Sugar Spice Spa Event Center

This place apparently has more than one name but this is the Sugar Lofts 2 event space in the old Forever 21 space at Liberty Center - i posted this review on Google but the owners removed it because of how true it is and they want to appear as a highly rated venue but beware.A team of us just hosted a wine festival at this venue and I have no clue how this place is rated anything beyond 1 star and the 1 star is for the venue itself - the wife of the husband/wife team that runs this place was a complete disaster to work with.... I've never worked with a venue so poorly managed and ill-equipped. The 5 star reviews on Google have to be from people in two categories: 1) friends/family of the owners or 2) people the owners are trying to impress because nothing about the experience with them, specifically the wife, was worth even 1 star. We had to bring in our own tables because they didn't have enough and at the end of the night, the husband (surprisingly the more reasonable one) attempted to keep them, argued with me so badly about tables I brought from my house that I just told him to keep them (they were later retrieved by another member of our team). If you asked the wife anything it was as if she was being bothered, which was laughable, seeing as she "owned" the place...and she was sure to let us know that. We had to mop the floor during our event due to a spill, because they looked at it and waited for us to do it, didn't put out a wet floor sign after being asked for something to dry the floor with or put out a sign. It was simply awful - if you really want to know their character, check out their Facebook business page where they don't allow you to review and only share positive reviews from a paid review site (nicejob.com) that allows them to monitor what potential clients see from reviews they receive. How many reputable businesses that have a Facebook page, don't have a place for reviews?? Stay away from this place unless it goes under new ownership - the negative Google reviews are 100% accurate.

Omg! My friend and I attended a "Murder Mystery Dinner" held at this location on 02.09.2019. It was the best one we've attended thus far. The decor was totally breathtaking. There weren't actors and actresses at this show; we were the show. That made it more fun and enjoyable. The food was amazing! I must say this was a very memorable moment!

I wouldn't even give this place half of a star (I cant post if I don't rate it at all though). The manager was RUDE! She hung up on me AND my best friend TWICE for no reason, all we were doing was reading the contract to her. We wanted to reschedule our event due to COVID-19 not cancel but reschedule. We were told we couldn't! The manager only gave us a 10% discount on our next event(which we had three planned but will no longer use this venue) but told us she wouldn't email us the 10% discount coupon today it would be later! so I doubt we see that! Even if we do that would be what? 38 dollars off of a 400 dollar event! We both expressed our concerns and were confused why nothing could be done and all this manager did was smirk and laugh like us loosing out on a few hundred dollars was funny! All we wanted to do was reschedule the event we weren't asking for a refund! RUDE AND VERY UNPROFESSIONAL.