Hampton Inn & Suites Charlotte North - 485

Recently my family & I had been stranded on the side of the road with a flat tire, so we called the Hilton number to book a room since we'd need a repair shop before we could drive the 7hrs home. There was a mix-up where our confirmation E-mail had the street address for this (amazing) Hilton but a different location's zip. We arrived after 2hrs in the rain waiting for AAA little gas & a half-dead sparetire, and the gentleman on the desk (Herald - the man is a miracle worker) worked with me, the other Hilton, and the Hilton HQ to get it fixed so my family (including a Cat & Dog) could stay the night, and even recommending a place we could get our tire repaired in the morning.When we got up in the morning, Herald offered directions for how to get to the repair shop, and said to let them know who sent us (the tire repair dudes were also amazing). We had a a good breakfast, the hotel was quiet & festive, the complimentary hot chocolate was a welcome find after so long in the cold, and the beds were so comfortable (honestly, I wanted to take one home). Also, the staff could not have been more friendly/welcoming, we felt very welcome!From now on, when I am traveling in the area, this is where I will be staying.

I needed to be at a near by business for a special 10/23/23 event so I chose to stay here due to location.Access to I-77, I-85 and I-485 and W.T. Harris Blvd.It's only about one year old & still 'feels' very new.It's clean, comfortable and safe.There is professional Staff & they are helpful & available.The King room was large & comfortable.Very big bathroom with a nice sized walk-in shower.I really like the refillable shampoo, conditioner & body wash.The HVAC worked great though the fan was a little loud.The full hot breakfast starts at 6am & was really good, especially the fresh bagels.They have several large urns of fresh coffee.I was able to use the app for check-in but had some issues with the 'digital key' until I figured out the Bluetooth issues had to be adjusted from the App & NOT the phone settings.

WARNING!! HIGH CRIME AREA!!!I strongly advise against staying at this hotel. The property is located in a dangerous area, and during my stay, my vehicle, along with several others, were broken into. Personal items were stolen, and to make matters worse, the hotel did not bother to contact any of the guests about the incident.Adding insult to incident, the hotel's so-called "security system" conveniently had a time-lapse malfunction during the break-in period. This hotel obviously has a lack of proper security measures and a complete disregard for guest safety and property is unacceptable. Stay here at your own risk; your belongings certainly won't be safe.

This was a great place to stay the night while we were visiting the area to attend the Highland Games at Rural Hill. The location is perfect and next to a lot of shops and restaurants. The service was friendly during our entire stay. The room was spacious, clean, well-decorated, and comfortable. We slept well in the comfortable beds. The breakfast could use more items, like bagels, English muffins, and fresh fruit, but was there was fine. This stay was enjoyable, convenient, and a good value.

I had a wonderful stay at this Hampton Inn & Suites. I am a dedicated Mariott member but the management at this Hampton location blew my mind. I previously had a poor experience at a location in South Carolina and vowed never to book with Hilton again. While attending the Beyoncé Renaissance World Tour last night, I found this hotel reasonable when booking. I used the app to make my reservation. I traveled with my chihuahua so finding a suitable hotel was important for us both. The app was excellent. It allowed me to choose a high floor which gave me a peaceful nights rest and peace of mind. Upon checking in I met Miss Tracy who helped get me to my room quickly. She worked the desk my entire stay and was wonderful. The gentleman who works the night shift was wonderful as well. All the staff went above and beyond to make my stay comfortable. I observed them engaging with guests pleasantly and professionally. I have never had this experience at the other locations. Tracy, Manager Makaleigh & Jessica all wonderful. The gentlemen as well. My room was on the 4th floor furthest from the elevator. It was peaceful. The mattress was so comfortable I did not want to wake up. I went down for breakfast about 8:45. I enjoyed the frittata, sausage & made some oatmeal. After a long concert night, it was just what I needed. My dog enjoyed walking throughout the property outdoors. There was plenty of land for him to roam with 3 doggie bag stations and cans. They keep this property immaculate. They have an outdoor pool that is unfortunately not located in a shady area. The complaints I have are more superficial. The Hampton needs to consider air fresheners for all common areas & each floor and all rooms. There is always a lingering odor. Not sure what that is. The Mariott uses the same air freshener for each property. Please research this. The shower heads need to be updated. Consider a rainfall shower-head for guests to enjoy. I don't love the Zero products either. Aside from my wishlist, I will choose this as a budget hotel for stays in Charlotte.

The manager was extremely rude when we went to be request our room be cleaned for the 3rd time. We ended up having to ask for trash bags to empty our own trash and purchase our own towels. He was not pleasant. The other hotel staff was amazing

First of all, it's a nice property. Appears to be new, clean, staff is very nice, breakfast was good. But driving up, I first noticed one of the entrances was chained off. Then I noticed an apartment complex across the street and a neighborhood of starter homes next to the hotel. When I checked in and the clerk recorded my name and a description of my vehicle on a spreadsheet, the "ah-ha" moment struck. Obviously, they have issues with cars being broken into. Checking out and loading my car the next morning, a nice, newer pickup was parked under the overhang next to my car. The couple came out and the lady was distraught. She informed me the vehicle was broken into the night before. That explained the plastic covering with masking tape over the hole where the rear passenger window used to be. She also told me the vehicle next to them had a window broken out too. Here's the deal. It's a nice place but who wants to stay there with that threat? Hilton, you need to a)install security fencing b)add a controlled gate access via room key for overnight hours and c)consider an onsite off duty cop as security for weekend nights. Otherwise, this place is doomed. I very rarely post negative reviews but I don't want anyone else dealing with what I witnessed.

Clean place! Good location right off the highway! Friendly staff and good customer service - recommend!