Round1 Bowling & Arcade - Towson

I have been here quite a few times and I'm going to start with the good: they have a good selection of game options and the prices forThe games and cards aren't bad. They also have other activities such as bowling, pool, and private karaoke rooms you can rent.Now for my constructive criticism: the service is very slow. I don't know if they just aren't properly staffed but if you need something you are generally waiting for awhile because the staff are handling multiple responsibilities. I saw the same staff member putting on gloves for food then taking them off to go handleSomething on the floor then coming back again. Also speaking of the food they never have the full menu that is displayed. Sunday they were out of fries and they didn't have ice for the sodas. Last time I came they had run out of something else. I see they expanded their menu but I'm concerned about the new menus if they can't keep up with the fries and ice. All in all the kids have fun whenever we go. And I also noticed it looks like the bar is open now. Still a growing place and I would visit again.

Okay, so in terms of quality of the place and people working/service, this place was really bad. It was surprising when we first walked in, just HOW many people were working there/standing behind the front counter. I assumed and still assume that it was simply another shift starting. With that said, the first thing I did was go to the bathroom and it was honestly one of the most DISGUSTING bathrooms I've seen in Maryland. NO toilet paper...well, I take that back, it was all over the place except for the actual roll. It smelled and it was clear no one had kept it up. And here's my issue, I get that maybe a new shift is starting, but shouldn't the last shift cleaned up near the end? Or shouldn't that be one of the first things you address?? I can get over that, but in literally every other aspect of our experience people were lazy, slow and careless. It took something like 10/15 minutes for anyone to show up when we were trying to check out and even then they were careless and clearly unaware of the details they were supposed to explain to us. The only reason I'm giving it a 3 star is the actual experience was enjoyable! Hanging out and playing games was fun and even as adults, I would go back...or more realistically find another place to do the same thing.

Recently went to kill some time, and enjoyed the variety of games. There was a game that simulated drumming, and we found ourselves stuck on that, it was fun. Had a couple issues with games playing, and the employees quick to respond.

First let me preface this with I took a group of special need HS kids here. There was also another school with special needs HS students there. You can book a school package which is different then what they have posted on their website. My colleague called in advance to verify cost and tried to make a reservation. She was told that we would have to pay a 50% deposit to do so online or we could bring $100 in 3 days prior. Well, we opted for the $100 option. I took the deposit in a week prior. The young lady who takes reservations first said we had paid in full. I told her she must be mistaken and when she showed the reservation it was another HS. She then proceeded to tell me that there was no availability for the time I wanted which was 10, 11 or 11:30am. She said they're just opening at 10 and need time to set up. Excuse me, but if you open at 10 you should be able to accommodate parties at that time by having staff prepare before closing or coming in before 10, just my thoughts. 11am the other school was going to be there and she said she couldn't do anything before 12pm. Since both schools had a bowling and arcade package I asked how many lanes they had and how many was the other school using? They were only using about 4 -5 lanes which left plenty of space for my school. Her reply was they need to have those lanes open in case the other lanes break down. Say what now! Finally, I asked if we could be included with the other school because unbeknownst to her, I knew the teacher at the other school called her and explained the situation. She was more then happy to help. Ironically enough, they were being charged $29/student because no one told them they have special school pricing that isn't posted. Shame on you Round 1 smh. Anyway, after 20-30 minutes I left with money still in hand. My colleague then calls and does a 3 way with the same person I spoke to and the reservationist said she was going to set me up for 11:30 but I left. Is she crazy!?! She shot down everything I said and her manager confirmed what she was saying. Make it make sense. At this point she said I could go online and select the $29 package and she would manually change it. It's 2024, why in the Sam Hill don't they have school pricing on their website? This was such and inconvenience of gas, and time. Anyway, on the day of our visit we were 10 minutes early and she said we had to wait. I asked "can't I at least pay for it? "She then said yes. For whatever reason making payment to took longer then 10 minutes. She then asked for shoe sizes. I asked since everyone had on sneakers could they keep them on instead of the bowling shoes because that was going to take a while and they start your party time whether you are on the lane or not. We had an hour of bowling and then an hour of arcade time. The shoe question seemed to boggle her brain and she asked her manager who instructed her to have me sign a liability form that had absolutely nothing to do with them wearing their own shoes. I signed and we were escorted to our lanes. Once set up on the lanes, our lane #5 immediately malfunctioned and I had to find someone to help. They didn't do a good job fixing it and soon as the tech came back we had the same problem with the lane not resetting or clearing the pins before they could even roll the ball. They went back to fix this, but 15 minutes of the kids bowl time was taken from them because of this. On a high note the pizza and sodas did come out in a timely manner. FYI our package included 2 slices of pizza, unlimited drinks, 1 hour of bowling, 1 hour of arcade time and a group picture. Btw, we never got a group picture. Also, the arcade cards can only be used on the red and green light games and are timed. If you don't use your hour you will not be able to come back on another visit and use them. So, I give you all of this great detail to say they may be fine for you to just take your family, but beware for large groups especially if you're a school. They need to adopt a Chick- fil- A model for customer service because they're not there yet. Some training is definity need to include management. I don't think they have to worry about me bringing my students back and I will definitely spread the word to other schools that I'm familiar with to take their business elsewhere. SN: 2 of my kids have dietary restrictions, but paid the full price. I asked if they could have fries instead. I was told no by the manager because the pizza has already been inventoried. So much for courtesy.

