Penn Station

Put in an online order, to show up 20 min later to only 1/2 sandwiches made. So then I had to wait behind a 10 minute line just to see my sandwich was wrong. Complete waste of time putting in an online order.

My wife goes to lunch at 3:30, works from home, and I was out so she decided to use her Grub Hub gift cards to order Penn Station for pickup. She set the pickup at 3 and sent me the info. She then sent me a picture and said they'd already started making it at 1:41 pm for pickup at 2:20.I went in around 2:30 and saw them bagged up and sitting on a table, getting cold. I talked to a woman and asked her why it was made so early. She looked in the bag, I'm presuming at the tickets taped to the sandwiches that clearly said 3 pm, then she said "Did you order them for pickup at 3?" THEN she said "Well at least they're still warm."I just stared at her. She then looked over at the two other women there, who I'm assuming make the sandwiches since they were standing near the grill. She just looked at them then back at me and shrugged. She didn't ask them or anything. So now we'll be eating cold subs for lunch.

Two years later and I am back, and let me tell you something: it's the exact same. You walk in, and go up to the counter, and the employees look at you like, "What the hell do you want?"That said, the club is still the best club sub you can get. The fries are still awesome. This time they screwed my order up, and I didn't realize it until I left. By the time I came back to get what was missing, they already had it fixed, along with a free cookie, and they were genuinely apologetic. Hey, when you've got the best sandwich in town, you can be a little arrogant. I know it's not gonna stop me from coming back.

Love this location!!!! Always get my food right and they are pretty friendly .Can't get much better than that .Consistency is very important and they are

this place always gets it right! every single thing you order is always exactly the way you asked for it! the food is always fresh and perfect!

The fries. They're to live for. So live for the fries.The sandwiches are great. I recently realized I could substitute the steak in cheesesteak with chicken and I am hooked. The only downside I have is price and size. For over $10 you can get a regular sized sub. A large is $14. Meat and bread should not cost so much - and I shouldn't be so lazy. All that considered I believe the regular is worth about $8 and I also know they'd make more money with prices that are affordable. Meanwhile, this is our family's way of giving back to local small business and restaurants during the pandemic. We will keep ordering as long as the food is hot, fresh, and made with love as it has been every time thus far. My son loves the Reuben. It's pretty interesting because that's all I craved when I was pregnant with him and this is the first place he's ever had one with and literally requests one every time I order. I just can't bring myself to pay $15 for a large sandwich- which is what he deserves. The smallest sub really shouldn't be an option. It's way too small for anybody over 13 years old.

Have been going to multiple Penn Station locations for years. Not the best cheesesteak in Ohio but right up there. I think submarine house makes the best. My favorite sandwiches here are the teriyaki chicken and Rueben. They also have really good French fries with skin on. They offer malt vinegar with the fries if you like that. Not as good as true philly subs but solid.

Super fast and friendly service it's just two ladies here but they're working themselves to the bone while staying friendly and very pleasant. They clearly deserve a raise

pennstation on Eaton Avenue didn't make my husband's Chicken Philly correctly then argued with him screaming at him won't come here again

Some of the reviews complain about angry employees. I didn't experience that at all. The employees were "normal". Not particularly friendly, but not angry either. And the food was excellent. I always get the Philly Cheesesteak, and this was especially good. Even better than the Penn Stations that I'm used to in Cincinnati.