Unfortunately had a bad experience here the other night. This review is solely about the poor customer service; all the food we ordered was fantastic.I ordered a pick up order via phone around 7pm on a weekday last week. They said it would be a 30 minute wait, no problem. I arrived to pick up my order at 7:30pm, and was told it wasn't ready. So, I sat inside and waited right by the register. I sat there for another 30 minutes!!! At 8pm I went back to the cashier and asked about any update on my order bc it had been one hour since I ordered! The cashier seemed as though she couldn't have cared less and she watched me sit there right in front of her for 30 minutes with no update. Several new guests, doordashers, walk-ins were all served after I arrived and got their food quickly. Not one employee asked me if I needed help or anything. I just sat there waiting. Only to find out that my food was sitting on a back counter forgotten about the entire time!!! When I asked the girl at the register about my order she begrudgingly looked around for my order and just happened to check the lone order sitting off to the side away from all the other orders. It had obviously been put somewhere it shouldn't have. She didn't apologize or say anything about how long I'd waited. She just looked at me like I had 2 heads. I was so livid I couldn't even say anything at all, I just took my order and left. During my wait I saw several employees standing around talking, laughing, etc. Very disappointing.I couldn't believe the lack of attentiveness or concern by at least 6 people that work here. I spent $70 on my order, only to wait an hour for food and for it to be cold once we got it home. This could have easily been avoided. I honestly don't think I will ever visit Flower Child again.
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