Coakley's Pub

We came here recently when meeting friends halfway between their place and ours. It was our first time at this restaurant and, as it was a beautiful day, we chose to sit outside on the patio.We were seated immediately upon arrival and the host put up the umbrella to at least partially shade one of us, and we appreciated the gesture. We reviewed the menu and decided on our drinks and appetizers and waited to be acknowledged. And waited. And waited. And waited.After *literally* 25 minutes of waiting (during which time two different servers passed us on the way to other tables and a table which was seated after us had their order taken and received their drinks) we asked a passing server if we could get assistance. Rather than apologizing for the oversight and helping us, he said he would have someone come over. A few minutes later, another server (who had passed by our table earlier without acknowledgement) came over and offered a half-hearted justification but not really an apology. He joked, "I guess you know what you want by now." Why, yes. Yes, we did. We gave him our drink, appetizer and entree orders (though they were out of the onion rings that accompany the French Dip and also out of one of the salad dressings), and remarked that we were quite thirsty after waiting so long in the sun. Did he hurry back with the waters? Nope. He returned a full ten minutes later with our waters and our alcoholic drinks, and said that he was having trouble entering our orders into the POS system and that was why it took him so long. Imagine our surprise (not really) when our entrees arrived and we still did not have our appetizer. Our server arrived a minute after our entrees were delivered and asked if we needed anything. We told him that the appetizer had never arrived and he seemed surprised. We told him that since we already had our entrees, we no longer wanted the appetizer. He said that he would have it removed from the bill (how generous).To be fair, we really enjoyed the food. Everything we ordered was cooked well and had really good flavor.When it was time for the checks, our server brought them promptly. We noted that it seemed like we were overcharged for the entrees so one of our party went to retrieve a menu and we compared. Yep, we were overcharged by $2 for each of the entrees we ordered. (We later saw that there was a charge on the bill for "service fee" - more on that later).The same one of our party that went to retrieve the menu went to the bar and asked if there was a manager on duty. The bartender said there was not (WHAT?) but asked if she could help. We explained about the long delay, the missing appetizer and now the overcharges and she took the bills to try to make it right. She returned to the table a few minutes later and said that she had removed the drinks from the bill (which we appreciated, though we had each only had one). She said she could not adjust the prices of the entrees that we were charged but had instead applied her employee discount of 10% to try to offset the overcharges. She was very apologetic and said our experience was not indicative of the restaurant, and she hoped we would give then another chance. She then processed our charges and returned the completed slips to us.I'm not sure what is up with the funny math in their POS but it makes no sense. The "10% employee discount" was less than 10% of the pretax subtotal of the bill, so on what was it calculated? Further, there was a "service fee" of a nebulous percentage applied to the bill (and undisclosed) before payment was rendered...when we asked the bartender, she said it was a credit card service fee, though it was on the bill before we paid, so...??? There was also no percentage disclosed for the service fee and it was unclear on what that was assessed.Overall, we allowed one star because we did enjoy the food and one star because the bartender did TRY to make it right. But really, Coakley's...you need to train your servers and devote some attention to the funny math in your POS.And future customers should BEWARE that YOU ARE OVERCHARGING YOUR CLIENTELE.

Great ambiance with the live music in the back room! Service at the bar was quick and my slider was the perfect compliment for my beer.

Coakley's is always a fun evening. Bar staff is top notch and great food. Love this gem in our town!

We love Coakley's. A wide variety of food, which is delicious. Always great service. The bar/restaurant is a warm cozy setting.

This is a hometown staple for me as I grew up in Havre de Grace and every time I visit from Texas I have to come here. During our most recent visit, we were seated quickly and were provided excellent service by our waitress. I ordered the Captain Chesapeake, a delicious chicken sandwich topped with crab meat on grilled sourdough. I gotta say, this sandwich never has and never will disappoint. Buttery, flavorful, and a great portion size. I'm sad I didn't get any pictures because it was perfect!What else has been wonderful about Coakley's over the years is that it continues to change in a really positive way. This year during our visit I was able to see their upgrade to the outdoor area and it looks great, adds tons of seating, and is perfect for this fall weather. I can't recommend this place enough and look forward to eating there on future visits to HDG.

One of our fave places to hang out in the patio out back with the family. Great food. Good party / bar scene at night

Love Coakley's Bartenders are amazing! Food is great and the atmosphere is very chill!

This is definitely a new spot that I enjoy. The bartender was nothing short of amazing! She was very helpful and funny. The music was at a decent level. The crabby egg rolls 8.5/10 the chicken sandwich 9/10 the fries are very seasoned 10/10!I can't wait to go back!

Very friendly service.Food was good and fastTheir draft beer is also very goodGet the daily specials

Great place indoor or on the patio. Very good food and service. Cool pub atmosphere and pup friendly.