Ruby's Southern Comfort Kitchen

I gave this place 4 stars not because the food wasn't good but because the wait for food was unnecessarily long. I called first to see if we needed reservations or if there was a wait and they said, "ummm...no there's no wait". Great. So we went in, was greeted politely, and told to go to the register to order so we did. We both ordered the fried catfish with Mac n cheese, cabbage, greens, and mashed potatoes and gravy. They took our name and number and we took a seat. We watched as people came in and picked up their to-go orders and noticed it was taking an unusually long time for us to get our food considering we were the ONLY people sitting inside. We probably waited 20-30 before we got our order. Maybe they were backed up, I'm not sure but I was curious as to why no one else was sitting inside. Now on to the food. The food was great! I loved everything. Our food was hot and had great flavor! The fish was seasoned well, the greens were delicious (they are cooked with pork and almost too much pork for me), Mac n cheese was cheesy and not super cakey which I liked. I would eat here again but next time I'd order to go.

I went to Rubys after church today because I was craving chicken & waffles. The first time I had Ruby's years ago at the old location the Chix and Waffles was divine! It was so so good. I was expecting that same experience this time at the new location. The Chix and Waffles was very underwhelming. The food was hot but lacked flavor. The waffle was kind of hard and The chicken was almost dry. I never had a dry chicken thigh before. I was so disappointed. I am not sure what has changed in the kitchen but please bring the old recipe back. What happened to the sweet potato waffle, sigh?!Besides my food, the staff was very accommodating and polite. The restaurant was packed so I grabbed a seat at the high top by the window. Food took about 15-20 mins to prepare.

Ruby's what's going on??? I'm so confused with the specials tonight and extremely disappointed. I ordered the Spicy Oxtail Pasta which is actually a SWEET TOMATO BASED DISH and it's not at all enjoyable. Three family members tasted it and no one will eat it! Next was the Turkey & Sweet Potato Dumplings, another horrible dish that is not only unappealing but is unpleasant. Chucks of while turkey meat I some types of gravy with small pieces of veggies and NOT a sweet potato dumpling to be found in the entire dish. I was the only one brave enough to try it hoping for some kind of redemption but NO. I can't find the proper words to properly express this mushy, unpleasant dish. The fried shrimp were large and decently battered but they were tough and appeared to have been frozen but thawed too quickly before frying. The fried green tomatoes were firm but weren't cooked long enough to balance the thickness of the tomatoes. Lastly, my granddaughter got the turkey pot pie which looked good in the container but when she told me it was sweet I was confused. Then I realized the topping wasn't an actual crust but a biscuit. Now don't get me wrong, I really enjoy Ruby's biscuits but not on a pot pie. I desire pie crust. My granddaughter ate some and when she told me she'd had enough I tasted it. The flavor of the filling was decent but the tiny potatoes inside weren't fully cooked.Sooo, after spending $76 (with tip), my family is eating leftovers tonight and I'm extremely unhappy. PLEASE DO BETTER! Thank you.

Ruby's is a treat. Walking in there feels like a Sunday afternoon every time lol. My first visit at the end of August, my family and I got a bunch of stuff to go. I got the blackened catfish, greens, and mashed potatoes. My aunt got the half roasted chicken, mashed potatoes and cabbage. The catfish was really good, as were the sides! I'm gonna make sure to get extra of the Cajun cream sauce next time I order it. I visited again over the weekend. I ordered the turkey wings (highly recommended by two of the employees lol), mashed potatoes, and black eyed peas. Before ordering, one of the employees nodded to watch I believed to be the turkey wings. They looked smothered in gravy, succulent, and fall off the bone. I was excited. But sadly I did not receive that. My turkey wings were so tough. I couldn't get through the skin and had to force the meat out. Ima have to chat with those employees the next time I see them lol. Overall I enjoy Ruby's. They make you feel welcome when you walk through their doors. Love the simple decor. And they have patio seating for nice days. A must have is their sweet potato pie!! One day I will stop ordering it so I can try one of their other tempting desserts!

My last visit to Ruby's was disappointing at best. Sinha really the same food in the new building? Oh and no Mac and Cheese..."all out"...how does that happen. I guess the rent for the new place has limited the ingredients. And for the price I'll stay away...for now.BTW this isn't a knock on the service or the people. They are still good the food just isn't as good as it used to be.

Location was clean, the decor was cute & outdoorsy and customer service was great. I got in line, placed my order and it was ready in about 10-15 mins. The food was phenomenal. I also ordered their house made sweet tea and it was so good! Everyone recommended each flavor so it was hard to pick. Happy with my experience here!

One night when we were around the area looking for a place to have dinner. Since we both love soul food, we decided to give place a try. It was definitely the right choice because the food were delicious. The portion were generous. The dining area has plenty of tables. We did not have to wait. Food came out pretty quickly.

Phenomenal customer service. John and Nykayla are outstanding employees. As a fellow restaurant GM, they are gold!The moment we walked in for the first time, John walked us through the menu and how it works, he made us feel very welcomed.Then at the check out, Nykayla had such a friendly personality, that alone made us wish to return in the future.The food was also incredible. Nice to finally have some good soul food near home.

Overall, the food wasn't bad. I would categorize it as food you expect at a family dinner event or regular Sunday dinner that everyone is used to so it's edible just not sure it's restaurant quality. I HIGHLY recommend the fried chicken! Crispy, moist, well seasonedPotato salad - odd after taste (thinking the mayo choice) but you can put it out atvthe cookout and people will eat itYams - cut fresh for sure but the flavor..... gotta be a family preference thing but for restaurant level, no.Honey butter biscuit- tasted old and was dry. No hint of honey nor butter‍Mac n cheese - no flavor! Granted cheese is salty but it's ALL you taste. Noodles were also over cooked; bland.

Enjoyable! Their Shrimp and Grits was absolutely excellent. Way more food than we expected for the price. Easy parking and a beautiful and clean Restaurant. And, their customer service was superb. We will definitely return!