BounceU

I've been here quite a few times with my tot. The place place is always super clean. And I mean both the floors and the inflatables. Also the inflatables are very well kept. Always in great condition. No cracks or slits or duct tape holding pieces together (ahem Monkey Joes). The staff is always very friendly and always engages with the kids. I have fun when we visit but man those inflatables are a workout (lol). Sometimes we come and there are balloons all over the floor and in the inflatables. This takes the fun to a whole new level.Two thumbs way up to management and staff for the great job they are doing with this place!

The owner is the worst! Both my aunt and cousin fell at her BounceU in the room where you eat and open gifts. Instead of making sure they were okay, the owner instead made shady comments to suggest my aunt's and cousin's shoes caused the accident making them both fall. My aunt said the owner told her that business was slow and completely lacked any concern for her well-being. The owner was only concerned about business, instead of making sure her facility is safe for customers. Complete lack of human compassion and concern for customers in this incident. I would expect better from a business owner. Professionalism and customer service must not be part of the owner's values, because if they were that situation would have been handled completely different.

I appreciate BounceU Matthews so much I made poem about it. Bounce U, BounceI wanna start to bounce on youYou are great to bounceOn you Bouncy BoyYou chocolatey delicious delightYou feed me more than I could feed myselfBounce U, Bounce UI LOVE BOUNCE U MATTHEWS

I understand that the owner is sick and they are selling this location. Last Saturday night we took our daughter for Parents night out and sat in the lot for 30 minutes with five other sets of parents and their kids. NO attendants, no workers, no lights , and NO SIGN!! If your gonna close without notice - place a noteOn the glass as a courtesy to those parents that are still trying to support your business. It's rude and what it doing is ruining the Bounce U Matthews name. I am still getting emails about bringing my daughter for events that I already know it's closed for. I won't be bringing my daughter back to an establishment that could care less about the kids or the parents.... and I would be hard pressed to trust this location again. Update after reply: All I'm saying is there should have been some kind of information stating that the location was CLOSED for several weeks in a row while sending out emails that you were open. You were not open. I sat in your parking lot two weeks in a row on Saturday night with several other parents and kids waiting for something to happen. A light - a person - any sign of life.....and there was NONE. I get that your situation is stressful but all I was saying is put up a sign or don't send an email telling people your open for business when YOU ARE NOT.

Yeah, so we were trying to decide between this place and Big Air, which is right down the street, for a bday party. We stopped in on a Sunday afternoon to see if the rooms were big enough to handle our large party of six year olds. There were six empoyees standing at the front desk, but they didn't acknowledge us when we walked in. When I asked to see the spaces, they said they couldn't do a tour because all the rooms were full. I stated I didnt need a tour, I just wanted to see how big the rooms were and all I need to do was pop my head in the door, but they curtly refused. Sooo, Big Air it is. Same price, better things to do, and way nicer staff. I should actually give them two stars for making my decison easy!

We have been coming to bounceU for years now. The parents night out are a big hit in my house sold and the teacher workday camps are perfect. But the "icing on the cake" are the birthday parties. We have had 3 parties here and each have been wonderful, easy, fun and well organized. It was a great experience for everyone! Thank you!

I was REALLY impressed with this place. I took my 4 kids here today for open jump hours. It's so clean, the staff is friendly and helpful and my kids had a blast. We will surely return :-)

Had my daughters 4th birthday on April 1stIt was a great experience. Kids had a blast

Please don't take your children and families here. I was so looking forward to celebrating my daughter's 3rd birthday on March 28th (we've been for several classmates' parties in the past). The Highlights: I am a pregnant Mom with an autoimmune disease. I called to cancel my child's birthday in two weeks (a day shy of their 2 week full refund cancellation window) and they are refusing to honor and are not accepting doctor's letters or making any exceptions. The Details:In light of the international pandemic, I went into my email on Thursday at 11:20PM and responded to the reservation confirmation to ask to cancel (since I was within my cancellation without penalty window anyway). I let them know I was a pregnant Mom with an autoimmune disease, so was going to have to cancel.Amidst all the chaos of the last few days, I noticed today that I received a bounce back on the email. No biggie, right? It was technically 22 hours shy of the two weeks in advance cancellation policy with full refund. I spoke with Sirenity, their Desk Manager, at 2:37PM today, explained my medical situation and the need to cancel (I have family who were planning on flying in and I am due to have my 2nd, so rescheduling isn't on our horizon). I offered her a medical letter without being prompted and gave insight on my autoimmune disease and immunosuppressant medication that puts me at risk. Sirenity then let me know they would be charging the $100 deposit since it was within the 14 day cancellation window (it is Sunday, 3/15, the party is for Saturday, 3/28, so I am one day shy of the 14 day window, pandemic aside). She also did not take my information to make the cancellation until I asked her again to please cancel. She let me know there was no way to supply me with a cancellation confirmation number, but that I should receive an email (it has been a half an hour and still have not received).She let me know that the only person who would be able to help me was the owner, Toni, who might be available on Monday. I asked for the times when Toni would be available and she said she didn't know. She was also not authorized to give Toni's email address or any generic info@ email address for me to contact someone. I manage a business myself and right now we are operating with full transparency, customer service and as much support for our team to have the resources and reach management/ownership with any urgent matters or if they are unsure. Disappointment doesn't even begin to describe how our family and our community of mothers is feeling about how this place has handled such a simple, straight forward interaction based in human dignity. This world is a crazy place right now and it's shocking to see how some businesses are handling this international emergency without grace. As I let Sirenity know, I will be continuing to share on review platforms and in every Mom & Parenting group I am a member of in this community. If this is an employee error, I strongly encourage the owners to call an All Hands meeting with their Desk Managers and have a proper Emergency Preparedness Communications meeting, because her lack of tools and service was appalling.

Nice place for Kids to have fun! Only bad thing is the riding toys are plugged in with lights on but none of them worked. So that was a loss of quarters.