My wife and I loved the vibe of QCR so we decided to throw an event there. We could not be more disappointed in the way the staff handled the event and the way they've handled its aftermath. -We rented a part of the venue with a private bar, but were told unapologetically on our arrival that the bar wouldn't be tended during the party (I guess shame on me for assuming a bar at a... bar... would have a bartender for a private event). -We were treated poorly throughout the entire process. The only time they engaged with us was when Morgan (apparently the GM) told us how she "felt like s***" because she was so hung over.-We were offered zero service with our private party despite a bar crawl showing up at the bar and basically preventing anyone from being able to get to the main bar given how short-staffed they were. They did warn me about the crawl, but they did not prepare for it.-I politely asked the bar staff to put orders/tabs from our party on our primary tab, which they ignored and led to me not coming near our minimum (despite our partygoers spending money outside the tab). After all of this, they rung up my card for our party's $800 minimum and went ahead and tacked on 20% "service charge" to boot, ignoring that the environment they provided would've made it impossible to spend that much money. What was worst was after the party when I tried to voice my concerns to Erica, she dismissed every issue I had and got angry and accusatory towards me instead of trying to understand ("Why would you assume that a bar at a bar have a bartender?? You didn't even ask. That's on you." "If your friends put a drink on their own tab instead of yours, that's your fault"). She was smug and condescending. I did also speak with Cambria (apologies to her if misspelled), who was genuinely courteous about our experience. I'm not typically a complainer or a "Karen." Read my other reviews. There aren't many but they're all positive. I try to use Yelp to promote local businesses. But the way that management at QCR handled this was unprofessional and frustrating on our end.QCR can be a fun place to get a beer before an FC soccer game. But if you are considering it for anything beyond that, focus on someplace that is run by friendly, professional people that care about their patrons. In Cincy there are a lot of them. This place isn't one.
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