Kiddie Academy of Cornelius

We're a few weeks into care with this facility and so far it's not been a great experience. The customer service is trash; they seem completely unaware that we are paying customers and act as though they're doing us a favor.They've asked for grace through the opening process. The cameras in the classrooms not working appropriately, the safety mechanism on the door not working properly, the opening of the business being pushed back. With that being said, grace is not returned. We tried to drop our 2 month old off today 19 minutes past the "cut off time"- which is 9:30am and she was turned away. First of all, having a cut off time at a daycare that's open from 6-6 is ridiculous, my schedule is flexible and sometimes i don't start until later in the day and prefer for her to be with me instead of at daycare. With that said- we realize that is the rule and should have read their terms closer and paid attention- unfortunately we did not- but when you're open for a few weeks and constantly asking for understanding, you'd think you'd be able to reciprocate. Also, she's 2 months old and our first child. What if there's traffic? What if she throws up on us on the way out the door and we have to change her? We cant drop off our child without a DOCTORS NOTE after 9:30 in the morning? Is that a joke? We have to take a day off work because we were 20 minutes "late" to a place we pay to care for our child from 6-6? The director is a cold, unaccommodating, unhelpful piece of the the business. While trying to use their entrance software, which does not work properly, she sits through the door watching us struggle instead of offering help. Once we finally get into the building and explain the issue we're having, she looks at us like we're speaking a foreign language, despite two seconds later being told by another employee that the system had been doing exactly what we were describing all day. She's standing there when we walk in 19 minutes past their cutoff time and instead of offering any understanding about how hard it is to be new parents during this adjustment period, she just turns and walks away without a word.We've picked up our daughter multiple times with crusty vomit in her hair, having eaten 8oz in an 8 hour period, with poop up her back and past her belly button. Watching on the cameras as she's placed in her crib for a vast majority of the day- that is when the cameras are even working. For a company that's just starting out, trying to establish their place in the community with something as important as our children, you'd think it would be all KIND hands on deck- ESPECIALLY in the beginning. Instead we get attitude. In my opinion, they act as though there's no other place in town that takes children and that we're lucky to be there and not as though we are the consumers who are paying their salaries and keeping the lights on. If the behavior continues, good luck filling your rooms.

I have 3 children at Kiddie Academy so my experience ranges from the infant classroom up to the 3 year old class. We have been at KA since they opened in October and so far are thrilled with our experience. My 1.5 year old struggled in the beginning as she is at the age of going through separation anxiety but her teachers and her sister's teachers even jumped right in to show her extra love and attention in the mornings. Now she runs to jump in their arms as we enter the school. Each teacher at KA is so helpful as it is always a juggling act for my husband at drop off and for me at pick up with 3 under 4. The Director and Assistant Director have gone over and beyond to answer all questions, remind me when things need to be turned in (as I often forget things with 3 kids!) and even help me out to the car some days when my hands are just overflowing!

We loved Kiddie Academy of Cornelius. It's been few months and my kids loved their time at kiddie Academy. Best thing is we don't have to worry about our kid when we're at work. Staff is gracious and nice specially when comes to working with kids