Ray's Splash Planet

I had the privilege of taking my 8 year old son here for a birthday party as my wife was busy. The first thing is that parking is a nightmare - I used to live at 5th and Poplar, so I know street parking - but there really isn't a convenient location to park and carry presents, a bag, and towels. The place is so over crowded, the place is open to the public and there are multiple parties going on - so figuring out where to go is a little confusing with so many people crowding the area. The staff were friendly and helped get us to where we needed to be. Someone else mentioned it - the indoor park concept is awesome, but a capacity and time limit need to be set - like you can come for 2-hours starting at every hour till full. The locker area is small and felt dirty - I didn't bother trying to shower my kid there and just took him home to hose off. Once getting out to the pool area - the smell will definitely hit you. It's not Chlorine as most people think, but Chloramine - and it burns your eyes. If you don't know what Chloramine is, let me ruin your day and save you a google search: "Chlorine is used at aquatic venues to kill germs, but when it binds to the body waste swimmers bring into pools, it can form chemicals called chloramines." This is nothing against the facility - it means they are treating the water correctly - it's just over crowded and a lot of people are dirty. For example - you aren't supposed to have food/snacks in the pool area - but I watched 4 families pull out a small cooler and eat an amazing variety of brats, chili dogs, chicken, and sandwiches. Flip flops littered the floor randomly, and the air flow is fairly low despite giant fans making a lot of noise.On the away in I planned to go in with my kid, but after the smell and the number of people making it so crowded, I just worried about my kids safety. They have lifeguards - very hardworking ones who were busy the entire time trying to control everything. With the number of people it's easy for them to be busying trying to control a bunch of kids whose parents are not helping enforce instructions/warnings that they don't notice a small kid in an overcrowded area, or a bunch of teenagers throwing a football that kept hitting kids in the back of their heads. The 4-10 year old kids who can't swim well or stand would look scared at times. So I sat and kept a watch on my kid and helped pulled him out once till it was time to go-to a party room upstairs for pizza and cupcakes. He said he had fun, and the park is pretty cool, but I'm guessing that wouldn't have been the case if he wasn't there with 20 other kids he knew. To no surprise, my kid and I were both had COVID a few days later - but that could have happened visiting Lowe's as well. I guess if you get there when it opens and leave before it gets over crowded it would be awesome - but it's not something I find I need to go do again.

I do not think this place is as bad as some of the reviews suggest . Yes, the chlorine is really strong. Burning your eyes strong however I highly doubt that folks that work day to day have any control or say in that (it's a county building so that's that). & honestly the chemicals are probably needed when dealing with a bunch of kids who probably pee in the water lol . The two women who checked us in were kind and friendly . There was a slight delay to open due to some bad weather . About 30 mins passed and we were let in. It seems like they employ lots of young kids . That's nice to see young people doing something productive. They do yell and blow their whistles at the kids but I mean that is their job for everybody's safety . Overall I enjoyed myself and I would bring my son back .

Hard working life guards. Staff at the front desk were friendly and helpful. Playground is for 48" and shorter. Great we can use our aquatic pass on this place even if we are from Huntersville.

We visited on a Monday morning, right at opening, and had the facility basically to ourselves! My children (7, 5, and 2) had a blast! Things that stood out:- The facility was very clean and well cared for. The chlorine was not overpowering to me as other people noted. - The staff was friendly and helpful. The life guards were very attentive to their jobs, and occasionally blew their whistle to correct people, but always respectfully. One life guard even let our son borrow some goggles, which was nice!- Family restrooms were helpful since I have a son and daughters.- Swim diapers were available for $2, if you forgot one, like I did. Whoops! - There were complimentary Life vests ranging from infant life vests to large child size. Cons: - couldn't have snacks for kids (but they did say water bottles were okay)- no water fountains that we could seeOverall, this place was a steal! $60 for a family of 5 to play for 5 hours. A real gem to this community!

Friendly staff. Clean facility. Lots of activities. It is a little loud due to being an indoor facility. So very little ones may not like it. But, overall I would go again.

First time going.First of all, the entire concept is great.I love the idea of an indoor water park, especially here where it rains often in the summer.We can still go for a family pool day without being brought down by the weather.All the equipment seemed safe, it was well thought out, and everyone was clearly having fun.However, IT WAS PACKED.And to be honest, that really grossed me out.Although the water always looked clean around me, the idea of being so crowded by people was unpleasant.It would be better if there was a maximum capacity in time ranges to allow for more enjoyment and cleanliness.I know checking in is more of a nuisance, but so is waiting in long lines for a slide, or bumping into people left and right in every area of the park.Also, it was HOT. Once in the water, it felt great. But outside of the water it was impossible not to sweat which is even more gross.I found no outside air circulation other than giant fans that echoed in the enclosed space.

It was super fun for our 3.5 year old who is learning how to swim;She loved the water slides! Wasn't too crowded when we got there but was starting to fill in (got there right when it opened at 1pm)Very clean overall and well run. Will be be back

We booked here for my daughters 4th birthday and it was the best! We booked the package where they took care of everything - all we had to do was show up. My only complaint - parking. It was at capacity the day we went so parking was difficult and it was crowded but we still had a wonderful time! Staff was great.

I love this place...they have a life guarantee every fine feet....like super serious alert good people who i trust throwing in a kid that could not swim and theyd have a team in the water within seconds!!

Poor and very Bad customer service and the employees turn off the light and told us to leave after the guest left and before the party end and all of the employees started to to clean at 6:30 time and the party supposed to end at 7:00 and instead at 7:00 they started to clean at 6:30 and it looks like the boys wasn't rush to leave the splash park.