Dodge City Steakhouse

Great Food, Great Service Will be back Resturant cleanFood came as ordered, First time

Heard good things about this place. Unfortunately, that was not our experience. The highlight of the visit was definitely our server, Kota. She was fantastic. The food, however, was not. I ordered the filet medium with broccoli and side salad. Salad was good. Broccoli was inedible. Filet was med rare at best. Had it redone twice. Half was good; half way overcooked. Rolls were very undercooked. I will say the pretzel bites were tasty. They threw in a free dessert. Wine selection could be expanded. May try one more time in the future. But definitely not the filet. Two stars was basically because we had an awesome server.

We were very excited to try Dodge City Steakhouse after hearing some good things from friends. Unfortunately our experience was less than great. There was only one other couple in our section when we arrived so they were not busy at all. To make a long story short the food was mediocre at best with seasoning needed on everything. My husband got a steak and had to finally get up and go find a waitress to get him some steak sauce. When the meal was over we had to literally sit for 20 minutes before our waitress came back with the check. I guess we will make the drive to the Longhorn from now on. First and last time at Dodge City.

Service is slow but to give them credit they try. Hardly any high chairs for small children. Very few wait staff available but the ones they have really work hard and try to make things right. It is not their fault things run slow, must be a management issue. Steak was just okay but nothing spectacular. A little overcooked and a awkward cut. Salad was great but needed more dressing. Sides were good but again nothing to brag about. Probably would not eat there again anytime soon especially for the price. It was definitely more than what it was worth.

It's Sagebrush by another name. Unseasoned steaks and fries. Undercooked steak that had to be sent back. No fish for the Fish and Chips. Decent salad was the only plus. Wont be back.

Waited 90 minutes for our meal. Then we discovered the food was horrible. Overly salted and still not much flavor.

They have less than half of what is on the advertised on the website. The dinner rolls were very doughy. I asked for regular butter instead of the cinnamon butter and they brought margarine. The baked sweet potato was adequate. The server did all she could but it just wasn't enough.

It took my boyfriend and I an hour to even get our appetizer let alone our food and when we got our food it was cold. We got there at 5:30 and didn't leave until 7. Our server only checked on us maybe 3 times the whole time as well. By the time we got our food I had just lost my whole appetite because it took so long. It wasn't even busy when we got there.

I made a post about my family's experience at Dodge City Restaurant in Shelby. I am also the person who decided (as I should have)to delete the post. This is why!!!!I received a phone call this afternoon from the General Manager of the Shelby Location and several other in their chain. The Ladies name was Tracie (I'm guessing at the name spelling) She started the conversation very pleasantly and gracious. She also apologized first thing. We had a pretty long conversation about our experience yesterday and she never ever made any excuses. Although she did explain several things to me. She also agreed that the ball was definitely dropped yesterday. I can say without doubt that the whole situation was discussed and handled very professionally. Our experience last night was not good, but my experience today with customer service was extremely excellent, and was handled very graciously. Therefore it's only right that I return the Grace and delete my post. She also assured me that this is something that she wasn't asking me to do. She also asked us to give them another chance. I stated that I wouldn't recommend Dodge City, but another way of Grace is forgiveness which means it's my responsibility to give the second chance that I was asked to give. Great customer service should also make everyone look at things differently. I wasn't really expecting to receive a call from anyone at the restaurant, a friend of ours actually reached out to Tracie and passed my number along to her. Please understand none of our food tasted bad in anyway. Plus with a southern accentranch and French can sound alike. We just weren't given the customer service that we should have gotten. It started at the front and continued with all involved. So I'm definitely not blaming one particular person. So after a great conversation l'm sure that they are definitely going to work on things to make things better and that's what really matters the most. So I do recommend that you also give them another opportunity to earn your business, great communication and customer service can and will make things much better.After all, if grace is given, it's only right that grace is given back.