Cold Stone Creamery

The kids working there were super nice and patient, even though the store was closing in 30 minutes. They made sure to help everyone with a smile and took their time with our orders, making the experience all the more enjoyable.I even discovered a new flavor combo that I'll be getting from now on--Butter Pecan with caramel and Reese's. ‍ It's absolutely incredible!The customer service and the delicious ice cream make this place a must-visit.

I always get this place confused with Marble Slab Creamery, and sometimes wonder if they're in the same family... In any case, I've always loved their specialty, of mixing toppings into the ice cream flavors.I used to visit the Rea Road location frequently in Charlotte, but recently, we stopped into this Kingsley location, and it was quite busy.I just got this small scoop of French Vanilla with Granola and Reese's Peanuts...and it was awesome! They're quite generous with the 1 small scoop, so think twice about going up to medium or large.So glad to have this sweet creamery amidst this busy Kingsley strip!

Great location, but short on staff so the line is usually a bit long and slow. The young staffers are always in a good mood and friendly, but clearly stressed out and appear to be over-worked. The physical establishment is a bit run-down for being in a new location so not much money/time is being put into maintenance... and I even went one day and they had some freezer break and could not open on-time, on a busy weekend. The product is good and good sized portions as is normal for this chain.

Only one employee working in the front of the house. He did the best her could but I was shocked when another employee came in from the back and assumed the person behind me was next. I had to wait 20 Minutes to pickup a paid for order. Also the back counter was a mess. Batter left out and unwrapped. Utensils layer o

Part of the Kingsley "center" right off I-77 and Hwy 160. This was one of the many Springs Mill operations. The developers have done a very nice job leaving the basic mill buildings and fixing them up to be clean and modern. A very beautiful collection of shops and facilities, to include a Marriott Courtyard Hotel.Cold Stone Creamery is a chain that we like. This particular location was our first time to try this one. Smaller that we have experiences elsewhere and it seemed to have less ice creams and toppings that we recalled. I could be wrong here, but that was our impression.All the inside tables and chairs were stacked up, so, Corona-style, we were limited to three small metal tables outside. Luckily we scored one for ourselves.Excellent ice cream and you get one topping when ordering a cup. Rich, smooth, tasty and just plain great. Wife had coffee with Heath Bar mixed in. I had my favorite, Sweet Cream, with raspberries and grated coconut. A true pleasure. Cost was right at $10.00. Not cheap, but you get what you pay for and that includes a decent selection for choice.Servers were friendly and helpful.There are a number of restaurants now open here at Kingsley, so remember that you can dessert t Cold Stone.

This is my second visit to the Kingsley location and they have always been very attentive and fast when it comes to your order. The surrender to strawberry contain real strawberries that I can go without (were hard to me), yellow cake, whip cream within the ice cream and Strawberry ice cream ofccc love it everytime and will be returning

Maybe I've become an ice cream snob, but I love real gourmet style ice cream with toppings already in the actual ice cream. If you like picking out your ice cream and the. Your "mix in's", this is probably your spot. My three stars aren't for the concept, but more for the staff and my order. I don't know if they had just had a mad rush, but none of the tables were in order and spoons and trash were on the floor under them. The staff was ranting about someone they absolutely refused to work with in between taking customer orders. The customer in front of me tipped and they sang a song about getting a tip. Not a fan of that. I shouldn't be tipping because you sang a song and guilt tripped me with the person in front of me. I also asked for double toppings. Unless the toppings are a teaspoon serving, I definitely didn't get double.It's nice that Kingsley got an ice cream spot, but I would have loved to seen something more local and with better offerings overall.

The staff greets you with big smiles and tangier readiness to make your sundae is exceptional. I've visited this location twice, now. Once in the evening and once during the early opening hours on a Sunday. One visit required constant watch of my friends little boy, but the staff didn't mind him wandering about. Luckily, he was distracted from being too mischievous with a mouthful of ice cream, from time to time. We wrangled him up when other customers arrived, and thankfully, the shop isn't too big and doesn't have much other than a bathroom for him to get into. The ice cream is always delicious and the young ladies did an excellent job concocting our creations. I enjoyed both visits and am glad to have ice cream even closer to home.

The service is always amazing, but tonight the manager Allison made my night. The ice cream is my kid's favorite so we are always here. Shout out to a great manager who understands what customer service is all about!

We placed an order online. When my daughter arrived the ice cream was melted. She told the staff & asked them to remake it. They said no. She asked why. An employee-Ella said they couldn't remake it just because it was melted. My daughter tried to reason with Ella but she continued to refuse.My daughter then asked for a refund. Ella refused. So my daughter called to tell me what was going on. I told her to ask for a manager. She said there wasn't a manager & the 3 girls (Ella, Logan, & Collie) working were rude & refused to remake the ice cream or issue a refund. I told her to ask them to get a manager on the phone. Ella called her manager-Allison who refused to deal with the situation stating she didn't talk to customers while off. She told Ella not to remake the ice cream or issue a refund. I asked to speak to one of the employees but they refused to come to the phone. So I went to the store to see if I could resolve the problem in person. Ella was immediately rude & disrespectful. She was smirking & laughing while the other girls wouldn't acknowledge me. I asked Ella for the managers name. She gave it to me. I then asked her to get Allison back on the phone. Ella refused, restating what Allison said earlier. She said I could talk to her tomorrow. I asked what time? She said 12pm. I then asked for the owners name. Ella gave it to me stating he never comes in. I then asked Ella how could we resolve this tonight. It didn't make sense that they were giving us melted ice cream. They should be able to remake it or offer a refund. She stated firmly no that's their policy. I told her that was bad business & customer service. I walked out, leaving the bag on the counter. I then called the fort mill police to see if they could talk some sense into these girls who thought this was a joke. They were stealing from me since they didn't want to offer a solution. The fort mill police went to the store but I had already left after 1 hour. Raja-owner called me to discuss what happened as I was getting home. It's ridiculous that it took calling the police for this to be taken serious. Raja apologized stating their policy is to remake ice cream or issue a refund. I told him this was the most appalling experience ever!I'll NEVER frequent cold stone again. This was a far cry from the happy ice cream experience cold stone offered when employees were kind & sang while making ice cream. You should be ashamed to allow a franchise to be run in this manner.