Big Wok

I discovered this place during COVID but never really tried much of their food until recently.I picked up a menu one day and they seemed to have a wide variety of different options. It seems to be a family run operation and they are in a good location with a lot of local traffic.I was in the area and decided for 'take out'.They do have booths and tables inside for sit down dining.I had a taste for buns and dumplings so I tried their steamed options and they were just OK.The buns had just a tiny amount of pork inside but a ton go bread.I also tried their pork and shrimp dumplings, again just OK.

Ordered food Christmas Day at 4:45. Went to the restaurant at 5:40 to get my food. Waited till 6:15. I tried talking to a person at the restaurant but I couldn't get anyone's attention. Finally called them while at the restaurant. They answered.. told me 30 more minutes. I waited.. 40 min later I went into the restaurant. Couldn't get anyone's attention. Finally asked for a refund at 7:30...almost 3 hours later. They hadn't even begun cooking my food. So upset. And hungry.. and I don't even know if I got my refund! I will not be ordering again. If I could give no stars I would. Please don't accept orders if you can't fulfill them.

I had tried Big Wok more than 10 years ago and didn't think much of it, but have changed my mind recently. It's close to home and my previous go to place switched owners. It's a little place tucked in a shopping center with a Harris Teeter and next to a tanning salon. There's a few tables to eat inside as well. The menu has many Chinese dishes and hibachi. They also have a selection of appetizers that you don't always find at other local spots like steamed buns and shrimp and chive dumplings. I usually order online. Note I think lunch specials need to be placed at the store for the price. I've ordered a few things now and they do have some great food. The sesame chicken is the best I've tried. It's huge chunks of white meat and great flavor. Last night we had the Kung Pao chicken and it was very good. Chicken was tender, veggies were crisp and sauce was spicy and light. The plain lo mein is a hit for our little one. Egg rolls are also very good and come with a tasty spicy mustard sauce. I initially ordered bourbon chicken and thought it was just okay. Same with a lot of the appetizers. The dumplings remind me more of potstickers, not the thick kind I like. Also note there is an extra charge for getting brown rice or fried rice with a dinner entree. We'll order here in the future and will try more dishes. It's a good little go to place when you have a craving for Chinese.

We got takeout from there and wasn't impressed at all. The wonton soup was the best thing of the night. The hot and sour soup was all broth, barely had any tofu or any other stuff in it. The dumplings were bland, the Hongkong steam buns were cold by the time we got home and just not flavorful as I know them to be from other places. The crispy chicken egg rolls were a flop. The General Tso Chicken was awful, was soggy and not crispy and not good flavor. Last the Singapore noodles were ok not the best I have had but glad that I had something to eat. The service was ok we called it in and when we got there had to wait as it was still being cooked.

I have become a loyal customer of Big Wok! This is probably my sixth time ordering the Hong Kong steam buns from this restaurant, and they have been perfect every single time. Their customer service is wonderful even when they are busy. I would highly recommend this restaurant to anyone.

They Do A Great Job!! The Gentlemen that answer's the phone (most of the time) calls me Boss I think it's Cool as Shit!!. He Is a Good Dude Trying to Help there Customers. Unfortunately most of the times I'm picking up Great Food.... There is Normally a Pertinacious AssHole on the Phone Or In Person.... people In the Fort Mill Área Should Be EXTREMELY NICE to these Folks!! Think about it..... They are working so you DO NOT have too!! I Think It's a Great Place!! GREAT PEOPLE!! GREAT FOOD!! 5 Star

I placed a Uber eats order and when I get there and told them I had a mobile order from Uber eats they said it wasn't ready yet, waited 30 min to ask again about my order and still wasn't ready waited another 30 and they had told me that they weren't doing any mobile orders for 2 hours now. They literally made me wait for a whole hour just to tell me they were accepted mobile orders but didn't tell me that from the start. Horrible service

Phenomenal. The guy who answered the phone has great energy. Everything was fresh and cooked perfectly

Good food, generous servings! Order form a bit confusing so we ended up with tons of fried rice. We were unaccustomed to the menu and their side options.

Walked in and bell rang. No one came out when I got there. Women came out dropped an order and disregarded me. Opened and closed door to get attention. Large Shrimp lo mien had about 8 shrimp and noodles were over cooked. Soup and egg rolls were good. No fortune cookies! Been going there for years very disappointing.