Crumbl - Clarksville

Our recent visits to Crumbl have overall been better. The service could still improve a bit as it can be a bit slow and our orders have sometimes had the wrong cookies. But, the cookies themselves have been delicious and cooked well. And more recently, the cookies haven't been "sold out" as much as they were before, so they have a better selection to be able to get what you want.

My manager put me on to this place just a few weeks ago and I've been obsessed ever since. Found a location just 7 miles away from me and decided to stop by for a sweet treat. The Clarksville, MD location was quite busy at 10:45am, which I saw as a good sign!This was my very first time in-store, so I wasn't quite sure what to expect. It was a pleasant surprise to see the team behind the half-glass wall measuring, mixing and baking the ingredients before our very eyes. It was really cool to watch as I waited on my order.The cookies!!! Just as delicious as the first time. Warm, gooey, delicious sea salt chocolate chip cookies, a double chocolate chip cookie and a strawberry shortcake sugar cookie (not pictured). Definitely one of the best rewards that I could treat myself with after such a long week. Thanks - Crumbl Clarksville!!

I've been to several crumbl cookie locations. I came here on a Friday around 430. I had to order online and then waited over half an hour for one cookie. The place inside was packed and you could feel the tension inside. I only ordered one cookie and it was not fun wait I g inside. The guy said if they call your name and you aren't there, they would go on the next orders. So it was super crammed in there with everyone just like where are my cookies!! I have not been a huge fan of crumbl cookies but never wrote a review. After this incident I had to write a review. We will be back because my wife loves these cookies but I wouldn't order a Friday afternoon after school. All the kids are here and so are a bunch of adults.

This location is absolutely unprofessional. I ordered a cake on Oct 15, it was scheduled for pick up on Nov 2. When I show up they inform me that the cake has been sold out for weeks. When I asked why no one called to notify me so I didn't drive all the way to this location, they apologized with NO explanation. Horrible service. Don't come here. The employee couldn't even refund me because she said she couldn't find my order in the system.

They were delectable as always! However these flavors weren't as yummy as past week's cookies. The service was nice. Ambiance still modern and clean.

They have some kinks to work out. I walked in and noticed the customers standing around while the workers were busy behind the counter. A cash register sat there unattended. I stood there awkwardly not knowing what to do next. Do I wait behind the people standing around? I had no idea if they had ordered but without any employee greeting new customers and no signage I was kinda lost. I finally asked another customer and then realized there were computers off to the side where I could self-order. Fine. I place the order and select the option to receive a receipt but it quickly exits out of the screen. I try again and it does the same: fine, no receipt. All that is minor. But the kicker was... As I waited I watched the employee churning the butter. He thoroughly wiped sweat from his face with a reusable cloth and then put it back on the counter where he was preparing dough. Gross, I hope I'm not seeing what I'm seeing. He proceeds to wipe the counter with an identical cloth. Now both clothes are next to each other, and they could easily be mixed up. But truthfully that sweat handkerchief should be nowhere near the surface of the cookie-making counters. Gloves should be replaced after you wipe sweat off your face. Not sure I even want to eat the cookies I just bought.

My first to Crumble cookie was a great experience the staff was great and the cookie was nice,warm and fresh. My only suggestion is to have more cookies available to choose from.

This location is in a good part of town, very clean. When i walked in, i wasn't sure how to pick up my order, i looked around at the employees until someone asked me if i needed help. My cookie was good, the icing was a little off (as you can see in the pic) but whatever. i probably wouldn't pay $5 for that cookie, but luckily it was free (birthday voucher)

Here for the much anticipated opening day! Yes, they are pricey, only you can determine if they are indeed worth it. A resounding yes (as a special occasion treat) in my opinion. For the uninitiated: there's a rotating menu each week, however, they always have chocolate chip (very sweet; they use milk chocolate chips) and a sugar cookie (my personal favorite). Four other rotating flavors, with seasonal/holiday themed delights, throughout the year. There are exemplary cookies on display at the front counter. Friendly staff, and well organized for an opening day. You can order at the counter, or via the iPads to the right as you walk in. Go and support this new business in the Giant shopping center! (Because I want them to be around forever...yum!)

Crumbl is amazing!! I was skeptical of the cookies being raw and halfway cooked after TikTok videos but the cookies were great! Customer service is so respectful and so quick with bringing my order out. The restaurant was just beautiful and I loved all the pink. I just ordered some more today.