Class Act Catering by Jim Britton

Catered Forest Park class of '69 reunion. Superb food and service. Highly recommend. I have used them often and are never disappointed.

We've used Class Act Catering by Jim Britton twice. Both times the food was outstanding; however, we had a horrible customer experience on 10/14/2023 that obliterates any possible positive rating.Last Saturday 10/14/2023 we were hosting a 3pm event at our home. I signed and returned the contract to Class Act on 10/10/2023 for a 1pm pick-up on 10/14/2023. My husband went to Class Act at 9631 Liberty Road to get our food at 1:15pm.When he first arrived, he saw employees walking by, but no one offered to help him, no one acknowledged his presence for a couple of minutes (strike one). When he finally caught the attention of an employee and explained why he was there, the employee went to check on our order and argued that the pick-up time was 2pm, not 1pm (strike 2). My husband told him he was wrong. The argumentative employee finally asked my husband if he had paperwork. Prepared, my husband showed him the contract which really angered the employee. The employee was unprofessional (strike 3) and now my husband is hot. The unapologetic employee finally loaded the food in my husband's truck and my husband left. My husband returns home fussing and promising to never have any future dealings with Class Act. He's almost done unloading the items when I hear him yell from the kitchen. I went to the garage to see about the commotion. He dropped half of the sweet and sour meatballs in the driveway, because he burned his hand. Unbeknownst to him, someone put a lit sterno (chafing fuel can) in his vehicle. I can't use enough adjectives to express how angry he was at that moment.I called Class Act Catering by Jim Britton at 1:54pm last Saturday to report what just occurred (an employee placed a lit chafing fuel can in our vehicle), but no one answered. Someone needed to know what just occurred, so my daughter and I drove to Class Act to return a dish that we didn't order and to report the incident.{(FYI... I had to omit a lot of this story; it exceeded the maximum character length for leaving a rating, but I spoke to Jim Britton's brother in-law last Saturday before our event.)}Disappointingly, I did not hear from Class Act by Jim Britton on Monday (10/16/2023) or Tuesday (10/17/2023), so I called at 10:04 a.m. on Wednesday (10/18/2023) and the phone went to their answering service even though they opened at 9:30am. (Strange!) I left a message with my name and number asking for Mr. Jim Britton to return my call. I never received a call on Wednesday, so I called before business hours (at 8am) on Thursday (10/19/2023) and left another message- still no response from Class Act. You probably guessed - no response on Friday (10/20/2023) either.My husband noticed burn marks in the back of the truck today when he was cleaning it (10/21/2023). There is damage to the rear carpet and door. As I reviewed my credit card statement today, I noticed that CLASS ACT CATERING by JIM BRITTON OVERCHARGED ME. My signed contract and confirmation email say one price, but they billed my credit card a higher price (yes more than the contracted price). I get the privilege to pay even more money for:1) last year's damaged stovetop that they ignored2) rude argumentative employees3) an INSULTING CONDESCENDING brother in-law4) a burnt hand5) half of a dish (half the meatballs were dropped)6) a lit item that damaged our vehicle7) no follow-up phone call, no doing right by the customer, no attempt to fix the problem, no prioritization, no empathy!It looks like Jimmy Britton has arrived. As his brother in-law told me... "it's not about the money... this here, we can do 50 times over!" after exclaiming that Mr. Britton's business was built on EXCELLENT customer service and always giving more than expected.We definitely did not expect what they gave us. They've had two opportunities to do right by us, and they haven't done so yet. For this reason and because I cannot give zero stars, I gave a rating of 1 star. The food is excellent, but at what cost?

Excellent. I hired them to cater my wedding. They provided cocktail hour, reception dinner, and bartending services. I would recommend this business to anyone looking for exceptional food and service.