Crumbl - Concord Mills

Purchased as a gift. The facility is clean and staff are friendly. Easy to place my order and was offered suggestions. While I haven't tasted the cookies yet, they do smell amazing. That said, I was asked if o wanted to pay for gift wrapping and I did. In the end, I ordered a dozen large cookies as a gift for one family member and half a dozen large cookies as a gift for a different family member. I paid for gift wrapping on one and not the other. The people in front of me did not pay for gift wrapping. All of our boxes came out looking identical. There was no gift wrapping, just a charge for gift wrapping. When I asked about the gift wrapping, they pointed to a ridiculously small sticker and said that was it. The sticker is approximately an inch in diameter and says "happy holidays." I'm black and white. Lame.

I wanted to try to see what all the hype was about. Great location in the Concord Mills area. Great presentation and inviting selections. For me this just wasn't it. The cookies taste doughy and raw. Some people may like that. Not my cup of tea.

What I realized about Crumbl is that people either love it or hate it, and I am possibly the only human being that is on the fence about it!This location is clean, easy flow and nice staff. I've been a few times, and I can say with my chest that I hate their cookies... I do not get the hype at all. However! When they had the Tres Leche cake, I liked that a lot, so when I saw that they had a cheesecake, I was so excited to try it! I picked up my cheesecake, and when I tried it, I was not impressed.. It didn't do it for me at all. Idk, I mean these treats aren't cheap. I feel like I'm always playing a game of Russian roulette when I try crumbl. I want to like them because everyone else does, but I'm disappointed every time with the exception of the Tres Leche. Oh well. Until next time Crumbl.

I personally think these cookies were so good! Especially the cornbread cookie and the blueberry cookie !the cookies were warm crispy edges but soft in the middle ! Still cooked but soft and so good! The service was great! She greeted us and we were able to put our order In on the screen and get our cookies! The store itself is small but cute and pink! Pink is my favorite color! Over all I loved the cookies this week !

Don't know what's happening recently but our last 2 visits - there was a serious lack of icing and toppings - one of mine had only half the cookie covered. And today we got the donut cookie and the hole was hilariously 3x the size than the picture.

I'm not a huge fan of Crumbl cookies because they're so big and doughy, but I do have my favorite flavors. If you see a flavor you like jump on it because they change regularly.

Amazing cookies! I didn't think I would spend almost $4 for a cookie. But then I had a crumbl cookie. It was delicious. I was pleasantly surprised. In order to taste test we cut them into quarters. I think my favorite was the peanut butter. Tasted just like a peanut butter cup! The store was fairly busy for a store that carries only a limited selection each day. Good customer service. They had enough staff so you didn't have to wait long. I will certainly be back.

My first time here. I have heard so much about this place. Even walking out the store a customer told me they had the best cookies ever. I love they have an option to self order or order at the register. I used the self order so I could take my time deciding what I wanted. They had several cookies to choose from and the one I tried first was the peanut butter brownie. It was pretty good. It got a little rich for my taste buds with the peanut butter in the middle but it was good. The cookies are huge. I honestly only needed two one for me and one for my two young daughters who were able to split one. They loved the icing on the cookies and cream.The customer service was awesome. The place was also pretty busy. It is definitely a popular spot in the area.

I ordered 3 mini cookies. Store wasn't busy at the time, service was great and fast. I got smores, ice oatmeal and milk chocolate chip all were amazing !

My kids love to frequent this crumbl location. They have always had great service and the staff is more than willing to recommend an item or even a see any questions you may have. I've had some great cookies and have had some not so good ones which I do understand that everything will not suit my pallet and that is fine. It's always nice to go in an establishment and see them working productively. The lighting and music is always great. Will keep coming back as long as they're around.