Acqua Ragazza

I grew up in Mooresville and recently moved back, so we have been trying out all of the new restaurants here. Most restaurants have pleasantly surprised us--but unfortunately, Acqua Ragazza was a disappointment.We made a reservation for six several weeks ago, expecting a nice dining experience, but what we got was beyond frustrating. When we arrived, we were squeezed into a tiny corner of the restaurant at a table barely big enough for four adults, let alone six. The area was so dimly lit that we could hardly even read the menus.I ordered the special, which was supposed to be mahi mahi with risotto and vegetables--except when it arrived, there was no risotto and just a small portion of vegetables. To make matters worse, a different waitress (not even our server) brought it out and casually mentioned that it was snapper, not mahi mahi. No explanation, no apology, just a completely different fish than what I ordered.Overall, the experience felt disorganized and careless. I had high hopes, but between the poor seating arrangement, lack of attention to detail, and mix-ups with the food, I won't be coming back.In response to the owners commentFirst of all, let me be very clear--I never complained about the auto-gratuity, nor did I leave multiple negative reviews on different platforms. Your accusation is completely false and frankly offensive. My issue was with the poor dining experience, which included being crammed into an inadequate space, struggling to read menus due to poor lighting, and receiving a dish that was not what I ordered. Instead of taking accountability for these issues, you're deflecting and attempting to discredit me.Regarding the food, your explanation about the server "misspeaking" is irrelevant. When a dish is presented as something different than what was ordered, it creates confusion and distrust. That's not just a simple mistake--it's a failure in communication and service.As for the table, if you truly believe a 60-inch table comfortably fits six adults (3 being large men), I encourage you to test that yourself. You also failed to mention that one side of the table was flush with the wall not allowing additional seating on the end. And while you claim to provide table lamps, we certainly didn't have enough lighting to even read our menus properly. If we had been given a properly sized table in a well-lit area from the start, there wouldn't have been an issue to "fix" later. The fact that you're blaming me for not complaining sooner just proves how dismissive you are of customer concerns.Since you brought up the auto-gratuity, let's talk about North Carolina law. Restaurants must clearly disclose mandatory service charges before the order is placed--either on the menu or a visible sign. If this information wasn't made clear to us before dining, that's a problem. Additionally, in some cases, automatic gratuities are considered restaurant revenue, not tips, which raises questions about how they're distributed to staff.Instead of trying to shame me for leaving an honest review, you should focus on improving your customer experience and treating feedback with respect. Your response here only reinforces my decision not to return.

It's hard to even decide where to start. If I could give this place a -100, I would. It should close its doors for good, I can't understand why anyone would ever want to eat here. Let's start with the bread. It was cold, hard and tasted old, absolutely disgusting. My wife and I ordered the calamari for an appetizer, that seems like a safe choice right? Wrong! It was the worst excuse for that dish I could have ever imagined. It was like rubber dipped into seasonless/saltless flour and fried until halfway done. I ordered the special which was stuffed fish and my wife ordered a vegetable fettuccine dish, omg, terrible. These chefs have never touched a shaker of salt or seasoning in their careers. My wife sent hers back and ordered something else, which was again an epic fail. After a $200 bill we left still hungry. We literally stopped at the Olive Garden on the way home and felt like we were eating the best Italian food of our lives after that horrible experience. DO NOT EAT AT THIS TERRIBLE PLACE!!!!

Just amazing! Went last night for our 8th time, and it never disappoints! The food is just the best I have had since moving down here. The staff is amazing. I went for my birthday a few months ago, and they gave me a card! It was so adorable! Pasta is so fresh & the red snapper special was amazing! (For Caroline & the manager we talked to) it was so busy last night & yall really killed it! 10/10 1000% recommend!

