The Grand

This was an amazing surprise date for me. My wife kept telling me she had a something nice planned but this took the cake. So it was a candlelight tribute to Adele. Where the band plays a selection of different singers music. My wife knowing how much a huge Adele fan I am picked her of course. It was unbelievable experience the musicians were very transparent & engaging with the audience. The only thing I will say that was an issue is the refreshments were subpar but other than that this is most definitely an experience I would recommend everyone experience

Attended a wedding here on New Year's Eve into New Year's Day! It was very beautiful! The couple had their ceremony, cocktail hour and reception here! The venue is attached to embassy suites which is convenient for a wedding party and guest! The size of each room was very nice and grand. A little cookie cutter typical wedding venue! Though there can be multiple weddings going on at once one would never know Bc they are very separate! The food was nice! Had many options to chose from. They also had a kids meal for the young ones!

I was there this past Saturday for a friend's wedding. It's such a gem within the inner harbor. Her wedding was on the 8th floor, in a beautiful room with windows that allowed for natural light (meaning good wedding photos!). Her cocktail hour was a floor below, in another incredibly fancy room, then back up to the eighth floor.The food was excellent! Salad with bacon, chicken wrapped with bacon :) Even after coffee service was done, I asked one of the servers if they wouldn't mind bringing my husband and I more, and they went out of their way to bring us some.

My Husband and I recently were married at The Grand on June 25, 2016. Our experience with this venue was truly exceptional. We first toured this venue in June of 2015 and met with Kathy Peck from the Sales Team. Kathy was highly knowledgeable and very patient as she addressed each and every question that we had. During our tour, we were blown away by the classic architecture and how well maintained the facility was considering it's age. The venue was stunning and it was quickly obvious to us that The Grand was truly an appropriate name for this stunning building. The Corinthian Ballroom showcased 30'+ ceilings, walls covered in rich marble and marble pillars throughout. My jaw dropped as we entered and I'll never forget the feeling of "this is it". We wanted to be very thorough in our venue search and entertained many meetings with countless venues in the area. Ultimately, the all-inclusive wedding package paired with a stunning location that would allow us the convenience of the ceremony and reception in one building and their reputation for state of the art catering is why we chose to move forward. In the months following, our wedding planners, Joie Events, became directly involved in managing the relationship with The Grand and we were assigned to Diane Abrahams as our Wedding Coordinator. Diane was the consummate professional. She possessed an exceptional attention to detail and showed us the highest level of commitment and attentiveness throughout our time working with her. Diane was incredibly responsive and showed a tremendous amount of flexibility when working around our demanding schedules. I admired Diane's passion for her work and her pride in the Venue. It was obvious to us that she truly valued the Staff and spoke incredibly highly of her peers every opportunity that she had. Throughout the process my Husband and I introduced some "out of the box" requests, Diane was always quick to accommodate us whenever possible and customized our package to fit our needs. It was during our tasting, that we became aware of how exceptional the food would be. We were truly amazed by the feast prepared for us and by how important it was to the Chef, the he created the meal of our dreams, for our special day. We walked away selecting a customized dish, the petite filet and crab stuffed shrimp with a lobster sauce. We were so confident in our selection and knew that our guests would love it as much as we did. In the week leading up to the wedding, Diane requested a meeting with our Wedding Planners and us to finalize all of the wedding details and ensure that every detail would be perfect. In attendance, was the Manager in charge of Guest Services, the Manager in charge of Catering and even the Engineer who would be responsible for climate control. We walked away feeling 100% reassured that the Team at The Grand was absolutely on top of it and were fully prepared to execute our day flawlessly. The day of is the reason 5 Stars are truly justified. As impressed as we had been with Diane, we quickly realized, that her team was a direct reflection of her. They also possessed an exceptional attention to detail, the highest level of professionalism and commitment to our day. Every staff member that I had the pleasure of interacting with was incredibly friendly, personable and genuinely happy to be working our wedding. The food was as exceptional, if not more so then it was during our tasting. As we walked around the ballroom greeting our guests, we saw evidence of cleanly scraped plates. There was a not a single guest that did not comment on how exceptional the food tasted and how impressive the presentation was of their meal. My Husband and I would like to extend the warmest thank you to the entire Team at The Grand. The way that each of you went above and beyond did not go unnoticed. Whether you were fixing our Bridal Parties bow ties, fluffing my dress, or extending a hand, each of you impacted our day in a very special way.

This place relies on it's beauty and history way too much and it's a shame they can not execute when it comes to performance.Our wedding reception was beautiful and a good time was had by all, but the service was horrible. Most of the night only one bar was staffed opposed to the two which were paid for. They ran out of ice at one point. For dinner, the filets were delicious, but the chicken option was not the same as it was at our tasting. Our concierges were nowhere to be found at different points in the evening. And finally, I was hoping for a little more coordination from our coordinator to say the least.

I recently got married at the Grand in August 2017. My service was absolutely HORRIBLE!!!! The staff treated my guest so bad. I was so embarrassed. This place made my wedding night horrible. I was so devastated. I overbooked and they couldn't accommodate anybody. Most of my guest went home and I had a horrible wedding. I order extra desserts and they told my guest they ran out which is a lie. They also had a lot of extra food and couldn't accommodate anyone. I really want to sue! I worked with Nina and she wasn't organized. I really hated my wedding night.

