Ballard Brew Hall

You are in an airport. Prices will be high. This place is worth it. Sit down. Scan the app. Place your order. Pay. Hate tipping before service? Me too. Then tip in cash. Hate the app? They will help. Just ask. Brought water right away. Food came out fast. Hot. So good. Chicken is moist and crispy. Biscuits are delicious. Potatoes have just enough salt, crisp outside, soft inside. Sausage gravy - delicious. Alberto was very helpful. Music playing - not too loud. Plenty of TVs. Love the books on the shelves. So much food. If you aren't that hungry, share a meal. Be kind to the staff. Hate the app?, note it here but don't yell/swear at the staff.

Very disappointed with service and meal. We were seated by a hostess who told us we would be ordering using QR code. She took our drink order and told us our waiter would be Sean. We ordered and waited 25 minutes for our meal. Kitchen staff brought 2 meals and I'm assuming Sean brought the other 2 meals. That was the only contact we had with Sean. Because we ordered using the QR code , an automatic 22% gratuity was added to our bill. No one asked how our meal was or thanked us for dining. Would not recommend!!!

Brian helped me out today - killer service , super fast, all the above. Held a conversation, got my bill , served everyone else and worked his ass off...Why does this have 2 stars? Because yall are sour airport folks and privileged. Yes it's expensive and yes it's busy, like any other airport ? Although I do agree they should have better beer on tap BUT they do have a decent selection of cans.

Decent bar food for an expensive price but hey it's airport food so what do you expect? You seat yourself then order from the code at your table. Nothing spectacular about this place but I do enjoy the self serve service because it gives the server a break and speeds up the ordering process.

Chicken was dry and tough in the Chicken Caesar. I will go somewhere else next time.

Great waitress. TERRIBLE tech for ordering. Just let your waitress take the order and get rid of the QR code. Burger was average. $5 UPCHARGE for fries is nuts especially for 12 fries. I know this is an airport but if you charge gourmet prices the burgers better be in house ground. Stay away.

The item in question is the 'Chicken Tenders.' They were delicious, and the garlic fries were a pleasant surprise. The fries had an unexpected flavor reminiscent of Korean dried seaweed, complemented by seasoned garlic bits. While the price may appear high for this dish, I can assure you that, in my opinion, the quality of the ingredients was excellent.

Several strikes against this place. First, I ordered fish & chips and a beer. Just under forty dollars, not including tip. Even for airport prices, this is high. Second, the portion was tiny. I'm five-seven and a hundred sixty five pounds. I would call this about a third, maybe half of a full meal. Both the 'fish' and the 'chips' portions were small, which is extra frustrating. If you're going to skimp on the fish, at least make up for it on the cheap chips. Third, the flavour was lacking. Nothing was 'bad' by any stretch, but bland and lacking inspiration. Jokes about white-people food should be inserted here. Fourth, you can't really order from the server, you are rail-roaded into ordering from the app. You are not a customer, you are a unit that orders unit-sustenance from the unit-phone. Tips and everything are expected while ordering from the app, before the service, not after. Fifth, the server was fantastic. Unfortunately, they were the only roving server (with someone else behind the bar) for an almost full restaurant. The server did their absolute best to keep up with the rush, but this place really could have used a few extra servers. In summary, you can do better elsewhere at a restaurant that serves better food in better portions and respects the customer and the staff.

I cannot stand having to leave a tip before ordering and paying for food. It is so counterintuitive to what a tip is actually for; excellent service. How do I know what kind of service I'm going to get before I get it? And If I wait to tip cash at end do I get crappy service because the server thinks I'm not tipping?This restaurant requires you to use a QR code at the table to order. I hate this . It may be a way to avoid hiring more people but it is impersonal and terrible if you have questions, have a group, or aren't tech savvy. And if im doing the work to place my food why am I being asked for a tip?Service was mediocre. Food was ok. They have you by the kahunas being the only sit down restaurant open late in the gate area we were in. Hard pass next time.

Terrible service. We walk in and they refuse to take our order. We have to order online. Says they are out of stock on tap water. Okay whatever so we order and get fountain drinks. They are brought to us and I ask the waitress about the water being out of stock and all she does is laugh. We have waited for 30 minutes and still no food. Good grief.Just got food delivered after 40 minutes of waiting. All the food was cold! Yay!