Crumbl - Hamilton

The cookies are delicious every time. The late hours on weekends are great for evenings munchies! The customer service has been pretty great - after experiencing a delivery issue it was corrected quickly. The delivery is inconsistent.

Always fast and friendly service! Love the quick ordering system and the presentation of cookies when checking out. The kids enjoy watching them weigh and ready cookies for the oven!

Place was not busy. Service was quick. Unfortunately they were sold out of one of the cookies. Place was clean no issues but also nothing to rave about. Yes, their specialty cookies are expensive but often worth it. It's a treat and not a daily gorge.

Customer service is absolutely horrible. I ordered directly from Crumbl site for delivery and my order was incorrect. Order #ftbkj5zr1K. I contacted this store for a resolution and was told because they use doordash I couldn't get a refund. When I asked to speak to a manager the young lady said wait let me get my store manager. Another young girl got in the phone, wouldn't say her name, then laughed and hung up the phone. On top of that this is how my ordered arrived when I opened the box

It's a hit or miss every time honestly. Sometimes we get really enthusiastic workers who take pride in their job & other times we get rude young kids who don't know how to smile. There's only been 3 times they haven't had a cookie I wanted so that's not too bad. But my last order makes me question if I wanna go back. I had a curbside order & the kid who brought it out didn't smile, let us see the cookies, or even make eye contact for that matter. He pretty much slung them in the car & walked away quickly. Come to find out there was strawberry icing ALL OVER the bottom of the box & it got all over my pants. Also this store has a habit of skimping on toppings ​

Ordered minis on a Monday from curbside pickup, when I arrived they came out to tell me they only had certain flavors left. I requested the ones they said they had left just for them to come out again and say they didn't have those either. I had to cancel the order. They did nicely refund my money.

The cookies was mid but the service was horrible and both ladies up front was mad rude.

The cookies are good! This particular visit the cookies were dry and over baked. The blueberry pancake cookies did not have the dollop of icing on top.

Cookies were delivered quickly, they were huge and looked great - just not as tasty as I was expecting. Just personal preference though.

great cookies. couldn't get my birthday code to work. so i didn't get my free cookie. kinda disappointed.