Norlyn Manor

Norlyn Manor hosted our wedding reception in December 2007. It was a fabulous experience!The place is owned by a family and the sons seem to handle most of the interaction with clients - this was our experience anyway in 2007. When you call, you'll setup an appointment to visit the location. Someone will go over the package options with you at your visit and you'll have the option to sign a contract at that time. We signed the contract at the time of the tour because I was pretty certain that was where I wanted the reception to be. At the time, you could also use Norlyn Manor as your ceremony site; they have a gazebo you can rent. We didn't do that since we were getting married in December. We ended up renting the Verona room and, later, tacked on the Venetian room when our guest list ballooned up. We also had use of the Vienna room for our dinner buffet.... so, we rented out pretty much every room except for one.We chose the Verona room as our main room because I thought the color scheme was perfect with our wedding colors and the layout of the room was flexible - the only thing set in stone was the location of the bar. We ended up having the head table setup to the left of the bar (and the bar is immediately to your right when you enter), the dance floor in front of that, and the guest tables surrounding. The guest tables went into the Venetian room, which also contained our gift table, an ice sculpture (part of the package) and a photobooth. We had a candy buffet and the cake table to the left upon entrance to the Verona room. The rooms were not crowded or stuffy - it was a perfect layout.Another attraction to the Verona room was the option to use the Juliet Balcony for the bouquet toss. This was a balcony you accessed from the main staircase and it let you toss your bouquet from pretty high up onto the people gathered on the dance floor. It made a great photo op!The food was *delicious*!! And I'm not just saying that because it was my wedding. It was some of the best wedding food I'd had. We did have a tasting in the earl fall before picking our final menu - that was a fun event because we met other couples using the facility around the same time as our wedding date. Ultimately, we did a dinner buffet with a chicken and a pasta dish and several sides. They even allowed us to custom order a plate of tater tots as a joke for my dad, which was pretty sweet!When we chose our package, we actually ended up putting together a custom package because we did not want alcohol at our wedding for personal reasons. This was actually the only venue we checked out that didn't scoff at our choice to not have alcohol, and ended up putting together a custom package for us. It was really nice to just be accommodated and not made to feel like a freak for having personal preferences. The day before our wedding, we were allowed to come in and setup the rooms. We used Norlyn's in-house tablecloth and chair cover service so that required no setup on our part, but we did bring in pine garland, centerpieces and other table decorations. It was really easy to setup and the staff was very helpful. After the wedding, the staff actually pulled all the decorations off for us and nicely packaged them up for my parent's to pick up the next day. Last thing - here's a quick tip: There is a storage room on-site and, among the items there, are things brides/grooms have left behind. If they're left for X amount of time (can't remember the exact amount of time now) they become property of Norlyn Manor...but you can actually ask to see what's there to use, for free, for your own event. From that storage room we got 24 mirrors for tables and a couple other decorative items. Score!Overall, I am so happy we went with Norlyn. The facility is *beautiful*, the staff was so professional and we had a fabulous reception.

If I could give 0 stars I would! This place Lynn specifically is a manipulative bully and money hungry.. they are greedy but karma will get you i have no doubts about that! She completely over charged us. I had payed them $8,300 for our wedding and reception for 160 people the day of the wedding my husband had called her to tell her that we wouldn't need a table as a few people weren't coming last minute who notified him... she tells him on that phone but we actually had 167 on the seating chart not 160 and that he owes $600 ASAP or the wedding was going to be cancelled (3 hrs before ceremony time mind you) she literally bullied him into paying her the $600 and if he didn't pay she was going to confront me the bride when I arrived to have pictures done! We actually ended up having about 140 bc a lot ppl who rsvp saying they were coming, didn't end up coming. They do not count how many people are actually attending. Food was terrible (tasted nothing like the "tasting"). There was a tree/brush fallin over near the front entrance and dead brown plants everywhere..Terrible terrible business I expect they won't last too much longer.. wouldn't recommend to anyone!!!

Amazing staff, they were so incredibly helpful and attentive. Lynne was amazing to work with, I couldn't have asked for a better place to host my wedding, also have great food and nicely stocked bar! Highly recommend.

So when signing the contract we asked if we could have the leftovers. They said no due to board of health regulations which is nonsense since it is nothing more than carryout. They they said no because they donate the leftovers. On the third try, they agreed in writing. We paid for 132 but 112 attended. There were 7 large trays of leftovers including veggies, beef stroganoff (very little beef) and mashed potatoes. No ham - none! When asked they said that our group had so many seconds that only scraps were left. We did have a carving station to control portions and nobody announced that seconds were available. They also mentioned that they had to get ham from the reception next door to feed our group. One of our guests said the ham was almost gone when their table was called. Bottom line is they ran out of the main entre!!! Totally unforgivable. Pretty convenient when the ham is the only menu item that is grossly underestimated. It's a shame that the bad experience will be passed on to all the young couples who attended the wedding. If it wasn't that our daughter just wanted something different, we would have gone back to Park Hills, KY where the professionals know how to serve food, keep promises and be honest.

As the mother of the groom, I am writing a review to make potential brides aware of the unsatisfactory service we all received at Norlyn Manor this past August.The first issue arose the week of the wedding. Upon our first meeting with the owner last year, we remembered being told that the "bridal suite" would be available on Saturday at four o'clock in the afternoon. However, when the bride spoke to the owner the week prior to the wedding, she informed her that the time was 4:30, not 4. This was a concern for us since the photographers said they needed more than an hour for pictures. With that, I contacted the owner on Wednesday, August 1st and we discussed this situation. She told me that there was a noon wedding and that they would be out by 4. We discussed my concerns relative to taking photos at the Manor when another wedding was in progress, and that we really would like the "bridal suite" by 4. The owner, Lynn, told me that taking photos during the afternoon event was not a problem; but we could not have the bridal suite until 4:30....maybe 4:15. I also expressed to her my concern regarding her staff having sufficient time to turn around the facility for us, but she assured me that this would not be a problem. Let me list for you what we encountered as we arrived at 5:15:1. A parking lot full of loitering people2. At least 15-20 people hanging around the front door, smoking and drinking3. At least another 10-12 people in the lobby, sitting around drinking4. Men in the parking lot with their shirts off wrestling/fighting5. Beer bottles and trash in the lobby6. Bathrooms with beer bottles and trash everywhere7. Women in the "bridal suite" along with purses and other personal effects8. Men in the area that the groom was told he could use before the ceremony The first of our guests arrived at 5:20, 40 minutes before our ceremony was to begin, so they, too, got to take in the sights. Some of our guests actually helped me clean the lobby as I asked some of the strangers to step aside so our guests could come in and be seated. The afternoon guests did not completely clear out until 5:45--15 minutes before our ceremony.It was shocking enough for the bide and groom to arrive to find this mess. Can you imagine if we had arrived at 4:30 for pictures to find this situation? Unbelievable. The food was another issue. The groom requested the roast beef be rare and when we asked for such meat, the carver informed him that there was no rare meat. The meat was over cooked, the vegetables were mushy and tasteless.The owner of the venue has yet to respond to my letter regarding these issues and when she did respond to the bride, her response was flippant and told her that "she can't help people who think the world revolves around them."