Penn Station

This used to be one of my favorite subs and fries. Tonite I got cranky staff... barely warm fries, (not many for a medium order) and hardly any meat on a large classic Italian.I'll not be back for a long time. $20 for what I got was not worth it. Wasn't even busy.

Good lunch today.. Love the cookies for sure. Sandwich had a tad too much seasoning but was very good .. Will definitely be back.

We had not been to Penn Station in a long time until recently. Last year, we went to a shop in Dayton and I was favorably impressed with their offerings. It clearly was not just another cloned sub shop. It distinguishes itself nicely from the rest.This location is on the western edge of the commercial cluster off I-75 at the Main St. exit nestled in a small strip plaza. We were looking for a quick lunch and we knew this exit offered plenty of choices. This place would have been easy to miss if we had not ventured far enough down Main.This shop had plenty of seating and the service was good. The thing that sets Penn Station apart from other similar sub/sandwich shops is the offering of fries. And their fries are great. For sandwiches, my wife chose the Turkey Avocado sandwich and I opted for the Chicken Teriyaki Wrap. We split the fries. It was quite the satisfying lunch.The bill for our food, drinks (ice tea and water) and tax was $24.03. At basically $12 per person, the value was quite reasonable. My wife was even able to take home half of her sandwich. I will look forward to our next visit to a Penn Station.

Went here with my wife. We ordered 2 sandwiches and a fries to share. Her sandwich comes out and after a while I go up to ask where mine is. Well my sandwich and the fries are nowhere to be found and the three people working just stand there. I told them if they are clearly not going to make my food I want a refund. They work on that and I want to speak to the manager. Talked to the "assistant GM" John. He shrugged his shoulders and walked away when I told him what happened. My wife ate her sandwich and said it sucked. The place is dirty now and the service is obviously one of the worse places I've ever been. I'll never go back here. I filled out a complaint on Penn Stations website and haven't heard anything back. They clearly don't care about how it's ran so you can imagine how they care for their product.

3 of us here for lunch. I had the cold club sandwich. It had chicken, ham and bacon. It was a good sandwich.Chicken teriyaki - bland and plain, sauce was odd. Reuben - it was a typical Reuben but not on rye. It was a good sandwich.We shared 2 buckets of crispy yummy french fries.Chocolate chip cookie- thick, gooey and delish.

RUDE. lady in the back yells and talks bad about customer!tried to have a good time with family, but can't even do that. Only person nice at this place is the young worker Camden we met.food was okay i guess very dirty kitchen

Just not like the experience I got from the Huber Heights store..that's been six months ago & I have not been back

Went to Penn Station in Troy, Ohio Saturday around 3pm. The Staff is so awful! They are mean and angry like everything is your fault and very aggressive to everyone who walks in. In fact, they are so bad; that my kids, husband and friends won't even go with me. I ordered 2 sandwiches and a large fry. They didn't give me the fry and when I asked where it was, the girl spoke to me in a very snide way saying, "You didn't order a fry!" I replied back, "I absolutely did." I couldn't believe how that girl spoke to me! Then it got weird. The girl walked away without talking to me, walked back to the register and stood their and looked at her manager. I then heard the Manager say to the girl, "Charge her for a fry, I guess." No apology at all from either women/staff, and the girl just kept standing there behind the register and continued to stare at me, never spoke a word. This went on for over 2-3 minutes, so odd; until I got up and walked over to her. She still never spoke to me. The price just came up $6 dollars on the register and she walked away while I paid with my credit card. 5 minutes later she handed me the fry and I walked out. STILL No Apology. I left a comment under their stores feedback through their website today at 9am in hope that they would stop treating customers so badly and get a wake up call. However, at 5pm I got a nasty call today from (Manager of Penn Station in Troy) Allison, claiming to be the Manager telling me off. She scolded me for minutes on the phone, like a bad child, telling me I had a nerve to expect a free fry. That was NEVER the POINT! The whole staff is angry, aggressive, and nasty to everyone. They treat customers like scum! They talk in front of you to each other and ignore customers waiting for orders or simply waiting to pay, who are right in front of them, and they are aggressively mean when you ask for something. The only reason I left a review was for other customers to not suffer from ill treatment, any longer. Allison never apologized during her nasty call to me and huffed and puffed on the phone like a bully not getting their way at school. I told her she didn't hear what I had said in my review/comments, or now on the phone: "You can't treat customers badly, its WRONG and when you mess up an order say sorry, I never heard one once! I told her she was wasting my time and didn't get it. I hung up and called corporate telling them what she did Saturday and today! Who calls customers to harass them? What was she expecting to get from that? Totally insane! I hope corporate takes my complaint seriously and does something so customers who walk into Troy's Penn Station are not treated like crap anymore or are HARRASED if they speak up against ill treatment from this so called Manager (Bully)! As you can see from past reviews for Troy's Penn Station, its been bad for years. Just look at the comments and reviews, it speaks for itself.

These guys working there are complete morons. They lost a sub, forgot fries, and just look like ex cons. Food was ok though... the guy taking orders seems like he can't read. The young kid working the counter cant push buttons. The manager definitely needs a shower.

Picked up a sub and fries tonight, really disappointed. Cheesesteak sub had almost no meat, had to search for it to tuck under bread. I had asked for mayo, lettuce and tomato, none was found after getting home. The KING of fresh fries, what happened? They were all over cooked "burnt", fed them to my dogs.No good sub places in Troy, Ohio unfortunately.