Altitude Trampoline Park - Cincinnati/Mason

Boys had a good time, however 7 year old was hurt by a teenage boy doing a back flip and said teenager landed on my 7 year old. Also no enough seating, all seating is taken up by birthday parties.

The staff are friendly and the trampolines are fun! This is a very kid friendly place

On Saturday, Feb 2, my daughter M* (not listing the names of children in this review) (10 years old) was invited to go with her friend "K" to Altitude in Mason. It was K's sister's birthday and her parents let K bring a friend so she'd have someone to pal around with. That evening, my wife Kristen received two phone calls from an unknown number while my daughter M was at Altitude.She answered the second one and the person says their name is Valerie and she is the manager at Altitude. They ask her if M is our daughter and inform us that she is being kicked out for yelling at two African American boys. According to Valerie, M yelled, "I'm going to black your ass. N-word, N-word N-word, N-word, N-word." But that she didn't say the N-word.My wife Kristen was beyond shocked to say the least and asked for the manager to confirm what M looks like (which matched up.) She then said, she would contact K's mom to find out what happened and figure everything out.She called K's mom, and she answered while arriving to the front desk of the park where M & K were being detained in the corner by the desk. Her and her husband start getting information that Kristen has been made aware of and they're shocked as well. She tells Kristen they're going to pack up since M was kicked out and asked to leave, find out more info, and give us a call.So, she talks to M & K to find out what in the world happened. This all started because M & K (who is 9 years old) were at the drinking fountain between playing and the two boys (who were 12 or 13 years old) lined up behind them to use the fountain. While waiting, they took it upon themselves to start making fun of them, especially K, about their physical appearance. They called the girls "s****" - rhymes with "huts."The girls responded by saying things to the effect of, "Can you leave us alone?" and "Stop!"The boys proceeded to follow them around for the next 15 min while they were going to the various park elements and pretty much copied the same things they said while at the fountain.At some point, M needed to use the restroom and left to do that and while gone K had grown tired of the teasing and, threatened the boys to stop. None of the language that was relayed above was used at this time from K.M gets back, the boys disappear, and the two girls go about playing. 10 minutes later, two park employees come up and say they need to come with them. They ask M if her parents are here and she says they are not. They ask no other questions to either of them. They did not ask K if her parents were there. They did not ask either of the girls what happened. At this point, my wife receives the call from above.My wife called back to Altitude to receive more information. She spoke with Valerie again and she said there was a fellow employee that witnessed M making her alleged racist tirade. Once again, according to Valerie, they were "shoulder-to-shoulder" when M did this.At this point, K's parents have tried to talk to the boys' parents and figure out what happened. One of the boys' moms had gone up to the desk to inform them of what, allegedly happened. (Valerie had been untruthful about an employee witnessing this.)I know the employees of Altitude don't know my daughter, but my daughter and her friend did not say the things they were accused of. I requested video of this interaction from Altitude (they have many cameras at their facility) and, shockingly, they are "unable to obtain footage." This facility doesn't have the personnel in place to stop two children from being bullied by two teenagers for half an hour, but also involved themselves by not asking either child what happened or if there was an adult present for them. Thank God this wasn't an actual safety issue with their lack of personnel and someone didn't get hurt.The customer service related to my review was appalling. I reached out via phone call and e-mail to the location and corporate office approximately 20x with no response until 5 days later. The corporate office never contacted me and the place is being run by deceitful people who don't know how to handle issues when they come up. No apologies were offered, but we did receive 9 "Jump" passes--those are in the trash. These people clearly do not care about their customers and we won't return.

This place is alright there is not much for little kids to do, therefore there are clueless little kids that get in the way of people who are actually trying to jump and have fun. Also there is little to do for anyone really I just only recommend if there is nobody there because it is a little building and today it was packed so you couldn't really do much there.

Friendly staff, fun activities for kids of all ages, they continually run deals and help you get the most bang for your buck.

Friendly staff, but low on supervision. Could use repairs and update. Not a pleasant smell.

50% of their foam blocks are aged and "shedding" micro-foam particles. This is problematic as it got in all 4 of my children's eyes. We had multiple crying occasions. Also, this place is very unsanitary you can tell within 5 steps of entering the building.

I had a great experience with Lucas, the assistant manager, tonight at ATP. I have taken my kids to the Fields Ertel Rd./Mason location many times. I've never had a bad encounter with any of the employees, however, most of my previous interactions w/employees and the facility have just been just average. I get it, most of the employees are probably high school kids that would prefer to be anywhere else. Lucas, however, went above and beyond to make sure my kids were safe, that I had all of the information to make an informed decision regarding the value of buying month long memberships (btw...the monthly $10 memberships are an excellent value) and just in general, really cared and showed it. TY Lucas!

super conscientious staff. The manager comped us an Icee for the (very slight) inconvenience of running out of receipt paper.

Need People to Work at Drink and Food Stand, we've been for 30 minutes and no service 2/5 stars