During my recent visit to Bar Goa for restaurant week, I encountered a crucial issue that I believe is fundamental to any restaurant's operation: how they handle patrons' allergies. From what I've seen, this can really make or break a dining experience, reflecting on the restaurant's overall organization and the attentiveness of its staff, including waiters, kitchen crew, and especially the managers. Sadly, my experience at Bar Goa was far from satisfactory in this regard.Here's what went down: we had a major mix-up with the wait staff about the ingredients in one of our entrees, particularly concerning because of my friend's severe allergies. The information kept changing, even after my friend had already started eating. What baffled me was that the manager, who was right there near us, didn't step in or offer any help.When we tried to get some clarity from the manager about which dishes would be safe, he barely paid attention to my friend's specific allergies. He just told us to check the menu via a QR code, which wasn't exactly helpful after the misinformation we'd already been given. This was particularly disappointing to me, as I've noticed a commendable awareness about allergies in other Chicago restaurants since moving back to the city.Furthermore, the manager's promise to remove the charged dish from our bill, as compensation for the inconvenience caused, was not fulfilled. This was just another letdown in a series of service failures.As for the food, my experience with Indian cuisine, stemming from my Indian heritage, left me underwhelmed by Bar Goa's offerings. The Butter Chicken, a staple in Indian cuisine, was a letdown with its tough brown chicken pieces. Accompaniments like the Malabhi Parantha were disappointingly small, diminishing the overall enjoyment of the meal. Although the Payasam dessert was a highlight, it wasn't enough to offset the other shortcomings.Interestingly, my friends, who are not of Indian descent, enjoyed their meals. This leads me to believe that Bar Goa might be catering more to a tourist demographic with its non-authentic, overpriced Indian food. Most concerning, though, is the restaurant's apparent inability to handle dietary restrictions and allergies competently. I'd opt to skip this spot.As you can see in the comment from the restaurant staff below, they continue to not understand the allergies and recommends the dal with coconut milk. For someone with allergies to coconut, they cannot consume coconut milk either, and the restaurant's reassurance was extremely misguided and could have led to a serious anaphylactic episode. While Manish mentions we were not charged for the dal, the only reason that was the case is because I had to look over the entire receipt and ask our server to remove it as they told us they would. Only then were we not charged. This is an extremely careless and poorly run restaurant that reflects on a poor experience dining there.
Read More