White Wolf Lodge

We dropped into this store on a whim to see what their rental prices were for equipment! Needless to say, we saved between $10-20 per day, per person on rental equipment over the resort without the high deposit. The staff were super kind, knowledgeable, and helpful! The sweet cashier that signs you up for the equipment is amazing! Her whole family works here!The gift shop is cute and we ended up with some souvenirs that were also way cheaper than the resort!The equipment was all in good shape, no smells, helmets looked just about new! Overall, we would recommend many times over versus renting from the resort! They are open long hours for returning gear!They had fudge and BBQ there, but we never ended up trying it. Smelled good though.

The only BAD Choice on Beech Mountain.The heavyset woman that owns this place has anger and bad energy.We rented our gear here and purchased things from the store, we bought a pair of ski pants for my daughter and she didn't like them so we asked to return them 20 minutes later. The woman said no returns exchanges only. I thought it was strange since it had been 20 minutes and said we've spent over $500 there already, "can we just return them". i askedThe anger in her and her facial expressions were scary, like seeing a monster. She did a 50 percent exchange and a 50 percent refund. I tried to be kind and thankful but her vibe was pure hatred.A day later we came to return our gear after getting off the mountain at 10 pm ( returns are open until 11) we brought in 2 snowboards and skis but had more equipment in the car. She must have seen me on her cameras leave to get the rest of the equipment and decided to lock me outside for 10 minutes. She then acted as if we locked ourselves outside. I was still polite to her because i wanted to leave and be done with this place but WOW it was an unusual experience and she is a scary woman. Her dishonesty and vindictiveness is on a different level. I also feel i need to go through my credit cards to make sure she didn't add additional charges or do something sketchy because everything about her is sketchy.One other thing her restaurant food is really not good.There's tons of places to rent gear. Around the corner is Fred's, and Alpine ski rentals.Fred's also has a store and restaurant and the people are so friendly and helpful there.

Great food! Easy set up with order counter, self seating and they bring your order out to you. Good views and cute store with it too!

Great customer service so friendly. Great prices for ski rentals. When you walk in walk to the front and ask for a waiver so you don't have to wait in line for it, fill it out. Then wait in line to get checked out. Get the pulled pork sandwich from the little restaurant inside!!! Sooooo goooood. Also when you go to redeem your equipment hopefully JD is there to help get you suited up and pick out boots. He was the BEST!!! Such a genuine and nice guy and gave great tips for the slopes. Will be back next time I want to ski

My family ended up at White Wolf to rent our ski and snowboard gear, after a bad experience with another local rental place. The staff was extremely courteous and they had good prices, cheaper than renting at the resort. Additionally, the BBQ smelled amazing, and I wish we hadn't eaten lunch already. After talking with the owners, we learned they are building out the lodge to house disadvantaged youth and church groups for mountain retreats. Great people, awesome gift shop, great rental location right in Beech Mountain.

Very friendly and helpful staff for renting equipment. Fast and easy. Will rent here again on next trip to Beech Mountain.

BAD NEWS/AVOID AT ALL COSTS: Owner/manager Mike or Larry Watren harasses customers and threatens families and minor children with arrest after WWL misplaces their copies of receipts. Don't ignore Brian B's review like I did - BEWARE.Don't trust reviews by "Tricia." She reported herself as the "Business Manager" in earlier Yelp reviews and tried to make fake posting/profile to "offset" honest reviews. White Wolf staff try to post fake reviews about their company.I paid for 5 snowboard rentals, staff misplaced paperwork, and Mike (call came from Larry Watren) called 35 minutes later and opened discussion by calling minor child who answered phone a "thief," harassing him, and threatened to have entire group, including two children, arrested in 15 minutes. I was given phone and he made same threat. I gave him information from receipt payment and then, after staff realized error, staff rudely hung up while I was still trying to speak to give him situation/evidence. Rentals were returned on time. During discussion of incident one older employee from downstairs physically PUT HIS HANDS ON ME. Mike showed up in his big truck and dishonestly denied making false accusations in the phone call (after blonde fudge lady already admitted it had happened in front of 20 people / call also witnessed by multiple members of our group). Plus, it obviously happened because we wouldn't have been offended and angry if they hadn't called to threaten and harass our family. We showed authorities receipts and record of call from Larry Watren's phone and left.Mike WILL lose paperwork, harass and threaten customers, including children, and refuse to admit error (even if other staff does so it's clear he has an complicated relationship with the truth). BTW, Mike is the long faced guy in the red apron in the photo for the business.BTW, younger staff is very kind.I have records of receipts and of harassing phone call

On New Years Eve, manager Mike at White Wolf called and harassed my son (a child) by telephone because WWL staff lost paperwork on rentals, loudly calling him "thief" and "felon." He even threatened to call police. He then found receipts that verified we did pay for the rentals. When confronted face to face he denied he said what our whole family heard him say (and his wife agreed he did say!). Instead of being honest, he said to me that he started the phone conversation with, "I'm sorry young man, it appears you may not have paid for the rental". To which, I responded, "Why would I be here asking for an apology if you were so kind on the phone call to my young child who was afraid of being called a thief and felon." This is not the first time the managers have lied and been rude to customers. I read plenty reviews, one from 3 years ago, where the same managers were dishonest and rude, and 11 months ago where the business did not help to remedy a situation that was a fault of their own. All we wanted was an apology for referring to our family, including children, as a thief and felons. It was extremely inappropriate but then to LIE about it rather than say, "yes, we apologize."Afterwards, White Wolf staff Tricia tried to make up fake positive Yelp review to "offset" honest reviews. They literally try to make up fake positive reviews on their own business to fool customers but were caught red handed and reported. Don't trust positive reviews on this business. Then they report and take down honest reviews that are not positive in attempt to keep higher ratings.

Best BBQ sauce selection I've seen! Sweet and Apple Butter we're my favorite. It's not a huge place but the scenery is beautiful. Great place to stop and eat after catching some slopes.I ate the pulled pork combo with baked beans and cole slaw. Cole slaw was good and the baked beans and BBQ were yummay! Our combo came with a slice a fudge as well. I thought this was a great idea which led to us buying some. Great marketing and fudge!! Inside is a country store as well with T-shirts and more. The ladies that helped us were very nice and food came out fast! This is a great grab and go place and if you want to stay and eat you can. Enjoy!

The staff were super friendly and helpful. We saved a lot of time by renting our skis and snowboards here at the lodge. This is our 4th year renting a room for our annual scout ski trip. We brought a large group of 24 scouts and parents and we were comfortable and warm in our chalet. The view off the back deck was awesome! Thanks WWL!!!