JW Marriott Charlotte

This hotel is super conveniently located within walking distance to lots of food options, the convention center, nascar museum, etc. The room was clean, the lounge was clutch and well-stocked, and the beds were blissful. The staff were super helpful, from the valet to the lobby clerks. Loved it!

Our stay was excellent and as clean and comfortable as expected.3 stars specifically because of the tall male receptionist up front. I hope he was not management, because if he was, snatching my room key from my hand and telling me "we're doing quick check outs" is not ideal customer service, especially after I wanted to ask a question.

From the moment we met the valet to hanging out in Dean's steakhouse we never needed to leave property. We did find super special attention at the roof rooftop bar. Special acknowledgment to Jared, JP and Mellissa. It's almost like we had our own tour guides and can't wait to come back to this beautiful city.

Nice looking hotel. Valet was confusing. A lot of guys standing around.. and later we understood the hotel was having a huge conference, but they could of been more helpful. Barely got directions to elevator, elevator was a little tricky. All in all it was a nice stay just started off a little hectic

We stayed here recently for a quick 48 hrs in Charlotte. Staff was friendly and efficient. Room was clean and spacious. We were able to walk across the street to the African American exhibit and eat at Deans Steak house. There is also a roof top restaurant and bar, but the weather prevented us from stopping in. They were able to accommodate a late check out for us and offer extended access to the "Executive Lounge" until we left for our flight. Elevators were savage and close very quick, so beware. We would absolutely return:)

A solid big name hotel for staying in Charolette. Coming in valet parking was super easy, and it was nice to see the "text for your car" tickets for when it was time to leave. I have seen that twice in my recent travels, it seems to work really well here.Check in was easy. The room was roomy with a lot of surface area which can be an issue for some stays elsewhere. I had breakfast in the onsite at Dean's Italian Steakhouse, and that was a great way to get back on the road quickly. Overall, I was impressed. I am not sure how new the place is, but it certainly sports a brand-new feel and that alone makes for a comfortable stay.

The JW lived up to the high expectations we had for it. Comfy room, great views, cool showers (decent water pressure), several restaurants on site, roof top pool, etc. We stayed for a night on points and were upgraded to a nice room. It's a great location where you can walk to all of uptown Charlotte.

I was here for 4 days recently and was pleased that it's a new property. What's there is exceptional but it's what's missing that was noteworthy. Yes, I realize that COVID had a huge impact on the hotel industry and I'm tempered my expectations accordingly. Here's what I liked about the hotel: Executive Lounge New room Bathrobe in room Amazing staff - everyone from the bartender to the front desk and valet to housekeeping. Everyone was wonderful - especially Nancy in the executive lounge.What didn't I like? No mini-bar No pen or paper in room No room service Shower door handle was broken Ice machine was only on the 6th floor (I was on the 16th) Two of the six dresser drawers would not openI will say again that these are all first-world problems and we are just exiting a pandemic but I think it's time to apply pre-COVID standards again and for a hotel like JW Marriott, I was a little disappointed.

Booked on their website directly. I needed two beds in one room due to the number of people. They only had king beds available! They said there was a room with two beds but it wasn't clean. They offered to cancel our reservation, but it was already 1am and we were tired so we just took it.Water pressure is awful. Can't use the sink and shower at the same time because the shower gets cold. Tv was broken; it kept randomly shutting off.No real solution for their poor planning of our sleeping quarters. "Take it it or leave it" approach. To be fair, they were busy but generally left unimpressed with the hospitality and service at this hotel. Service at the restaurant was good.

The staff was simply amazing. From the time I arrived to my departure. A must stay again next time I visit the Charlotte area.