The Underground

I got to experience The Underground for the Leon Thomas MUTT tour. The staff, security, food and drinks were amazing. But really want to point out the staff and how attentive they were and how friendly they were. It was a cold night and they were efficient in getting everyone in safely and were knowledgeable when providing menu recommendations and setting expectations. The venue does provide a more intimate setting. There is more standing room than seating. So be aware of that when you book gen admission vs. any premium or VIP package that may be offered by the artist/venue.

Attended a live podcast at this location. The check-in process was simple and straightforward. Upon entering, the space was filled with lines of chairs for the guests to sit. The seating was a bit tight for this event. The chairs were Shoulder to shoulder. They served food, libations and other items. I noticed two counters on opposite sides of the seating, and each counter served different items, as one side only served food items. The space felt a bit small due to seating for this particular event. I'd be interested to see the setup for another event. Even with the staff being super busy, they still gave pleasant energy and service!

Great venue. Friendly staff. Parking was easy. Generous pours on the drinks. Recommend for a night out.

No food was available at the venueService of security was quick and simple. Have pockets emptied and tickets ready before entering for a breeze check in. Quick service at the bar was pleasant as well. Pretty large venue for a "small venue." Had a great time seeing the artist we was there for. Sound through out the place was great! Bathrooms were clean and multiple stalls were provided

The Underground is a nice venue for intimate events. I had the pleasure of seeing one of my favorite artists live. Pro: It's general admission, standing room only (you can make your way up to the stage fairly easily)Con: it's general admission, standing room only (you have to stand in the same spot to keep your space)WEAR COMFORTABLE S

The venue itself isn't too bad. It's pretty spacious, but the stage is kinda low. If you're deep in the crowd, not 6 foot+, and not completely in the front you're going to have some problems seeing whoever is on the stage. Luckily if I couldn't see them they'd just run back into my view so it wasn't completely terrible. Everything they were selling was overpriced though at the bar.

What YOU NEED TO KNOW Before you get ROBBED by this VenueI couldn't find any of this information online, or on the reviews, so I'm going to let you guys know what I found out(too late) and got robbed blind by this venue.The VIP ACCESS AREA IS NOT WORTH IT! I labeled the pictures. You stand way in the BACK. It's the furthest vantage point from the stage. If you want to sit in those barstools near the railing, it's $70 extra. Other that, you have to stand near the ramp OR behind the people with the $70 barstool seats.They offered to upgrade me to the $70 barstool seats, BUT THEN THERE IS ANOTHER UPGRADE, for $100 table seats to the left side of the venue, with a much higher vantage point. And a much better view from the side. ANOTHER CATCH! You can't buy a SINGLE table seat, YOU HAVE TO buy TWO seats, so $200. Luckily I found another single-concert goer, so we went in together and purchased a table together. That's still $100 per seat, so I paid $100 and he paid $100.The drink prices and food prices are OUTRAGEOUSLY HIGH! I have attached a picture of that as well. Plus, the service at the "special tables," not so special. It was super inconvenient that the server didn't show up to take any trash away, or ask for any refills. The dude sharing the table with me had to leave the concert to go to get a refill on his drink at the bar because the waitress never showed back up. Then she-MAGICALLY decides to show up during the artists' encore, and tries to settle the tab. I'm not a person to walk away and not pay for my meal, but I know a lot of people aren't like that. I would have closed out my tab after the encore song was over. Ruined the last song for me completely. I would have settled my tab earlier if she would have SHOWED BACK UP DURING THE HALFWAY POINT OF THE CONCERT. She also didn't offer a receipt, so now I'm fearful of getting scammed. This venue will rip you off BLINDLY. Neither me, nor the man I shared a table with knew about the $100 seats beforehand, or about the $70 barstools in front of our standing area in front of the VIP ACCESS AREA. I hope the artist is getting some of the profits for all these schemes this venue charges for. Instead of pocketing the money just for themselves. The only benefit to the VIP ACCESS, was the "fast lane," just buy the "fast lane pass." And get there early to get an awesome spot to stand. It's what I should have done to begin with. But now I know and I wanted others to know too.

I attended a concert here lastnight. Staff were not the most friendly and the place feels like a giant fire hazard. I only saw one entrance and just felt alittle off. The bathrooms are way up front behind the stage. If you are on VIP (which is also a rip off) you have about a 10 minute hike trying to get through all the people. VIP is all the way in the back and it's really the worst place to see. But, it's the only place with seating. Limited seating at that. There is an outside patio for smoking and a few different bars. I was not impressed with this place at all.

The Underground was the venue to our concert on Saturday, April 29th. We really enjoyed ourselves, the only complaint we have is - we understand security has a job to do but felt they could have been just a little friendlier. The bartending staff on the right side of the venue especially the lady was AMAZING AND she could mix a YUMMY Vodka Pink Lemonade. The venue was mid-size but loved the decor and lighting. I hope to return to Charlotte one day!!

Excellent venue!! Very clean and the staff was abundant and friendly.Get there early to claim your spot and stand your ground!