Shake Shack

Tolerable and quick service. Clean counters and available condiments. I got the sausage, egg and cheese. Breakfast was cooked hot and fresh; thick pattied sausage and fried egg on a bun. Was really good

The staff here are friendly, helpful and quick to serve. For this, I give this location 1 star.I had a quick 50 minutes layover at this location and I wanted to grab Shake Shack. I first tried Shake Shack when it opened in New York and didn't feel that it was worth the hype, so I decided to give them another chance while on the East Coast. My second visit did not change my first impression. There was a huge line and I barely had a chance to place my order before my flight started boarding. I chose two single Shack burgers and a side of fries. I really wanted to try the Red Eye Shake, but the wait was 30 minutes and it was not worth missing my flight. The area around the ordering register was clean, the staff came out regularly to clean and they all were laughing and clearly enjoyed working together. The food was barely even meh. It looked very pretty; perfectly photogenic, but when I bit into my burger, it was very gritty and grisely. It didn't taste like it was seasoned at all. The tomato and lettuce was very fresh, but the burger was very thin, almost non-existent and it took a lot of chewing to finish every bite. The fries were just ok, lightly salted and warm, but not hot. I spend $25 for my meal and I spent the rest of the flight feeling like I was going to throw up or have a bathroom accident. I was NOT a happy camper.I cannot recommend this location. You are better off with vending machine food. Avoid eating here if you want to have an enjoyable meal.

This is my 2nd time ever trying Shake Shack. I am not impressed. They claim that is a quality meat they use but there were many hard tiny little chewy nugs of gristle in my tiny single burger. No onion on basic burger nor pickle?! Barely any sauce, loved the bun though. Good price for airport but just had my tummy upset gurgling within an hour of eating it..

Not a bad hamburger for an airport, but oh my goodness is it LOUD! Constantly screaming music, chairs being dragged over bare Floors that will shatter your eardrums. We were hungry so we ordered a burger and some fries, just one order almost 20 bucks but when you're hungry, you gotta cough up the dough. The french fries were hot and crisp, the burger was hot and it will hold us over utill we get to real food .

If you've enjoyed Shake Shack in other locations, you know what to expect. That being said, employees are beaten down by a relentless onslaught of CLT patrons. I honestly don't think I've ever walked by this location without seeing a full line through the rope barriers. As with any known chain or branch restaurant located in an airport, be mindful that your expectations may not live up to your memories. That being said, the quality of the food has been solid when I visit, which makes Shake Shack a contender for my dollar if I need a quick bite at Charlotte International.

If I could, it would be more of a 3.5 star rating overall. The service was average for an airport fast food restaurant. Not bad, but nothing above & beyond as far as customer service. I think it would go a long way if the staff behind the counter could try to smile. But, I can also understand it's a busy airport and Shake Shack is very popular. Maybe they are dealing with a lot of crappy people. The line went by quick. The wait wasn't bad for the number of people that were there before me. They give you the burger and fries in a nice portable box which makes it easy to carry. The shake machine was broken. No problem. I didn't want one anyway.The ShackBurger and crinkle cut fries were super tasty and crispy. The best part of the experience was the meal. As it should be. It was hot & fresh, which is why I rounded up to 4 stars. It's most definitely a good option if you have a layover in Charlotte. This one is located at The Plaza between concourse D & E. A very convenient spot with lots of seating. I'd return for that burger and fries.

My burger was trucking delicious. I just got off a plane from Boston and my stomach was grumbly and it kept telling me to go to shake shack... so I did. Fries were very salty but that's because I put like 14 packets of salt on it tbh. Great shake shack but I'm incredibly gassy now *toot*

Food was great. With great customer service. Food was cooked to perfection,employees worked togethrr

First off let me say it was good for quick spot to stop at in an airport the customer service was amazing the manager was top notch she made sure i was listened to and made sure the staff did what they was supposed to if I ever come through Charlotte airport again im going back :)

If you're flying through please stop by Shake Shack. we're here to make your day better!!!