Dunkin'

I really want to like this place, but there's no reason getting coffee should take 30 minutes in the drive-through. Corporate should seriously assess the operations, half the time you get to the window and they have your order wrong. Then they deliver your drink after waiting 30 minutes and it's a mess. Might be the last time I go here.

I was just sitting at the drive thru and the store was closed during business hours and what i would assume is the busiest time with employees waiting on the manager. It's sad that I'd rather drive to the location near 77 than go to the location across the street from my home..

First thing on a Sunday morning and the line is backed up to the back of the building. No worries. I left the house early and allowed waiting time before heading to church. I ended up having to go inside and discovered dirty counters, unkept floors fingerprints and powdered sugar galore on everything. The donut cabinet was messy and doesn't look like it's been organized or wiped out. Ever. They do have nice customer service but I came through the drive thru and discovered after driving off that my order was wrong. That's why I went inside to let them know that I was given the wrong order. They took the bag with the bagel I gave them and placed it on the line up of food to be given to other customers coming thru the drive through. I touched the bagel! It shouldn't have been given to anyone! Not that I'm nasty but It was contaminated. It should have been tossed out it given to another customer. My mouth dropped open. So that tells me that others could have touched your order as well. I will never return to this place. Not even worth taking pics of that filthy establishment.

I think from the previous comments - things have changed for the better! I love this Dunkin and have never had a problem with my orders. I know from experience that sometimes it's hard to keep good employees (usually kiddos who don't have much of a work ethic!). Even when they don't show up the manager is besting her tail to serve everyon!

This Dunkin' Donuts is horrible. Ordered this $6 drink and when I picked it up, it was not even full. I politely asked the worker why it was so low, and her solution was "want me to add more ice?" with sass and as if it was such a bother - no. I want you to fill the drink with the contents I paid for. The workers are consistently very rude, my orders are consistently wrong, and food is consistently burnt. Workers offer empathy when you mention how wrong your order was. Only reason I'm giving this location 2 stars instead of one is because the manager is very nice and tries to fix the workers mistakes. Unfortunately she isn't there often enough to fix their constant mistakes

ice filled to the absolute top...only like 1/4 cup of actual coffee for a $7 drink. I have had problems at this Dunkin 90% of the time that I go here. service is terrible and never get the same drink twice.

I like Dunkin and have been to many throughout the country. This is by far the slowest store I've ever seen. You order at the front, stand there for 15 min and then they come out and ask you what you ordered. They have absolutely no queue of orders and move in slow motion. Something is horribly wrong with their systems or organization here. It doesn't take 20 min to make a sandwich when you're the only customer waiting. 0/10.

been there twice. both times the breakfast wraps tasted like burned plastic, the bagel was burned black, and the latte was so bitter i doubt the machine had been cleaned properly for weeks.

I use to love this Dunkin , I noticed there more men in there working, and the bald man who is in a collar shirt charged my card wrong yesterday for a diff order and when I came today there's a wait with one car in line and this matcha is f*ckinf nasty and has clumps and is thick and not milky and light, when I'm paying $7 I want my drink right, I won't be back to that location it's gone down hill

I leave a review about the management and I get no response from ownership, goes to show you they just don't care. I guess I'll just contact the Corp office, but they won't care either. So as I said I will never step foot in a DD again and will spread the word.