Culver's

I would like to update my review from 3 to 4 stars based on management reaching out to me to make the issue right!Again, the chili was great, the milkshake fabulous.. but that burger left much to be desired. My mom who eats there more than myself said that she agrees that the burgers are on the dryer side.For that reason and the reason that it's pricey for being fast food I'm updating from 3 to 4 stars (vs 5).**Note: the spicy chicken sandwich I recently had was much better than the burger.Ambience I can't comment on since this order was to go. With that said there are fast about getting you your fast food!I will be back! Great customer service-which can be hard to find these days! Keep up the good work!

We were greeted & told the food was freshly made (I haven't seen that happen much in our local Culver's restaurant in Utah). I had the pork loin sandwich as a basket (Medium fries & drink) and it was the best one I've ever had at a Culver's. Fries were crisp with a fluffy inside. My husband's Double Butterburger also was best one he'd had in a long time- not greasy. We both enjoyed their root beer as it always has a nice bite to its taste. A worker came through the dining room and asked how everything was (also picking up trays/trash). We shared with her most of our above impressions since we both were very pleased with the meal. Saw a middle age gal coaching an employee and conferring with other team members so we may have visited on a regional review day but I hope for future visitors they have the same impression of this store. Despite the presence of management some of the counter staff seemed to be hanging back and avoiding taking my husband's custard order (I was too full) appearing to hope another team member would handle it. Not sure of the directions they are told to follow when working the registers but this perceived reluctance only caused a minor delay in service.

First time trying this Midwest staple. I'm from the east coast. Dropped in during a long road trip. I would say good American fast food option. They have a lot of options beyond burger and fries. Plus you are able to get a free ice cream after your purchase and can be redeemed right away, just need to complete a survey which takes like 2 mins.I got their shroom and swiss burger and it was cooked just right. Also got their lemon ice with mango syrup. Ice is eh, wouldn't pay for it again. Syrup is to be expected as a concentrate. As my free ice cream I went with vanilla and mint syrup. Not a bad combo, just wished the mint color wasn't so artificially green...Staff were helpful with ordering and courteous when delivering the food. Inside tables and bathrooms were clean. Overall a good experience.

I had the butter double cheese burger with fries and a chocolate malt. My wife got their strawberry salad and a diet root beer. The food was good and service was fast. I was a little concerned when we were standing in line and a elderly lady came to the counter and stated she has been waiting 20 minutes for her order. We had no service problem. Plenty of friendly staff, and always one of them wiping tables off. Bathrooms were clean and maintained. Every where I looked I seen staff making the effort to make a good dining experience.

Used the drive thru on a cold rainy day. Order was taken quickly and questions were answered well. Ordered chicken fingers, burgers, and a corn dog. Chicken was really good and the Boom Boom sauce was just a little spicy. Corn dog was excellent, as always. Cheese burger hot two thumbs up.I ordered the only fast food sandwich I crave. The Wisconsin melt. Two burgers with Swiss on buttery rye that has been crisped while making the melt. I always get mine with the sauteed onions and mushrooms. It is amazeballs. Sooooo good.The cheese curds are, as expected, excellent.Two thumbs up. So good I'm craving another one despite being stuffed.

Five stars for a limited service chain restaurant with no alcohol? Well this type of eatery has its place, and Culver's Richmond is as good at gets.Been here two or three times. Multiple staff members welcomed us warmly with genuine smiles. Counter girl answered newbie questions, prices were reasonable and the food really good. They've got self serve fountain soda including their own brand root beer, which is caffeine free AND also available sugar free. Needless to say, have as many refills as you like.The dining room is large, and thoughtfully divided up so it does not have that cafeteria fast-food feel. Sit anywhere with your order number marker, they'll find you. The food servers offer to bring condiments or anything else you want, and they pass by to check on you.And so clean. Spotless. They must take very good care of their employees because everyone was pleasant, looked happy, and they did not appear to be suffering from any 'staffing shortage.'They also proudly serve frozen custard, the real deal. This chain is based out of Wisconsin where frozen custard is more readily available. Glad they've brought it here!

Delicious food and shakes! Always fresh food and warm when they deliver it. Definitely recommend if you're in the area. I took my friends and now every time they are in town we try to go! Nice family friendly place.

Always clean, always friendly, always hot- at least my experiences. Love their fish, roast beef and burgers. Especially love when walleye is in season. Go to visit the original and the worlds biggest on this trip. Sure miss being around a Culver's- surrounded by other chains now, they are good but not the same. Great job on everything Culver's- keep it up!

2nd time this has happened. 1st time was about a year ago, and I let it go. 2nd time was several weeks ago. Both times an order was incorrect. Both times I called, spoke to the "manager" who took my name, phone, address and said she would send a gift certificate. I never received a gift certificate on either occasion or never received any form of follow-up. I placed a call the Culver's corporate customer comment number, spoke to a lady who said she would call this store as soon as we hang up. I still have not received a response from the "manager" at this Richmond, IN store.The store manager clearly has no concept of simple customer service. It's so easy to generate customer good will, and a little thing like a lack of follow-up and a nominal gift certificate will cause the store to lose my business. My wife and I will just stop patronizing this Culver's.

Best broccoli of my life! Perfectly steamed! Absolutely scrumptious! My dream late night snack! Thank you!