Great American Cookies

I've pre-ordered and picked up many cookies over the years for my family and never had any problems! Always a hit!

I went on October 19th around 5:30 pm to buy a cookie cake for our daughter's birthday. Waited in line for a good 10 minutes as there was only one girl behind the counter. Another girl came back from her break, but instead of helping the line of customers waiting she went and got a drink for the lady she walked up with and stood over to the side talking to the lady and ignoring the line of customers. The first girl who was behind the counter when I arrived then USED HER FOOT to kick up and touch the computer screen (TWICE!) as she was using both hands to put cookies in a box for the customer in front of me. That apparently didn't work, so she then went over and touched the screen with the same hand she was using for the cookies, and then went right back to the cookies without changing gloves. SO DISGUSTING!!!! She touched right where she put her dirty shoe, and handled food again WITH THE SAME GLOVES. If she's going to do that right in front of a line of customers, I don't even want to know what goes on when no one is watching. I was so disgusted I just walked away without buying anything. We used to always stop and get a cookie anytime we were at the mall. I don't plan on stopping anymore.

Last year they had a problem with flies and now the issue is with the cookie cake. I always get one for the kids and I was having to go to the Liberty twp location so I was happy the issues were taken care of! Now the issue is with the size of the writing on the cookie cakes it's so tenny tiny and the border is tenny tiny too! I recommend another location if you want to see you name and what not. Kid could t see their name on the birthday cake!

**DO NOT EVER ORDER FROM HERE** I just had a conversation with the owner who says he owns ALL Great American Cookie Companies. After returning home, I realized that the cake was not what I ordered. I called and spoke to the person working. I was told to bring the cake back and they would scrape the icing off and redo the cake. (Which is not convenient to have to go back to the mall to get a cookie that is wrong because their staff made it wrong) When I asked the owner what they would do with the cake I had taken home he said they would resell the cake to someone else. I stated that with COVID I was under the impression that anything that left a restaurant was supposed to be thrown away. He proceeded to tell me that COVID is over per CDC Guidelines and that they will take the cake I have and sell it to someone else. I was so grossed out by this because I would never want to buy a cookie cake that had been transported from the mall to another persons home and back to the mall. I just wanted people to know because this is common practice for all of his companies so be careful when you buy food from here it could have already been purchased and brought back.