Chipotle Mexican Grill

When I saw this restaurant had one star I thought surely it can't be that bad....but yes it is. We ordered a mobile order to pick up at 6pm. It took ever bit of 30 minutes to pick up. They were out of my requested fountain drink and didn't put utensils in the bag. My replacement fountain drink was covered in sticky soda. The food itself was bland and flavorless. If someone gave me this burrito and didn't tell me it was Chiptole I would of guessed it was from a high school cafeteria. I see the one star rating.

2nd order in a row that the food was wrong. Can't go through Chipotle website because it was an order through Grubhub (the problem isn't delivery, it's the food preparation), can't reach anyone at the store becuase they're "busy". Food was not prepared as ordered and messy when it arrived. Not messy from transport either, clearly no care during prep!! This location is the worst!

Last two visits. Cash register down, refused cash and online orders. Last night, out of chicken, fajita vegetables, beans and forks. Asked for brown rice, got none. When they were complete, I mentioned she forgot the rice. She huffed and puffed went over scooped a very small amount and flopped it on top of the bowl. Glad there are other choices...would like to say it's been nice, but it hasn't...bye.

This place needs a new manager and a new crew. No point in having a chipotle pick up land if you have to wait 30 minutes to get through

This location is sadly a disaster. They are always out of items, even hours before closing time. There is always a 15-20 min wait only then to find out they don't have things. Often the items they do have are brown lettuce or they're scraping the burned, dry remains of meat or fajita veggies off the bottom of the pans. Tables and floors are not cleaned off. I was so excited to have this right by my house but it's worth driving out of the way to go to Eastgate. I've given it enough tries.

I don't know why I keep trying the food here thinking it may be better the next time -- it never is. The brown rice is always hard so I tried the white, same outcome. It's so bad I give half to my dogs and end up still throwing some away. The chips have no flavor. This is the worst location I have been to. I think today was the last time for me.

Even for a new restaurant, this service is unacceptable. I ordered on the app, good. I showed up in the Chipotlane on time, good. Then I sat there over 30 minutes. When I finally got to the window, some 35 minutes later, my order wasn't even ready. RIDICULOUS!

Food is meh. They never get my order right, I ask for extra rice, and light sour cream, and I get the complete opposite‍. the people are so unfriendly. Today was my last day coming here.

Blender to make vinaigrette for the salads has been broken since they opened. It's the same excuse every time. I avoid this chipotle completely because of that. That's a main ingredient, you'd think they'd get it fixed.

My husband and I just ordered our food from here and for over $21 dollars you would think the steak would be hot, not ice cold. Food is too expensive as is and then having to heat up in the microwave. It's clear this food is not fresh if being served cold. Chipotle in general has gone downhill as more locations continue to be created. Do yourself a favor and stop going to chipotle all together. As going grocery shopping is already expensive, it's time to only start cooking from home. At least you know your food is hot and fresh.