The Juicy Crab Mecklenburg

This was my first visit to this location. I must say I had a difficult time ordering online and ultimately, had to order upon arrival. A mall location is great if you are visiting the mall and stop in for something to eat. Otherwise, parking at this location is a bit tight. In addition, it seems the prices here are higher than the University location.Overall, I wasn't impressed with my order, Combo #3. This is my usual preference. I don't think this location is worth the effort so I will go back to the University location.

I'm so sad. I wanted juicy crab, but I didn't feel like driving to my regular spot at university Pointe Blvd. The atmosphere is dismal. None of the wait staff is happy. I had to ask for more sauce because my food looked dry in my to go bag. I wanted 6 wings, but I was charged for 10. The manager actually wanted the server to take the bag of chicken (yes bag) back & take back four wings. I guess he realized how dumb that was & changed his mind. I got the food home & it was just meh. The sauce had no love in it whatsoever. This is my second time trying this place out. The last time was pretty miserable, too, but I wanted to at least give them a second chance. The food was not cheap. I wish I would've just gone to Walmart & cooked some seafood myself. This was a waste of time & money. The restaurant was empty for a reason.

Too expensive for mediocre seafood! The steaming tends to remove flavors. Similar to other newer seafood restaurants that rely on steam cooking

The food was very good. We've been to the one in Colorado Springs and it's good as well but feel like this one is even better. Our waitress was Monique and she was great as well. Very friendly and helpful. We will be back

Service was great the only thing I can say is that the manger on duty did nothing. He would look at his service while there working and there are tables needing to be cleared and not help he rather tell the host to clean the tables while she had a line of people needing to be seated. He acted as if he was above helping his employees. But the host and the servers were great. The food was good to although the ran out of corn.

I've never been to a restaurant where you're given a pair of scissors and a plastic fork to open and eat King Crab Legs! Could barely eat anything to really recommend but more than likely wouldn't go back. Would recommend the water. A little pricey too!

Juicy Crab Review-NORTHLAKEI placed an order online at the Juicy Crab Northlake location. Upon arrival, I received a text message stating that my order was ready for pickup. A gentleman immediately asked me how he could help me and I informed him that I was there to pick up an online order and I gave him my name. He went to the kitchen and returned and asked me again how he could help me as if he didn't remember having just spoken to me, at which time he told me it would be 10 minutes despite the text message I had received stating that the order was ready. After waiting for approximately 10 minutes, an employee asked if I was picking up an online order and gave me an order that had been sitting and apparently was ready when I originally arrived. When I sought out the original gentleman with whom I had spoken upon arrival about why my order had been sitting for 10 minutes, I discovered him at the front of restaurant lying down on his back asleep in a booth. I asked an employee for his name in an attempt to awaken him but I was unsuccessful as he did not awaken.. A server was seeking him out to process gratuity for a party, and between the 2 of us he finally awakened after we called his name repeatedly. When I questioned him about my order, he stated that I had called the restaurant and asked them to put my order in the warmer for 10 minutes. I informed him that my order had been placed online and that I did not call the restaurant at all. He insisted that I did call and make the request. He then asked me what I wanted him to to about it and told me to get out. When I asked him his title, he refused to tell me until I asked multiple times and refused to leave without the information to which he responded, "I am the manager," and as an after thought he also stated, "and I am the owner." When I questioned him as to why as the supposed manager and owner, he was sleeping in a booth at the front of the store, he stated, "because I can." I asked him again for clarification as to what his title was as I found it rather unbelievable and he affirmed that he was the manager and the owner. He was identified as MARK, and his behavior was DEPLORABLE and completely UNACCEPTABLE.

My credit card information was stolen after I visited this restaurant today (10/18) to have a celebration lunch with my son. I know it was this restaurant because I have not used the card in over 6 months...and less than 5 hours after using it at Juicy Crab, my credit card information was used to make fraudulent purchases on hotels.com, Lyft and multiple other places. Thankfully, my bank alerted me to the activity and I was able to have the card cancelled. Here is the bigger issue and why you should think twice before dining here: I contacted the restaurant to afford them an opportunity to make this right from a customer service perspective and was told this "was a waitress problem and not a restaurant problem". Honestly, I have spent close to $200 at this restaurant in less than 2 weeks...and would have been a regular customer...not now. They could have offered anything to make it right but did nothing. If you choose to go here, definitely use cash...I won't be back at all though.10/19 Update: in response to the owner's message, I have reached out the to restaurant multiple times at this point. There has been one person to apologize for the inconvenience of this and that is all. I find it interesting that there is a reply on yelp, but I have gotten no updates on the "investigation". I stand by my warning to others.

My sister and our friend visited this establishment on Saturday 10/7/2023. One of the items we ordered were the oysters that we love and have had at various restaurants before. We noticed that some of the oysters were cold and slimy going down our throats (it's never slimy when it's steamed) and some were just warm. We brought this to the attention of our waiter Aiyana and she communicated this to her supervisor Jenny. Jenny comes over to inquire about our meal. We explained they tasted raw (unsteamed) and cold. She says okay and I'm assuming goes back to the kitchen. When she comes back it was incredibly difficult to understand what she was trying to communicate due to a language barrier. Once we realized and confirmed what she was saying we were disgusted and appalled. Keep in mind the oysters were an appetizer and were out in less than 10-12 mins after ordering. Jenny (supervisor) proceeds to throw her employee (our waiter) under the bus and tells us the oysters were cold because Aiyana our waiter had not delivered them to us fast enough! So we say if this is true what you're saying then why were only some cold and some warm? Her so called logic wasn't making any sense. Instead of taking responsibility for what the chef obviously failed to do she blamed the waiter. Unbelievable! Then asked to make a few new ones for the ones that were cold, but we made it very clear we did not want anymore. How did Jenny accommodate us?! She asked how many were cold then offers us a 10% discount on the appetizer. The appetizer was $13!! If you're going to take the ridiculous time to ask how many were cold (instead of refunding the entire meal)then let's do some real math on these 6 total oysters. $2.16 for each "cold" oyster is what we should've been refunded but instead got one dollar and some change off. She never apologized for the inconvenience and the fact that she threw her own employee under the bus instead of being a professional supervisor and accept responsibility for this incident really angered me and made me question how much they truly value their employees. Jenny you were wrong and need to be better trained on leadership and customer service skills. We won't be returning back here at this location. Our waiter Aiyana was great by the way, but if this is how her supervisor treats her I honestly hope she finds a better establishment to work for that supports and values their employees.

Great food and amazing service! Always looking for a place that reminds of our home Nola!