Good for bowling. They don't offer water other than Dasani . Wont give you ice water or just ice cups even after purchasing food. $10 for an ice tap water pitcher. Alcoholic beverages are pretty cheap though. $4 beer and $9 margaritas. Not very strong but you get what you pay for. Overall, would recommend for bowling and arcade. Definitely eat and drink before you come so you won't be disappointed

I came here with a group to go bowling. At first the bowling alley seemed very put together but then the more time I spent there the more I was not as impressed. When I first walked in there were so many cool claw machines and arcade games, then the bowling and food. But when I noticed the seats duct taped over holes and scratches I was put off. The food was also fairly underwhelming. Overall it was an ok experience but not somewhere I would go out of the way for.

Family came down with illness and we had to cancel. Company and manager would not credit us. We were not asking for a refund, just a credit or reschedule and they would not. BEWARE!!!! I get companies have a cancellation policy but not credit and/or reschedule? Looking for an afternoon or evening out with bowling, arcades and/or food? Go somewhere else. Anywhere else. Because anywhere else would have credited or rescheduled.

Went here for the first time Saturday to help celebrate my god-daughter's completion of elementary school. Round1 is pretty much like D&B and/or Main Event, but a bit less pricey in my opinion. It was earlier in the day (around noon), so it wasn't as busy as I've seen it be. While she played the games, the adults had a bit of bowling fun. That was a good time, but please know that you will end up sharing seating space during the busy hours. It's 2 lanes per seating area(split in half). The staff was nice as well. We also ordered pizza(pepperoni) with both cajun she regular fries. The cajun fries came in a bag with a little container of the cajun seasoning. Just add it to the bag, give it a shake, and enjoy! I thought that was pretty cool lol. I'd definitely go again to enjoy the arcade games, bowling, pool tables, bar and karaoke. Give it a try and see how you like it if you haven't been.

I come because there is no league, always open bowling. But I sear the consistent and never-ending disrespect makes you feel like you are at Dick's Last Retreat.Everything is a take-it-or-leave-it attitude.1.) you come in obviously with a bowling ball and bag-Round 1 folks, "what, I don't believe you, show me your bowling shoes". Like every time.2.) order food. Round 1. Oh, just keep coming back to check on it, we don't bring food to anyone.

completely unprofessional most of the games didn't work. lost a lot of credits from broken machines. attempted to tell the manager but he acted like a complete asshole and told us the games worked and refused to listen to our complaint. attempted to get food we waited in line with a dozen people just to find out ten minutes later the food stand was closed at 8pm. experience was terrible, staff didn't care wasted a LOT OF MONEY. never going back do not recommend to anyone.