Basil Thai Cuisine

The food had amazing taste! We did the private dining room for an occasion, so the dining area was very quiet and calm. It was a little dark but overall it was a calm environment. Our server even allowed us to play our own Gospel music over the PA for our event. With that being said, we had the best server. She was kind, patient and helpful! My order consisted on the Chicken & Shrimp Pad Thai and the Strawberry Fried Ice cream: The chicken and shrimp pad thai was so fulfilling and it tasted amazing! I had leftovers and ate those too and it was still good. I did add a sweet and sour sauce on top, which was a little spicy but not overbearing. The fried ice cream was interesting. The breading had an artificial taste. Almost tastes like french toast but not as good. However, the ice cream was some of the best ice cream I've ever tasted and I mean that wholeheartedly. I would go back, just for some ice cream on its own without the breading!The bathroom in the private dining area was also very clean as well!

Decent food. Terrible customer service. I signed up to receive their "deals" and coupons only for them to refuse to honor it because "our manager canceled the service, so I'm unsure why it is still being sent out." The promo I was attempting to use was for online use only; however when I attempted to use it online, the promo code did not work, so I proceeded to call the restaurant. When I asked the host asked to double check, she pretended to ask the manager.Anyway, went ahead & placed my order online. Picked up my order only to realize once I got home that my order was incorrect. I called the restaurant 3x before someone finally picked up. The manager was "really busy" and was unable to come to the phone according to the host. The host took my information down and said the manager would return my call.The manager did not return my call that evening and i attempted to call back during their lunch hours the next day; however, nobody picked up. I waited and called back several times after 5 (when they open for dinner) and was finally able to get someone on the phone. I explained the situation and the host again explained that she provided my information to the manager, but he "has been really busy" and was "currently really busy" and would give me a call back. I asked for an approximate time to which she could not answer.I told her not to worry as I would be walking in to speak to him since he is too busy and she proceeded to tell me she "can't guarantee that he would be able to speak with me" when I got there.Upon arrival, the host tells me the same story about the manager being busy - which to his credit he was busy; however, I am a customer just like everyone else. The host immediately offers me a refund for the up-charged portion of the meal that was missed, but the issue At this point was less about the $4 and more about the piss-poor customer service.I attempted to explain BOTH situations to the manager and was continuously Cut off and talked over. Eventually, rather than handling the situation like a professional manager of what is supposed to be a nice restaurant, the manager threw up his hands, said "thank you,"and stormed away while I am expressing my concerns. If being a manager is too stressful or too much for one person, then changes need to be made. There was no apology provided or understanding from his end. It was clear that I did not matter as a customer.Awful! Find a new manager, this one is clearly overwhelmed and does not care about providing even halfway decent service.

I've been three times and had a fantastic meal each time. The staff are great, and seem like they could use some help! Clean, nicely decorated, good parking, outdoor patio dining available.Had Pad Thai last night, as did my foodie teenager. We both enjoyed a Thai tea / coffee, too. I had their Pho when I was there last week and it was top notch, as well. Love their summer rolls with shrimp!

Some of the best food in Charlotte and a fantastic date spot. The basil barramundi is to die for but I try to order something new each time and have never been disappointed. Hands down the best Thai food I've had in the US and honestly rivals some of the best dishes I've tried in Thailand. Wonderful cocktails too, plus it's in a fun spot if you want to bar hop a bit after dinner.

Once again an amazing dining experience with greasy food and an amazing staff. The drinks are delicious and the food is some of the best sampled in the Charlotte uptown area so far!

While in town for a conference, I visited this restaurant twice. The service was fantastic and very attentive. The pad Thai had the perfect amount of spice. The pad see eu had just the right combination of beef, noodles and broccoli. The fried rice was the perfect level for medium. The restaurant is conveniently located to downtown and prompt service especially for downtown customers.

Got the red curry duck and sea bass. Food is always delicious and service was excellent. My go to Thai place

I love this place! Their Thai food is always super fresh and cooked to perfection! My favorite thing on their menu is Pad Woon Sen! Give it a try

I visited Basil in Charlotte NC with my family on Sunday, January 19 for dinner. There were 7 of us including 2 under 14. We were seated quickly and our server was an excellent communicator. Discussing food choices with the younger ones.The food was excellent! All enjoyed their meals. I generally eat only half of my meal, but this time, I devoured everything!!Complements to the chef, staff and all who made our dinner special.

Absolutely awful service Sat on hold for 25 minutes to be told by the hostess they will not accept any orders over thw phone then was hung up on when tried to call after placing order by same hostess then when picking up food, was told they couldn't change order even though I spoke with hostess right after placing order Finally picked up food and it was wrong INSANE Worst customer service in all of of CharlotteEntire order was burnt as well