right with my order. Today I ordered 3 supreme tacos with extra cheese. I was charged $1.50 for extra cheese, which is fine because I want it. However, I get home (3 miles away) and no extra cheese on any of the tacos AND 2 of the tacos were soggy and old. I couldn't even pick them up!!!! Employee in drive through was very friendly but the person making the food SUCKED! I won't be back!!!!
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Susan K.
May 24, 2024
The food has gone way downhill. A waste of money. More than once. Won't happen again.
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Connie J.
Nov 29, 2023
I stopped in and picked up a sausage crunch wrap and when I got home and took a bite of it, there was no sausage on it at all. I will not be stopping there again.
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Madison K.
May 3, 2024
did a drive thru order and a mobile for my friend and i ordered them and when i got to window they took forever, gave me both the wrong orders. and then when we came back to get our actual meal we ordered, they tried to make us look stupid saying that our orders were just combined. but they weren't. they were rude, and clearly didn't care. they sounded half asleep and kept making faces at us. the food was cold when we got it remade and they did NOT wear gloves. i will not be back there. the atmosphere was gross and disgusting. they still got my order wrong after i told them it twice after they had already messed up the first time.
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Dawn G.
Oct 9, 2023
Taco Bell is my absolute favorite. I eat there quite often. I would love to see the cool ranch taco and the beef meximelt come back. Those were my favorites. Oh and the black jack taco too. Thank you
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Justin W.
Apr 14, 2023
Food and service is terrible. Visited this location many times but lately it has greatly deteriorated. Food is definitely not worth the price, can go next door and get a much better meal for about the same money. Manager is always arguing with employees, don't like hearing the F word when eating lunch. Most likely will not return.
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Jean P.
May 7, 2022
Don't even go there.. There's always an issue with food and service under that management. They are always out of somethingFood is often coldThe order takers are hard of hearing or incompetent.
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Jennifer M.
Oct 7, 2020
I have a huge water jug in my room filled with spare change. If I go to this Taco Bell location (Independence, Ky) one more time and they tell me they are accepting cash only, I am going to go get that change jug and order 100 worth of food, make you all count it out and then say nevermind!!!! I'm seriously so sick of being told you aren't accepting credit/debit cards "at the moment ". Considering the number of times I've asked for extra cheese on my dang hard tacos and gotten three whole shreds of cheddar I feel like you should just be happy people still go there!!! End of rant.
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