Z & M Party Rental

The chairs was so broken down and dirty! I paid 264.00 5 tables and 32 chairs! Do not use them period!! Fake reviews noted!! And I'll take that one star back if I could!!

If I could I would leave 0 stars for such bad experience and professionalism. This place had been a go-to for my family for events and they referred us for a bridal shower we had 5/4/24. We made the rental on 4/2/24 of which we agreed upon charger plate and set up. Ana had us take pictures and get the invoice after leaving required deposit. It was shared with her since beginning that we were driving from San Fernando valley due to referral of which she said no problem. Fast forward to 4/30/24, four days before the event. She calls to say she does not have the agreed upon charger plate available and will not be able to provide it. Having a whole month they waited till week of to let us know. Now it is 5/2/24 and she called back to say she can no longer rent the additional plates as we are located in San Fernando valley and it no guarantee they will be returned. Again we signed a contract yet she refused to acknowledge it saying her "boss" said so. We reminded her we let her know our location since beginning of which she did not know what to say. She then stated she would need our drivers license since she was not sure. We then started sharing our frustration due to lack of professionalism and assistance resolving the issue and making more problems by refusing to provide service agreed upon because she was offering services she obviously did not have the means to provide. We honestly felt so uneasy at this point to continue services with them being 2 days away from event that we requested our deposit back and decided to go elsewhere. We advise you do the same so you aren't left hanging for your big events. There was no accountability or apology for this bad experience.

Very courteous and helpful. Tables were brought on time. I did have to clean some of the chairs and a couple needed a little repair. Chris was very understanding especially when he had to come back to pick up the tables and chairs because we weren't home. I would use them again.

If I could give ZERO stars, I would. I called and asked for three long tables and thirty chairs and asked how much they would be. Whoever it was, I gave them my number and while they quoted me, they never replied to ANY of my calls or texts. On the day of the event, THEY NEVER SHOWED UP!!!I am SO sick and tired of mediocre to poor work ethics of businesses in our community. I was forced to rethink my plans and have thirty people to shift around my home to find places to eat safely because I had no additional seating. I am so thankful that they did not require payment up front. All of these beautiful ratings...and mine has to be a zero. What in the world???!! Jeez.

They were really kind to us when we had to reschedule for inclement weather, and the rental process was overall smooth. Would recommend!

My family uses Z & M for everything!! This last time was just for chair rentals - 20 Chairs for $10 for the weekend. We pulled in the parking lot and the chairs were loaded for us. Table settings for fancy dinners, chairs, jumpers, popcorn machines - check them out. Good customer service, decent prices.

Booked them for chair and tables for a party tried calling them multiple times after not showing for delivery. Woman answered and said delivery man was on his way. No show at all. Called many times after with no answer. Very unprofessional.

This place SUCKS. I ordered table cloths for a baby shower,upon opening them there were stains and holes and could not use them for my event. The next day I returned to the shop and let her know,she said there was nothing she could do because it looked like I bleached them. I asked to speak with the owner she said he would call me about a refund. It's been 2 months and nothing when I finally called again she said he was in "Canada" for an unknown time. SAVE YOUR MONEY DONT WASTE YOUR TIME ON THESE SCAMMERS

The first thing they send the wrong gold plates. But worth thing was after four days to pick everything the lady called me saying that I have to pay for four whites plates broken or missing. They did not know exactly. it was rarely. At the I paid for something that I was responsable.

Que experiencia tan horrible. Ana no es nada profesional o amable. Hicimos contrato para la despedida de mi hija y me quedaron mal. Hicimos el contrato un men de nuestro evento y la semana del evento me llamo para decirme que no tenia los platos que acordamos. Despues de quedar mal, no trato de arreglar la situación o de aceptar nada de responsabilidad. Me empenso a dar escusas por lo cual no podia rentarme el resto de las cosas, diciendo que de donde yo vivia no podia rentar, pero yo le habia dejado saber desde un principio de donde yo estaba manejando. Ofresio regresarme mi deposito dos dias antes de mi evento-sin disculparse diciendo que fuera a buscar lo que acordamos en otro lugar. Lo que no se puso a entender es que no dio suficiente tiempo de buscar las cosas que necesito. Yo siendo mujer de negocio se que el cliente se le trata de entender y ayudar. Y mas importante respetar el contrato cual ella no cumplio. Incluso me estaba pidiendo información personal que no requiere el contrato o que ella dijo cuando hicimos el contrato. Al fin decidí agarrar my deposito para tras antes de que quedara mas mal y arruinara mi evento. Muy MUY mal! No soy mala persona pero voy a meter demanda civil por no cumplir contrato simplemente por como Ana maneja esta situación y su negocio. Y lo que mas verguenza da es que ella es la dueña y se trato de limpiar las manos diciendo que ella es empleada y tiene un dueño pero no nos dejo hablar con el mentado dueño directamente. No renen aqui.