Gong Cha

I checked out this location in Stonecrest shopping strip...and I was impressed with its nice, wide layout, and bright, cheerful decor.However, I was underwhelmed with its lackluster menu...and placed WAY too high on the walls. It was kinda awkward having to look so high up to see the menu... WHY, I wonder??I must also mention how the customer service was a bit underwhelming as well. There was no cheerful greeting, no smiles, nothing. Very flat reception really.I got the small Taro Milk Tea w/ Boba...and it was also underwhleming. I've had much better Taro flavored teas elsewhere. Also, I never liked Gong Cha's flimsy cups. For such a large, worldwide chain, it's amazing to me how they've chosen to go with such low quality cups. MASSIVE difference with Kung Fu's and ShareTea's sturdier cups, for instance. Yet, the pricing was just as high...ridiculously high, I'd say.For all such mentioned reasons, I can't rate this experience too highly. However, I am always happy to see an array of BT bars placed throughout Charlotte...and this is no exception. Just a few years ago, I felt lucky to have maybe 1-2 BT places...now, I can't even keep up lol

I absolutely love this place with a passion for the reason being, every boba I've had here has been delicious but my favorite one is the Strawberry creme brulee and I highly recommend. :) The service was fast and convenient. Another thing is the ambiance but it is not lively, yet they do have kpop playing in the background for noise which is nice.

I should have listened to the reviews. This Gong Cha needs a lot of help. The milk black tea was pretty good, but their bubbles were so mushy. I actually came here once before. Their bubbles were very mushy then too, but I wanted to give them another chance. I regret it so much. What's even more sad is that their employees are borderline rude and seemed annoyed to take my order, even though we still had 10 minutes to order before closing. It appeared as if the workers had started cleaning everything up much earlier. I wonder if the store owner knows? In the end, they lost a potential very frequent bubble tea customer. There will be no third chance, unless their average review exceeds 4.5. I doubt it though. This Gong Cha has been barely hovering at 4.0.

We stopped in here while in Charlotte for the day. Clean store with trendy decor. The staff was friendly and mixed the drinks well. Strong taste of coffee in the Coffee Milk Tea. Didn't taste like creamer like other boba shops. They do a seal top here as it mixes. One of the better boba I have had in my travels.

Gong Cha was amazing. The workers are so patient and helping and the boba / bubble tea is so declious.And the seating and style is adorable.

Gotten a brown sugar milk tea with tapioca pearls, 70% ice, and regular sugar. The drink was delicious. One can always expect Gong Cha to provide consistent taste in their drinks and services. This location in particular provided service beyond expectations. I wanted to buy a small cup of the rainbow jelly and I asked the lady if I can, and she said yes. She gave me a sample of it and then gave me a cup of it. She could have just said no sorry it's not for sale but she was super nice about it. I can't recommend this place more, great drinks and good service.

I'm on a boba journey and Gong Cha did not disappoint. Located in the bustling StoneCrest plaza in Ballantyne, this boba shop is a must try. It's super cute inside and actually pretty large. There is minimal seating, probably due to COVID-19, but I was just stopping in real quick while I was in the area.The lovely ladies behind the counter were very nice and patient while I decided which boba I wanted. One even answered several questions I had and I definitely appreciate that! I ended up with the brown sugar boba. It was delicious and I shall definitely be returning.

This is one of my favorite boba places in Charlotte so far! Their teas are delicious and taste very fresh, as opposed to some other places where the teas have an overly sweet and artificial taste. They allow you to customize your ice and sugar levels. I prefer to do 50-75% sugar because I feel that most boba teas are traditionally made way too sweet. They have a variety of add ins to choose from and their tea flavors list is very extensive. The ambiance is fun and upbeat. They had K-pop music videos playing and the decor is fun and bright. Great place to sit and catch up with a friend or go on a super casual date.

I've been on a boba high lately, and have been trying so many different places. This is definitely on the pricier side, seeing how they have 2 or 3 sizes and the M was $7 I think. They are one of the stores that charge extra for boba. I got the brown sugar boba and enjoyed it. However, the brown sugar flavor was not my favorite, so I will not be trying this drink again. But they have a wide array of beverages so the others may be better. Recommend trying out, just not my favorite. The atmosphere is nicely decorated, they have restrooms, and the employees were nice. The service was also quite fast.

Almost every state that I go to like I has to stop by Boba. A friend of mine recommends this place. Boba for us it's like friends gathering thing. We went in there like a whole group of people about 10 or 11 of us and there was so nice and patiently ordered our stuff. The inside is pretty big I love the decoration very simple. I wish there was a game but it wasn't. We sat at the big table putting all the chairs around. Just sit there and talk it's just comfortable. Laughing I remember we were loud but it wasn't a big deal in there. I guess we were just too comfortable The music was playing in the background black and pink One of them.I definitely will be back just to meet up with my friends catch up and get Boba whenever I'm in town.