Had a large family birthday dinner at this amazing new restaurant. When I walked in I was greeted immediately by the hostess. She made eye contact with me and spoke genuinely. The interior was nicely done, it felt very European. The aroma that filled the restaurant made my mouth water. It smelled fantastic. We ordered several appetizers. Polpette Della Casa, these meatballs were honestly better than my grandmother's recipe. Arancini Fritti, I have never had stuffed fried risotto like this, it was so delicious. Our next app was Bresaoloa E Burrata and the burrata just melted in your mouth. Last but not least was the Bruschetta. It too was amazing. We had baskets of freshly baked bread with a rich EVOO. I loved that everything is made in house. Their pasta is to die for. Their menu is quite extensive, they have something for everyone including Gluten Free. I am very impressed. Our large party of 10 ordered a variety of different entrees. We were beyond pleased with our selections. Our family tried a bit of everything. The presentation was beautiful but most importantly was how delicious it all was. I must commend our server and the staff. Our glasses were kept full, plates were constantly being taken away. The staff seemed to anticipate our needs and were so pleasant. I typically take pictures of all the appetizers and entrees but the smells were intoxicating and before you know it we had eaten most of the food. I didn't want to post photos of half eaten plates. Another major plus was that the owner came over on more than one occasion to check on our table. I give them a 10 out of 10 in every category. Atmosphere Service Food . This is now on my list of TOP restaurants. I recommend stopping in to give it a try, make a reservation because they do get busy.

I frequently dine at Acqua Ragazza, and I was in attendance on the night Amber was present. The auto gratuity like many restaurants in the Mooresville Charlotte area for large parties is standard. It is unfortunate to see how others can act in someone's establishment for a standard charge. The restaurant has consistently provided excellent customer service, and dinner service each time myself and my friends have had dinner service here.

Pros:Food was delicious Seated fastGenerous pours from the bartender Fast service Variety of options on the menu Large barAttentive staff was always bring more silverware, refilling waters and ready to recommend adult beverages. Cons:Small waiting lobby (but make a reservation and wait at the bar if you must)We made reservations for 6:45PM through Google. The hostesses were ready for our arrival and we were slightly early. The ambiance was great for a date night with dim lights chandeliers and sexy atmosphere. The menu had Gluten Free options which I appreciated. Our waitress overheard that we were celebrating our friend's anniversary and it felt like seconds before she returned with an anniversary card that was hand signed by many staff members. These little touches mean so much! The special that evening was a braised beef something. It was melt in your mouth delicious and the portion size was great. I don't recommend the Tiramisu because of the portion was small and it was grocery store quality. However the cheesecake was great.

Top notch Italian in the area-pricey? Absolutely but I have no problem paying when they execute at the level they do-fantastic apps, main courses, and dessert. Some of the most friendly staff from their GM to the bartender-will definitely be back....for that LASAGNA!!

I'm in town visiting my Aunt and she took my family to this restaurant. She had been before but it was our first time. We had a reservation and we were seated right away. The hostess was nice and accommodating when we asked for a different table. Our server was nice but I think she was a little weeded with too many tables, so the service was a little slow. The owner, Tara, stepped in and stopped by a few times to help her out. I asked about what I could have since I am vegan. She and the chef put together a whole off menu pasta dish for me. Campanelle was the only pasta they have without egg (besides unprepared orzo). And I asked if they could do a sort of piccata sauce without butter. So they made me a lemon white wine garlic sauce with capers! It was soo good. And I got some broccoli rabe on the side (normally sauteed with just oil and garlic). All my family really enjoyed their meals, eggplant Parmesan, lasagna and parpadelle bolognese. They have a scratch kitchen and welcome special request and off menu dishes if they can do it. The owner was really sweet and welcoming and it was cool to learn a little about her story. I wish her luck in this endeavor and if I am ever back in town I would love to come back!

Some colleagues and I were in town for work and one of them had a reservation at this place. I followed GPS from our hotel and parked in a lot across the street. For a place like Mooresville, I was very impressed with the atmosphere and food. I think I told my colleagues this is a "big city" Italian restaurant. I enjoyed my soup and pasta (both the taste and the portions), and we were too stuffed to order dessert. One of my colleagues got one of the cocktail specials and seemed to enjoy it. Definitely a place I would return to if in the area again.

There were 6 of us there for dinner on September 12th. All of us really enjoyed our meals as well as the ambience. it was quiet enough for all of us to chat and hear quite well.A special comment about our server Natalie.... She was an excellent addition to our evening there--readily available, but not intrusive, very knowledgeable about themenu, friendly with a great personality--a definite plus for the restaurant!Acqua Ragazza is a wonderful addition to Mooresville's restaurant scene!!