We got married here and had so much trouble getting in contact with her new coordinator who was very rude and abrupt!!! I did not feel warm and fuzzy and was treated like a conference attendee and not a bride. This is my fourth coordinator and wonder what is going on there, It would have been nice if management or someone on the upper level had at least called to let me know of the change. It really ruined my experience. We were told that our previous coordinator Kimberly "had pursued other interests" and was no longer there! If it weren't for all of the work, planning, meetings and documentation Kimberly had done before she left I don't know what we would have done. She guided us every step of the way.My husband and I are grateful. She was professional and so sweet and creative. I'm not even going to talk about the food because it was disastrous and not what I had at the tasting with Kimberly. I saw her write it all down so I was amazed that they didn't get it right! I heard they went through several chefs in a couple of months.Beautiful venue but my advice is to find out where Kimberly is now so she can coordinate your wedding!

Overpromised and under delivered...My husband and I were completely wowed by the beauty of this venue at our first visit. After seeing this place there was just no way that we were going to be married anywhere else. We made no hesitation to book our wedding date right away. We received exemplary service from our sales manager, Cindy Baucom. If everything was going to go according to the responsiveness and attentiveness that we received from her this will be money well spent. At least we thought. Things changed once we were given to the other side of the house, event coordinating. During my initial conversation with the coordinator I expressed my A type personality and need to be involved in every aspect of my wedding day. I was assured that I would not have to worry and exceptional care would be taken. Well, my first hiccup occurred when the stand in coordinator did not know my now husbands name. I was then promised information that I never received After a week of waiting I had to have my coordinator request a new representative. This request was honored. I arrived at Embassy Suites on Friday, October 13th to check into the room that was to be comped. The receptionist knew nothing of it. This all was to be coordinated by The Grand. A phone call had to be made to confirm that the suite was in fact to be comped as a part of our wedding package. We rented an additional suite for my mother and sons only for her to check into the room and find someone else's clothing on the floor. We brought this to the coordinator's attention at our rehearsal. It was resolved. However, no one should be given a room that has not been thoroughly cleaned. Fast forward to the evening of our wedding. The venue showed very well but the level of service that we received did not. My guest were served their food and walked away for a quick spin on the dance floor. Only to return to their seats and discover that their plates were removed and food discarded. Leaving many of them to go home hungry. My husband and I spent a large portion of our time mingling with our guest and celebrating. We were asked by our wedding concierge if we would like to have the food wrapped up and delivered to our room. This didn't happen. We arrived at our room later that night to find that nothing was there. We also gave our concierge his and hers rock glasses to serve our drinks in. It was later discovered that they were not returned to us. So after spending nearly $24,000 a few of our guest and we went hungry for the night. At around 10:30 the photographer asked that everyone meet outside for a staged sparkle send off. After the photos were taken we arrived back the Edinburgh Hall only to find that the room was being dismantled. My centerpieces has been taken apart and the room itself looked to be in disarray. I advised the manager for the evening but did not hear or see him again. We were stuck. There was no one to call or help us with this. Exhausted, frustrated and disappointed we returned to our room only to find that it was not converted as promised. I specially asked the coordinator what will happen with the room after it is used during the day for the bridal party to get ready. She advised me that it would be converted into the honeymoon suite. Yet another disappointment. We found that the gift that was left form is was placed in a room that wasn't the suite that was given to us. My husband and I were eager to get to our honeymoon the following day after the disappointments of the day before. We returned from our honeymoon only to find that items from our wedding were missing. Most importantly the top tier of our cake was missing. I immediately contacted the coordinator to advise of the situation only to be met with blame. She hid behind the BEO that stated that they are not responsible for items "left behind". Well, it wasn't left behind. It wa never surrendered. She also stated the they "assumed" the event was over because of the sparkle send off. This assumption was not brought the my bridal party's, coordinator or myself. Essentially, they shut down my reception. I have asked to speak with upper management @aimbridge hospitality in regard to the events that transpired on what was to be best day of our lives. To date this request has not been honored. By the way , the two of the items that she vehemently denied were in The Grands possessin magically appeared. This is evidence that they did not surrender everything as claimed. I can honestly say that this was the worst experience that I've had and it happened to me on my wedding day. If you're expecting follow through for your wedding DO NOT CHOOSE VENUE!

Went here for a wedding last week and loved the venue! It was amazing for photos and I loved how big the place was with so many rooms. The food was amazing too! Highly recommend - you get so many options of how large or small of a space you want!

We went to view the property last year and we had an okay experience. We arrived 20 minutes early. The manager that was suppose to meet us couldn't meet. So we waited about an hour for another manager from another department to meet and show us around. The halls are very nice, and are something one should pay for to host a wedding reception - not the rinky dink halls with drop ceilings. This manager said everything is customizable on the menu and hall times. We liked that idea, since many of the larger reception halls charge for a cocktail hour, however at the grand it was optional. We liked it and wanted to know more, including the pricing. The lady showing us around said the original manager who was suppose to meet us would follow up with us the next day and give us pricing details. We emailed that individual but we never heard back. A week later we followed up again and she said she would email us tomorrow. Again never heard back. It has now been 12 months and she never gave us more information, she always says tomorrow. I don't know what kind of business does this, but this was a first. We have over 100 guests that are coming. We had originally planned for April-May 2020, but We are now shooting for the wedding after covid dies down. But we have decided we would not be doing business with the grand. Instead of giving money to this joint, we ended up buying a 9500 square foot house on 5 acres. We will just be having our wedding at our house. Your halls are nice, but the way you snubbed us was an insult. This is not how you conduct business, this is not how you make money. I will be sure to keep an eye out, once you go bankrupt, I will most likely be the individual that buys that property. And if I do, heads will roll.