Cake, Hope, & Love

I have to say I am very disappointed in your business practices. I messaged the page on Saturday 12/12 trying to get some sort of resolution but though my message was recieved & read, it was never acknowledged.I contacted the store via messenger on 12/10 asking about the gingerbread kits. Someone did contact me back & gave me a price of $10 each. I responded asking to reserve 3. On 12/12 my sister went to pick up the kits only for my name not to be on the list, only 2 gingerbread kits available, & charged twice the price as I was told. I was highly disappointed in what little holiday decoration was included in the kits for $20. Also they didn't taste that great, more like a sugar cookie then a gingerbread. I was even more upset that I had a child without a kit. We made due but it wasn't what I had intended. I have reached out to your company with no response. I am now forced to leave a negative review as I do not want anyone else to be led astray of as I was. I realize it is the holidays & we are in a pandemic. Both reasons why I was trying to buy local. I certainly won't be picking this bakery to buy local from again though.PS. I have screenshots with time stamps of the messenger conversation. Also pics of the LARGE cookie kit.

Order some amazing cookie tarts for curbside pickup! We can't stress this enough, they were divine!!!

It's freaking nasty. Have you ever been inside the building. Bugs are everywhere . Floors looked like they have never been cleaned.

Wonderful local bakery. Our go to place for special occasions. From my retirement cake when I retired from the USAF to birthdays. Or, hell, Friday when we felt like doing something nice for the kids. One word of caution: they are a locally owned bakery. Their quality is outstanding and the demand for services matches that quality. Make sure to place orders in a timely manner. They have always tried to accommodate us but during peak seasons (holidays, prom, etc.) we found that we have had to go elsewhere when we found we didn't take the calendar into account. This isn't a reflection of CH&L's commitment to the customer. It is a direct reflection of their commitment to quality and their desire to create the best quality product each and every time. Again, amazing bakery and I can't say enough good about their product. Make sure you orders in early during peak season (they usually announce that on their Facebook page) and you won't be disappointed.

Great small place. Always delicious and nice. Smell is amazing and lounge is homey. Really good place with all of the flavors of cupcakes. 10/10

I have ordered from them several times over the last few years and have never been disappointed. Great customer service, fun designs and delicious cakes!

I made a mistake and gave the wrong date for pickup, Cake, Hope and Love went out of their way to help. I would give 10 stars if I could (cake was awesome also).

Got a beautiful 60th birthday cake for my daughter. It was carrot cake and was delicious!

The owners are so sweet and kind. They also have wonderful tasting treats and beautiful cakes. I also love the unique events they host.

I really liked coming here for their cupcakes, so I decided to use them for my daughter's first birthday cake. Got in touch with them via FB and their response time was crazy quick. Sent over the inspiration of an ombre cake of pink fading to pale yellow. Key word pale. All of this was stated in the messages AND on the invoice. The party was at noon and I was unaware that they opened fairly late at 11 but that's my fault for not checking, so my dad went and picked it up. What I got was NOT what I wanted. There was no ombre. Just 3 separate colors. The whole party was centered around a pink and pale yellow. Well I got highlighter yellow. There were marks in the cake where it should be smooth. The two tiers weren't even centered. I could have diyed a cake and it turn out just as well. And save $100. So after some prompting from family members, I messaged them on FB before writing a review. They read it 24 hours later and no response. Before when I was a prospective client, they responded within the hour. Pity. I really did like their cupcakes.