Horrible, Horrible, Horrible, Horrible, Horrible, service. Food quality: 3-Stars at best.This review pertains to the service location at Arnold, MD. It is one of three in the Annapolis area. We stopped in as a group of 4 for dinner. It took almost 5 minutes for the waitress to wait on us after we were seated. When she did wait on us, she took our drink orders, disappeared for another 5 minutes, returned with our drinks, and forgot to bring us our glasses of water after delivery of our drinks. 10-minutes later, our bowl of chips and salsa dip were empty with no waitress in sight. Throughout our entire visit, we flagged down any staff member walking by to ask for water, more chips, more dip. Finally, our entrees arrived. Deliveries were made by other servers -- a standard routine at this place. When we finished eating with still no waitress in sight, we flagged down more staff for help. Given the inattentive service, we decided not to order dessert. One of us got up to ask for our bill at the bar/cashiers area. It was only then our waitress came over all to happy to present us with our bill displaying options for tips starting at 20%. Our tip? Zero as in "0".The waitress chuffed off as if she had been denied an optional benefit not earned -- vat least in the minds of all of us. Never, in years of worldwide travel have I seen such poor service. And the problem was not only with our waitress. It seems management at this locale is lacking our at the very least, ineffective.The tipping culture has gotten out of hand in the U.S.. So many customers feel bullied by the entire tipping culture and the process. We're happy in this instance to tip zero. It was well deserved.The food was OK. We are great fans of this chain. The service and food at the Severna Park location is 5-star and you'll note I've rated it so. If you want a great dining experience and want to try this chain, try the Severna Park location.
Read More